Stickyworld Ltd

Stickyworld G-PRO: Crowdsourcing and Consultation Platform

Stickyworld G-PRO is an all-in-one Crowdsourcing and Consultation Platform. Designed for public sector, Stickyworld offers everything you need to crowdsource, consult or engage communities and stakeholders. Flexible configuration settings and interactive content tools enable countless use cases, in public or private, involving multiple stakeholders in different kinds of engagement processes.

Features

  • Portal administration features, stakeholder CRM, list and contact management.
  • Controls to set granular user permissions giving maximum control.
  • Dashboards and metrics to track engagement progress.
  • Organiser tools to set up for public or private engagement.
  • Templates to make it easy to configure different layouts.
  • Simple editing tools enable the addition of mulitimedia and headlines.
  • Start discussions, design review, crowdsource locations, or just share information.
  • Full moderation tools to stay in control.
  • Analysis and ability to see responses in single, filterable view.
  • Exportable reports providing evidence of engagement.

Benefits

  • More cost effective as one platform offering unlimited users, websites.
  • More flexible as a single platform with countless use cases.
  • More engaging with the ability to publish interactive, visual content.
  • Functionality enables wider range of applications than regular ideas platforms.
  • Powerful portal administration features make Stickyworld easy to deploy.
  • Provides full control through moderation controls.
  • Room engagement features and visual content encourage more participation.
  • Drives results for organisers at every project stage.
  • Offers new insights for organisations, with dashboards, analysis and downloads.
  • Easy, convenient, informative, interactive and fun for participants.

Pricing

£8500 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

193910548477124

Stickyworld Ltd

Michael Kohn

+44 (0)20 3868 1334

michael@stickyworld.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints There are no constraints buyers should be aware of.
System requirements None, works on all modern browsers.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We try to respond immediately. We usually respond within the hour, and we promise to respond within 4 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We provide in-app support for organisers and admin users where you can chat to our team and receive answers whilst you are working within the application. This is easily accessible from a help drop down menu and clicking the Contact Support link.
Web chat accessibility testing Stickyworld is accessible for modern screens and the help link is discoverable by screen readers, and link to accessibility page where you can also contact support by email.
Onsite support Yes, at extra cost
Support levels Stickyworld provides a range of customer support services included in the subscription. These are in addition to the onboarding support we provide and are designed to ensure that you and your organisation can realise the maximum value that Stickyworld can deliver.

In-app support is available during working hours Monday to Friday. Using this you can chat to our team and receive answers whilst you are working within the application. We try to respond immediately. We usually respond within the hour, and we promise to respond within 4 hours.

Quarterly reviews are offered to every customer and are short telephone or online meetings. Together we look at your use of your portal and ensure that you are meeting your expectations and objectives. We share tips and tricks, and we follow up by sending you the guides that you need to be successful.

As a standard offer we recommend one onsite training workshop per year. These can be really productive in helping organisations empower their staff and consultants to get value from the platform. We have crafted a range of exercises that we can introduce and contextualise to your engagement objectives. We also publish helpful 'How to' guides on our website.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started When you first come on board as a new Stickyworld customer we make your onboarding as smooth as possible and offer a range of services to ensure that you and your organisation can realise the maximum value that Stickyworld can deliver.

We help you get your portal set up including adding correct detail to the public portal page and inviting other users who will be organisers or admins.

We offer remote user training dedicated for room organisers, portal administrators and also those involved in planning and strategy. The training is run remotely using modern video conferencing and screen sharing software. We can record the session if it is helpful to share with your team.

To help build confidence in publishing, we offer a online review of every organiser’s first room. This is a quick online session so the more you tell us about your objectives in advance, the more we can advise, and offer tips and tricks to make it better.

Stickyworld also offers a range of customer support services once you get going, including in-app support, quarterly reviews, and additional on-site training workshops if required.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users can download and export reports of their engagement as PDFs or CSV files.
End-of-contract process When a customer’s contract with Stickyworld ends, it’s easy to download and export reports of their engagement across all projects as PDFs or CSV files. There is no additional cost for this.

After the subscription expires all that changes is the access to functionality.
Stickyworld maintains all webpage visibility and a customer can visit this at any time.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The system interface has been developed as a fully responsive website with full functionality that works well on desktop and tablet devices. On mobiles a reduced functionality is shown to work for the smaller screen sizes.
Accessibility standards WCAG 2.0 A
Accessibility testing We undertake in-house testing with iOS and macOS Voiceover functionality. Our service is successfully used by blind people.
API No
Customisation available Yes
Description of customisation Custom branding for the portal is built in.
Specific use case customisation is available to enable different types of participatory websites to be published. Customisation can be for public engagement, or set up as private group engagement.

It’s easy to configure website pages and to design and create the right visitor experience to suit your objectives. There are simple editing tools so you can add the right media and engagement headlines and customise your content.

Users can also customise their involvement. They are given the choice of how deep they wish to engage, whether they wish to register real name or remain anonymous, and how much data they wish to share with organiser.

Scaling

Scaling
Independence of resources Stickyworld has built a scalable cloud-based platform and architecture capable of responding to and meeting the needs of all customers.

Analytics

Analytics
Service usage metrics Yes
Metrics types The portal dashboard provides portal admin users with usage metrics, by total usage, individual or stakeholder lists (groups).
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can export their data either as a report in a PDF, or in a CSV file.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Stickyworld provides a fully hosted secure service available 24 hours a day, 7 days a week with 99.9% uptime.
Approach to resilience All our databases are designed to be resilient and are backed up regularly. If you would like more information on our resilience, please get in contact with us and we can provide you with more detailed information.
Outage reporting If an incident occurs involving unscheduled downtime a customer will be informed via email.

Our main sales website (stickyworld.com) is currently independent from our service infrastructure. We can highlight service outages on this website, and/or by twitter via our @stickyworld account.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Within our product we have a support account that certain staff use, secured with a strong password, rotated periodically. At our customer's request this support account can be removed. The product has a permissions system for customers to apply on their own invited users.
Server SSH access is key based, limited to specific engineers and IP addresses. Server infrastructure management web pages have two factor authentication enabled. We use Intercom to provide in app support for customers. This uses the Intercom permission system to restrict support functionality for specific users.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach Stickyworld takes the privacy, security and governance of information very seriously.

We operate robust procedures to ensure adherence to strict data security measures. Data is protected at all times during transit and at rest. We keep sensitive data secure using encryption measures.

Our staff are fully trained in data security measures and procedures, and new engineers are onboarded, trained and supervised closely to follow our processes for server access and for managing product updates and backups safely.

We develop with security in mind at all times and use techniques and libraries to help prevent common attack vectors.
Information security policies and processes Server access is very limited to specific engineers and we only allow key based SSH authentication from specific user accounts. Any sensitive information such as login credentials for infrastructure services are always stored encrypted using GPG keys local to the engineer's system. We employ GPG encryption for sensitive information in emails or any other kind of transmission across the internet. Two factor authentication is enabled on our cloud infrastructure services and all credentials are removed once an engineer leaves employment. Servers are upgraded with latest security patches on a monthly basis. Engineers use Macbook Pros with full disk encryption enabled.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Engineers have local replicas of the running service, so they can test any configuration changes. We also have staging environments for testing new features intended for deployment to production. Any changes which we expect to have a period of downtime will be scheduled for low usage periods such as during the middle of the night.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Stickyworld is developed with security in mind at all times and we use techniques and libraries to help prevent common attack vectors. Critical security vulnerabilities identified in any open source software used are patched as soon as they are identified. Bugs are tracked and fixed in order of severity. Any security vulnerabilities found in our product are also addressed as soon as they are identified.
Protective monitoring type Supplier-defined controls
Protective monitoring approach As well as cloud infrastructure monitoring we have nagios monitoring for services on all our servers. We are emailed in the event of any service downtime. Our servers are configured to email us in the event of 500 errors, and these contain request information which can be used to identify request attacks. Servers are also appropriately firewalled.
Incident management type Supplier-defined controls
Incident management approach In the event of an incident we will record snapshots of the current data if available, including server logs at the time. Incidents involving unscheduled downtime longer than 20 minutes will be disclosed internally initially, documented and then disclosed to our customers via email. They will be published on our website and/or via twitter depending on the severity.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £8500 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full use of the platform for up to 20 internal contacts to assess the product and test on small internal engagement use case.
Trial expires after 60 days.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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