Enterprise Video Communication Software
Live Broadcasting, Video Management, Video Delivery and Video Analytics. MediaPlatform’s end-to-end enterprise video platform lets you webcast, capture, stream, transcode, host, deliver and govern all of your live and on-demand video assets within a single, centrally-managed platform that’s purpose-built for enterprise environments.
- Securely deliver live and on-demand video to all employees
- Highly scalable live events >70,000 viewers
- Complete end-to-end video content management solution
- Broadcast-quality live video streaming with adaptive bit-rates
- Interactive webcasting - polls, surveys, Q&A, sentiment tracking
- Roles and permissions via integration with client Single Sign On
- Deploy on premises or in public/private cloud
- Deliver video to any device over all network types
- Detailed Quality of Service and Quality of Experience analytics/reporting
- Content encrypted to 256-bit AES at rest/in motion
- Improves engagement with employees via organisation-wide live events
- Improves efficiency of communication throughout large organisations
- Centralisation of all live and on demand video assets
- Provides single portal for efficient search of video assets
- Enables any device to be a content creation source
- Better support and reliability with a single-provider solution
- Allows anyone, anywhere and on any device to view content
- Provides customer selectable deployment/distribution/video source options
- Enhances employee-management relations through interactive events
- Management delivers one message to all employees at one time
£15000 per instance per year
- Education pricing available
- Free trial available
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+44 (0) 7879 991889
|Software add-on or extension||No|
|Cloud deployment model||
|Email or online ticketing support||Email or online ticketing|
|Support response times||Urgent priority response time of 1 hour. Phones answered by live support 24/7. Email and online ticketing within 1 working hour.|
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
|Support levels||https://www.mediaplatform.com/support-policy/ for standard terms. We provide 3 levels of support: 'Basic' includes email, online ticketing and customer support website. 'Plus' includes 'Basic' and 12/5 phone (9am-9pm EST) for 5% additional cost. 'Premium' includes 'Basic' and 24/7 phone for 8% additional cost. We provide technical resources on demand with defined escalation paths.|
|Support available to third parties||Yes|
Onboarding and offboarding
By default, online training, user documentation and customer support website are included in initial on-boarding.
On-site training is available at an additional cost
|End-of-contract data extraction||
All logs and reports can be downloaded as spreadsheets/PDF.
All uploaded video can be downloaded to users local machines.
MediaPlatform can also assist with bulk-transfer of content if required.
Included: user download of all logs, reports and video assets.
Additional cost: MediaPlatform assistance with bulk-transfer of content to alternate solutions
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||Cannot run or produce a live event from a mobile device but all events can be viewed irrespective as to device. In short, designers/producers need to use desktop/laptop but users and viewers can be mobile.|
|What users can and can't do using the API||
Users or MediaPlatform can build integrations using these API's. Each service contains a variety of calls that can be used to make changes. If exposed API permit, then there are no limitations on usage, but may be limitations on frequency or number of calls. MediaPlatform must test and approve all or any customer-created integrations.
|API documentation formats||Open API (also known as Swagger)|
|API sandbox or test environment||Yes|
|Description of customisation||Users can customise some features in a live event, including the look and feel of a variety of default themes. MediaPlatform can, on behalf of the user, provide more complex customisation. Users can customise the look and feel of the content management portal. MediaPlatform can, on behalf of the user, provide more complex customisation|
|Independence of resources||In our usual cloud-hosted multi-tenant deployment, our solution automatically scales based on demand via elastic load balancers. Our database is configured with buffers to accommodate surges in usage. Should a large organisation with high volume/high demand needs require it, a single-tenant cloud-hosted deployment solution may be preferred. Single-tenant on premises is a third option.|
|Service usage metrics||Yes|
Reporting would include all registration/login info, attended (y/n), duration viewed, IP Address, event link clicked, browser, OS, location, questions asked, poll and survey and test responses, content downloaded and every other interaction with the event.
In addition, we offer LIVE quality-of-service reporting, detailing technical streaming metrics in real-time, monitoring each individual's connection to our solution, and 'sliceable' to include specific offices, regions, entire audience, specific browsers, specific OS's, etc.
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||It depends on what data is being exported. Users may or may not have the ability to download data depending on their rights and access.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
Minimum System Availability of 99.7% per month. Failure to maintain this availability level in a given month is a default.
1st monthly default: 1% of the Annual Subscription Fees credit.
2nd default: 2% of the Annual Subscription Fees credit.
3rd default: 3% of the Annual Subscription Fees credit.
4th – 12th default: Four or more Service Defaults in an annual Term shall constitute a material breach, entitling the Customer, if it chooses, to terminate theAgreement early with no penalty and with a refund of unearned monies, per Section 4.2b Refund. If not, then the Customer is entitled to a Service Level Credit equal to 5% of the Annual Subscription Fees.
|Approach to resilience||
Our multi-tenant cloud solution is architected across several Availability Zones within the US East Region - no single-point-of-failure, excellent failover and redundancy. Our entire solution is backed-up in a different region (US West Region) and can be brought online within a few hours in the event of catastrophic loss in the East.
Our solution is built to use redundant servers within a given data-centre, so if any one server was to fail, others are already up-and-running to take on the load. We use elastic load balancers and can spin up additional servers, either when events scale and demand increases or if physical server should fail. Our solution uses redundant servers across data-centres so if, in an extremely unlikely event, an entire data-centre were to go offline redundant servers in other data-centres would take the load.
In a single-tenant private cloud deployment, the customer and MediaPlatform design the best redundancy and failover strategy based on customer requirements, available servers, cost and network design.
On-premises architecture can architect across Data-centres, or can be deployed with good failover in a single Datacenter.
We can report outages in many ways including but not limited to: a public dashboard, API and email alerts.
Customers can also subscribe to alerts at: http://mp-status.appspot.com/ and https://status.aws.amazon.com/.
Regularly scheduled maintenance periods are defined in service agreements.
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||
Portal users and Live event viewers must be authenticated to view internal content.
Broadly speaking, there are two types of managers: live event producers and portal administrators with varying permissions.
Live event producers are named users and only these users are allowed access to management interfaces and support channels for live event production once authenticated by the portal.
Portal administrator access can be defined as named users, or by leveraging group membership or defined attributes in the organisation's Single-Sign-On directory. Administrators can have full system admin rights or customer-defined restrictions (i.e. Marketing Channel Administrator, HR Manager)
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||
Our solution is usually deployed to the AWS cloud in either single or multi-tenant deployments. We leverage the AWS best practices for security governance.
For more detail see attached MediaPlatform Application Security & Business Continuity Plan 2-2018.
|Information security policies and processes||Please see 'MediaPlatform Application Security & Business Continuity Plan 2-2018' pages 11 to 15 attached in 'documents' section of the application.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Please see 'MediaPlatform Application Security & Business Continuity Plan 2-2018' pages 16 to 21 attached in 'documents' section of the application.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||Please see 'MediaPlatform Application Security & Business Continuity Plan 2-2018' pages 13-15 for assessment and deployment and 24-25 for alert monitoring attached in 'documents' section of the application.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Please see 'MediaPlatform Application Security & Business Continuity Plan 2-2018' pages 8 and 9 for monitoring, logging and response information attached in 'documents' section of the application.|
|Incident management type||Supplier-defined controls|
|Incident management approach||Please see 'MediaPlatform Application Security & Business Continuity Plan 2-2018' pages 13 to 15 attached in 'documents' section of the application.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£15000 per instance per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||
MediaPlatform can provide fully functional licenses to pre-qualified prospects. All platform features can be included and the time period can be defined.
Distribution technologies deployed on-premises, and third-party integrations are not included in free trial options.