MediaPlatform

Enterprise Video Communication Software

Live Broadcasting, Video Management, Video Delivery and Video Analytics. MediaPlatform’s end-to-end enterprise video platform lets you webcast, capture, stream, transcode, host, deliver and govern all of your live and on-demand video assets within a single, centrally-managed platform that’s purpose-built for enterprise environments.

Features

  • Securely deliver live and on-demand video to all employees
  • Highly scalable live events >70,000 viewers
  • Complete end-to-end video content management solution
  • Broadcast-quality live video streaming with adaptive bit-rates
  • Interactive webcasting - polls, surveys, Q&A, sentiment tracking
  • Roles and permissions via integration with client Single Sign On
  • Deploy on premises or in public/private cloud
  • Deliver video to any device over all network types
  • Detailed Quality of Service and Quality of Experience analytics/reporting
  • Content encrypted to 256-bit AES at rest/in motion

Benefits

  • Improves engagement with employees via organisation-wide live events
  • Improves efficiency of communication throughout large organisations
  • Centralisation of all live and on demand video assets
  • Provides single portal for efficient search of video assets
  • Enables any device to be a content creation source
  • Better support and reliability with a single-provider solution
  • Allows anyone, anywhere and on any device to view content
  • Provides customer selectable deployment/distribution/video source options
  • Enhances employee-management relations through interactive events
  • Management delivers one message to all employees at one time

Pricing

£15000 per instance per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

193781972332171

MediaPlatform

Dave Jones

+44 (0) 7879 991889

djones@mediaplatform.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints None
System requirements
  • IE7+, Latest versions of Chrome, Firefox, Safari and Edge browsers
  • Win7, Win10, OSX
  • For on premises deployment, Linux OS on internal network

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Urgent priority response time of 1 hour. Phones answered by live support 24/7. Email and online ticketing within 1 working hour.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels https://www.mediaplatform.com/support-policy/ for standard terms. We provide 3 levels of support: 'Basic' includes email, online ticketing and customer support website. 'Plus' includes 'Basic' and 12/5 phone (9am-9pm EST) for 5% additional cost. 'Premium' includes 'Basic' and 24/7 phone for 8% additional cost. We provide technical resources on demand with defined escalation paths.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started By default, online training, user documentation and customer support website are included in initial on-boarding.
On-site training is available at an additional cost
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All logs and reports can be downloaded as spreadsheets/PDF.
All uploaded video can be downloaded to users local machines.
MediaPlatform can also assist with bulk-transfer of content if required.
End-of-contract process Included: user download of all logs, reports and video assets.
Additional cost: MediaPlatform assistance with bulk-transfer of content to alternate solutions

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Cannot run or produce a live event from a mobile device but all events can be viewed irrespective as to device. In short, designers/producers need to use desktop/laptop but users and viewers can be mobile.
API Yes
What users can and can't do using the API Users or MediaPlatform can build integrations using these API's. Each service contains a variety of calls that can be used to make changes. If exposed API permit, then there are no limitations on usage, but may be limitations on frequency or number of calls. MediaPlatform must test and approve all or any customer-created integrations.

https://api.mediaplatformstg.com/ptstatic/swagger/external.html#/
http://services.mediaplatform.com/api/doc/wc/index.php
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users can customise some features in a live event, including the look and feel of a variety of default themes. MediaPlatform can, on behalf of the user, provide more complex customisation. Users can customise the look and feel of the content management portal. MediaPlatform can, on behalf of the user, provide more complex customisation

Scaling

Scaling
Independence of resources In our usual cloud-hosted multi-tenant deployment, our solution automatically scales based on demand via elastic load balancers. Our database is configured with buffers to accommodate surges in usage. Should a large organisation with high volume/high demand needs require it, a single-tenant cloud-hosted deployment solution may be preferred. Single-tenant on premises is a third option.

Analytics

Analytics
Service usage metrics Yes
Metrics types Reporting would include all registration/login info, attended (y/n), duration viewed, IP Address, event link clicked, browser, OS, location, questions asked, poll and survey and test responses, content downloaded and every other interaction with the event.
In addition, we offer LIVE quality-of-service reporting, detailing technical streaming metrics in real-time, monitoring each individual's connection to our solution, and 'sliceable' to include specific offices, regions, entire audience, specific browsers, specific OS's, etc.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach It depends on what data is being exported. Users may or may not have the ability to download data depending on their rights and access.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Minimum System Availability of 99.7% per month. Failure to maintain this availability level in a given month is a default.
1st monthly default: 1% of the Annual Subscription Fees credit.
2nd default: 2% of the Annual Subscription Fees credit.
3rd default: 3% of the Annual Subscription Fees credit.
4th – 12th default: Four or more Service Defaults in an annual Term shall constitute a material breach, entitling the Customer, if it chooses, to terminate theAgreement early with no penalty and with a refund of unearned monies, per Section 4.2b Refund. If not, then the Customer is entitled to a Service Level Credit equal to 5% of the Annual Subscription Fees.
Approach to resilience Our multi-tenant cloud solution is architected across several Availability Zones within the US East Region - no single-point-of-failure, excellent failover and redundancy. Our entire solution is backed-up in a different region (US West Region) and can be brought online within a few hours in the event of catastrophic loss in the East.

Our solution is built to use redundant servers within a given data-centre, so if any one server was to fail, others are already up-and-running to take on the load. We use elastic load balancers and can spin up additional servers, either when events scale and demand increases or if physical server should fail. Our solution uses redundant servers across data-centres so if, in an extremely unlikely event, an entire data-centre were to go offline redundant servers in other data-centres would take the load.

In a single-tenant private cloud deployment, the customer and MediaPlatform design the best redundancy and failover strategy based on customer requirements, available servers, cost and network design.

On-premises architecture can architect across Data-centres, or can be deployed with good failover in a single Datacenter.
Outage reporting We can report outages in many ways including but not limited to: a public dashboard, API and email alerts.

Customers can also subscribe to alerts at: http://mp-status.appspot.com/ and https://status.aws.amazon.com/.

Regularly scheduled maintenance periods are defined in service agreements.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Portal users and Live event viewers must be authenticated to view internal content.

Broadly speaking, there are two types of managers: live event producers and portal administrators with varying permissions.

Live event producers are named users and only these users are allowed access to management interfaces and support channels for live event production once authenticated by the portal.

Portal administrator access can be defined as named users, or by leveraging group membership or defined attributes in the organisation's Single-Sign-On directory. Administrators can have full system admin rights or customer-defined restrictions (i.e. Marketing Channel Administrator, HR Manager)
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Our solution is usually deployed to the AWS cloud in either single or multi-tenant deployments. We leverage the AWS best practices for security governance.

For more detail see attached MediaPlatform Application Security & Business Continuity Plan 2-2018.
Information security policies and processes Please see 'MediaPlatform Application Security & Business Continuity Plan 2-2018' pages 11 to 15 attached in 'documents' section of the application.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Please see 'MediaPlatform Application Security & Business Continuity Plan 2-2018' pages 16 to 21 attached in 'documents' section of the application.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Please see 'MediaPlatform Application Security & Business Continuity Plan 2-2018' pages 13-15 for assessment and deployment and 24-25 for alert monitoring attached in 'documents' section of the application.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Please see 'MediaPlatform Application Security & Business Continuity Plan 2-2018' pages 8 and 9 for monitoring, logging and response information attached in 'documents' section of the application.
Incident management type Supplier-defined controls
Incident management approach Please see 'MediaPlatform Application Security & Business Continuity Plan 2-2018' pages 13 to 15 attached in 'documents' section of the application.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £15000 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial MediaPlatform can provide fully functional licenses to pre-qualified prospects. All platform features can be included and the time period can be defined.

Distribution technologies deployed on-premises, and third-party integrations are not included in free trial options.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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