Arcspeed Digital Solutions Ltd

Maintenance Records Register (MRR)

Our Maintenance Records Register is a highly configurable SaaS product which provides an intuitive and secure cloud-based central register for infrastructure and facilities management maintenance records.
MRR supports compliance with contractual KPIs by ensuring that maintenance records are visible and easily accessible to both internal stakeholders and external maintenance contractors.

Features

  • Software as a Service (SaaS), no hardware or infrastructure required
  • Responsive web design - can be run on any device
  • Secure, role-based access to maintenance records
  • Fully configurable to meet your organisation’s specific requirements
  • Flexible API architecture for more complex integration
  • Inline validation assures data quality at point of collection
  • Digital Record Card capability using Arcspeed Mobile Asset Management
  • Interactive dashboard providing real time metrics
  • Comprehensive audit history recorded across the system

Benefits

  • Ensures compliance with contractual, legislative and regulatory maintenance standards
  • Maintenance records securely accessible to both internal and external stakeholders
  • Highly flexible and scalable system architecture
  • APIs allow easy integration with other enterprise systems
  • Reduce costs through digitisation of maintenance records
  • Software as a Service model reduces total cost of ownership
  • Directly links maintenance records to relevant business processes and standards
  • Portal enables suppliers to submit maintenance records to contracting organisation
  • Centralised archive of Maintenance History for the contracting organisation

Pricing

£9500 to £25000 per instance per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 9 0 3 4 5 2 2 2 4 6 8 1 7 5

Contact

Arcspeed Digital Solutions Ltd

Glen Garrard

07799 718503

glen@arcspeed.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Accessible via any modern web browser.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide an SLA based on the severity of the issue ranging from:

Severity 1 (High priority) where we aim to respond within 1 hour and fix within 4 hours 95% of the time,

to

Severity 4 (Low priority) where we aim to respond within 2 business days and fix within 5 days 95% of the time.

Business days are defined as Monday to Friday 0800 to 1800 excluding bank holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Consultant £600 per day
Project Manager £500 per day
Trainer £450 per day
Support Analyst £400 per day
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training can be delivered either onsite or via electronic means.

A training needs analysis is undertaken for all new clients in order to determine the most appropriate method of training for the intended target audience.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be accessed via web portal export facility or via API at any point during the contract.
We can also carry out a bulk export on the client's behalf via a support ticket.
End-of-contract process
Contract includes:
Software as a Service license
Configuration of solution according to client requirements
Hosting and storage of data (subject to reasonable use)
Support and maintenance according to SLA

The following are at additional cost:
Bespoke enhancements to core product

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Responsive design allows the portal to be used on any device.
Service interface
No
API
Yes
What users can and can't do using the API
APIs are provided to access all data collected via the app.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The platform offers a comprehensive range of system admin options which allow administrators to tailor the solution to the organisation's specfic needs. These include:
- Definition of master record types
- Configuration of custom attributes
- Population of custom lookup lists

Scaling

Independence of resources
Cloud-based infrastructure, hosted in Azure, is automatically scaled up to accommodate peaks in demand.

Analytics

Service usage metrics
Yes
Metrics types
Number of users
Monthly transactions
Data storage volumes
Support tickets raised and associated response times
Reporting types
Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Our service is entirely hosted in Microsoft Azure - see following links for more detail on data security:

https://docs.microsoft.com/en-gb/azure/storage/common/storage-service-encryption

https://docs.microsoft.com/en-us/azure/sql-database/transparent-data-encryption-azure-sql
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Via data export facility within web portal to either Excel or CSV format (for data) or native format for documents (eg pdf).
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our Azure-based service infrastructure offers 99.995% availability.

Our SLA is based on a target 1 hour response time / 4 hour fix time for Severity 1 faults.
Approach to resilience
Our service is entirely hosted in Microsoft Azure which has a target of 99.995% availability.

Our platform supports point in time database recovery and geo-replication of services to alternate data centres.
Outage reporting
Availability outages are currently reported via automated email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces are restricted to key staff only and restricted by IP to trusted networks only.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our configuration and change management process is fully ITIL compliant and assures that all changes are reviewed for potential security impact prior to approval.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our vulnerability and threat management process is disciplined and rigorous and uses a range of industry-standard sources to ensure that potential threats are identified and mitigated in a timely and effective manner.
Protective monitoring type
Undisclosed
Protective monitoring approach
Our protective monitoring process is pro-active and makes use of industry standard tools including Azure's own built-in monitoring and logging facilities to ensure that compromises are identified and resolved in a timely and effective manner.
Response times are in line with our SLA with all compromises classed as a Severity 1 incident (target 1 hour response / 4 hour fix).
Incident management type
Undisclosed
Incident management approach
We have a rigorous incident management process that is fully ITIL compliant.

Incidents can be logged via phone, email or online support portal and are managed in our Freshdesk instance, from where users can also access incident reports.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£9500 to £25000 per instance per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
By arrangement we can offer a free trial of the solution for up to 3 months.

Service documents

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