Arcspeed Digital Solutions Ltd

Maintenance Records Register (MRR)

Our Maintenance Records Register is a highly configurable SaaS product which provides an intuitive and secure cloud-based central register for infrastructure and facilities management maintenance records.
MRR supports compliance with contractual KPIs by ensuring that maintenance records are visible and easily accessible to both internal stakeholders and external maintenance contractors.

Features

  • Software as a Service (SaaS), no hardware or infrastructure required
  • Responsive web design - can be run on any device
  • Secure, role-based access to maintenance records
  • Fully configurable to meet your organisation’s specific requirements
  • Flexible API architecture for more complex integration
  • Inline validation assures data quality at point of collection
  • Digital Record Card capability using Arcspeed Mobile Asset Management
  • Interactive dashboard providing real time metrics
  • Comprehensive audit history recorded across the system

Benefits

  • Ensures compliance with contractual, legislative and regulatory maintenance standards
  • Maintenance records securely accessible to both internal and external stakeholders
  • Highly flexible and scalable system architecture
  • APIs allow easy integration with other enterprise systems
  • Reduce costs through digitisation of maintenance records
  • Software as a Service model reduces total cost of ownership
  • Directly links maintenance records to relevant business processes and standards
  • Portal enables suppliers to submit maintenance records to contracting organisation
  • Centralised archive of Maintenance History for the contracting organisation

Pricing

£9500 to £25000 per instance per year

  • Free trial available

Service documents

G-Cloud 11

190345222468175

Arcspeed Digital Solutions Ltd

Glen Garrard

07799 718503

glen@arcspeed.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Accessible via any modern web browser.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We provide an SLA based on the severity of the issue ranging from:

Severity 1 (High priority) where we aim to respond within 1 hour and fix within 4 hours 95% of the time,

to

Severity 4 (Low priority) where we aim to respond within 2 business days and fix within 5 days 95% of the time.

Business days are defined as Monday to Friday 0800 to 1800 excluding bank holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AAA
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Consultant £600 per day
Project Manager £500 per day
Trainer £450 per day
Support Analyst £400 per day
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Training can be delivered either onsite or via electronic means.

A training needs analysis is undertaken for all new clients in order to determine the most appropriate method of training for the intended target audience.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data can be accessed via web portal export facility or via API at any point during the contract.
We can also carry out a bulk export on the client's behalf via a support ticket.
End-of-contract process Contract includes:
Software as a Service license
Configuration of solution according to client requirements
Hosting and storage of data (subject to reasonable use)
Support and maintenance according to SLA

The following are at additional cost:
Bespoke enhancements to core product

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Responsive design allows the portal to be used on any device.
API Yes
What users can and can't do using the API APIs are provided to access all data collected via the app.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The platform offers a comprehensive range of system admin options which allow administrators to tailor the solution to the organisation's specfic needs. These include:
- Definition of master record types
- Configuration of custom attributes
- Population of custom lookup lists

Scaling

Scaling
Independence of resources Cloud-based infrastructure, hosted in Azure, is automatically scaled up to accommodate peaks in demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Number of users
Monthly transactions
Data storage volumes
Support tickets raised and associated response times
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Our service is entirely hosted in Microsoft Azure - see following links for more detail on data security:

https://docs.microsoft.com/en-gb/azure/storage/common/storage-service-encryption

https://docs.microsoft.com/en-us/azure/sql-database/transparent-data-encryption-azure-sql
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via data export facility within web portal to either Excel or CSV format (for data) or native format for documents (eg pdf).
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our Azure-based service infrastructure offers 99.995% availability.

Our SLA is based on a target 1 hour response time / 4 hour fix time for Severity 1 faults.
Approach to resilience Our service is entirely hosted in Microsoft Azure which has a target of 99.995% availability.

Our platform supports point in time database recovery and geo-replication of services to alternate data centres.
Outage reporting Availability outages are currently reported via automated email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces are restricted to key staff only and restricted by IP to trusted networks only.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available on request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our configuration and change management process is fully ITIL compliant and assures that all changes are reviewed for potential security impact prior to approval.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our vulnerability and threat management process is disciplined and rigorous and uses a range of industry-standard sources to ensure that potential threats are identified and mitigated in a timely and effective manner.
Protective monitoring type Undisclosed
Protective monitoring approach Our protective monitoring process is pro-active and makes use of industry standard tools including Azure's own built-in monitoring and logging facilities to ensure that compromises are identified and resolved in a timely and effective manner.
Response times are in line with our SLA with all compromises classed as a Severity 1 incident (target 1 hour response / 4 hour fix).
Incident management type Undisclosed
Incident management approach We have a rigorous incident management process that is fully ITIL compliant.

Incidents can be logged via phone, email or online support portal and are managed in our Freshdesk instance, from where users can also access incident reports.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £9500 to £25000 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial By arrangement we can offer a free trial of the solution for up to 3 months.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
Return to top ↑