Planet IT

Microsoft Office 365

Microsoft Office 365 is a cloud-based service that is designed to help meet your organisation's needs for robust security, reliability, and user productivity.Office 365 is available with subscriptions that can include premium apps like Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. These apps can be installed on multiple devices.

Features

  • Productivity
  • Cloud-Based
  • Collaboration
  • Sharing
  • Premium Applications
  • Reliability
  • Office Suite

Benefits

  • Office Applications on multiple devices
  • Cloud based
  • Built in reliability
  • Built in collaboration and sharing
  • Productivity focused

Pricing

£2.30 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

188300842144839

Planet IT

Sean Smith

01235433902

GCloud@planet-it.net

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Microsoft Office 2013,2016 and 2019. Windows 10 and macOS operating systems.
Cloud deployment model Public cloud
Service constraints Constraints are dependant on the version of the service selected.
System requirements
  • 1.6 gigahertz (GHz) or faster Processor
  • 4GB RAM
  • 10 GB of available disk space
  • 1280 x 800 screen resolution
  • Graphics hardware acceleration requires DirectX 9 or later
  • Windows 10, macOS
  • Microsoft Edge, Internet Explorer, Safari, Chrome, or Firefox.
  • Internet Connection is Required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24/7 x 365 Service
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Via our website or installed onto customer desktop.
Web chat accessibility testing None
Onsite support Onsite support
Support levels 1st to 4th Line Support with Escalation Engineer available for all support queries.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All users will receive documentation during the on-boarding process as well as having access training from our team. We also offer webinars to all new customers on the products they have selected.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Customer can see the term of their licence inside the Office 365 portal.
End-of-contract process Renewal process starts, if successful service rolls over. Alternatively can be renewed using another provider

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference between either products when using on PC or on mobile.
API No
Customisation available Yes
Description of customisation Users can choose from a range of options mixing and matching the chosen products under the Microsoft Office 365 suite to meet their business needs.

Scaling

Scaling
Independence of resources Microsoft provide guarantee's that the scale can be covered.

Analytics

Analytics
Service usage metrics Yes
Metrics types The Office 365 portal presents usage metrics based on the available licences.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Microsoft provides a guarantee go 99.9% uptime across the platform which is finically backed if they fail to meet this requirement. Planet IT do not provide additional backing.
Approach to resilience Microsoft have a full resilient data centre configuration , additional information can be provided on request.
Outage reporting Email Alerts and live dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Available on request
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISA Quality Services
ISO/IEC 27001 accreditation date 21/01/2019
What the ISO/IEC 27001 doesn’t cover All functions are covered.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Planet IT undergo strict security policies and processes which are available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Available on request
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on request
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on request
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.30 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full version free trial for 30 days

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
Return to top ↑