Planet IT

Microsoft Office 365

Microsoft Office 365 is a cloud-based service that is designed to help meet your organisation's needs for robust security, reliability, and user productivity.Office 365 is available with subscriptions that can include premium apps like Word, Excel, PowerPoint, OneNote, Outlook, Publisher, and Access. These apps can be installed on multiple devices.

Features

  • Productivity
  • Cloud-Based
  • Collaboration
  • Sharing
  • Premium Applications
  • Reliability
  • Office Suite

Benefits

  • Office Applications on multiple devices
  • Cloud based
  • Built in reliability
  • Built in collaboration and sharing
  • Productivity focused

Pricing

£2.30 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 8 8 3 0 0 8 4 2 1 4 4 8 3 9

Contact

Planet IT

Adrian Sweeney

01235433900

GCloud@planet-it.net

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Microsoft Office 2013,2016 and 2019. Windows 10 and macOS operating systems.
Cloud deployment model
Public cloud
Service constraints
Constraints are dependant on the version of the service selected.
System requirements
  • 1.6 gigahertz (GHz) or faster Processor
  • 4GB RAM
  • 10 GB of available disk space
  • 1280 x 800 screen resolution
  • Graphics hardware acceleration requires DirectX 9 or later
  • Windows 10, macOS
  • Microsoft Edge, Internet Explorer, Safari, Chrome, or Firefox.
  • Internet Connection is Required

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7 x 365 Service
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via our website or installed onto customer desktop.
Web chat accessibility testing
None
Onsite support
Onsite support
Support levels
1st to 4th Line Support with Escalation Engineer available for all support queries.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All users will receive documentation during the on-boarding process as well as having access training from our team. We also offer webinars to all new customers on the products they have selected.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Customer can see the term of their licence inside the Office 365 portal.
End-of-contract process
Renewal process starts, if successful service rolls over. Alternatively can be renewed using another provider

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
No difference between either products when using on PC or on mobile.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Users can choose from a range of options mixing and matching the chosen products under the Microsoft Office 365 suite to meet their business needs.

Scaling

Independence of resources
Microsoft provide guarantee's that the scale can be covered.

Analytics

Service usage metrics
Yes
Metrics types
The Office 365 portal presents usage metrics based on the available licences.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
N/A
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Microsoft provides a guarantee go 99.9% uptime across the platform which is finically backed if they fail to meet this requirement. Planet IT do not provide additional backing.
Approach to resilience
Microsoft have a full resilient data centre configuration , additional information can be provided on request.
Outage reporting
Email Alerts and live dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Available on request
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISA Quality Services
ISO/IEC 27001 accreditation date
21/01/2019
What the ISO/IEC 27001 doesn’t cover
All functions are covered.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Planet IT undergo strict security policies and processes which are available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Available on request
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Available on request
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Available on request
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Available on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2.30 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full version free trial for 30 days

Service documents

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