Keytree Limited

Keytree - KIT: Keytree In-store Technology Clienteling application

KIT puts the retail store at the heart of the customer journey, creating a connected store enhancing the retail experience, designed to leverage existing technologies to optimise customer engagement. Empowering store-associates, drives sales via four key features/functions: •Clienteling, •Assisted Selling •Store Operations •Performance Analytics.  KIT is scalable and easily implemented.

Features

  • Clienteling: All customer and product insight is easily accessible
  • Assisted Selling: Search for stock availability across multiple stores
  • Store Operations: State of the art, multi-channel communication hub
  • Performance Analytics: All employee performance information easily accessible and demonstrable

Benefits

  • Increased sales revenue
  • Improved customer relations and satisfaction
  • Improved brand satisfaction and recognition
  • Improved company efficiency
  • Improved employee efficiency
  • Improved employee satisfaction

Pricing

£35 to £40 per device per month

  • Free trial available

Service documents

G-Cloud 11

187050858778226

Keytree Limited

Keytree Public Sector

44 2036912936

gov.digital@keytree.co.uk

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to SAP cloud Platform
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints Keytree does not usually deliver end-user training but rather supports the customer, or its selected training provider, in delivering the training via a train-the-trainer approach
System requirements
  • IOS Tablets
  • CRM

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Keytree Global Service desk receives tickets via a dedicated service portal. The Service Desk & Delivery Support staff are ITIL v3 Foundation qualified. We respond to tickets within the published SLAs which are : Priority 1 - 1 working hour Priority 2 - 4 working hours Priority 3 - 8 working hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Case by case basis - we can provide 24 hour, 7 days a week.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started An external wiki page includes full and comprehensive instruction manual.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction There is no data extraction. KIT surfaces data but does not master any data.
End-of-contract process KIT is uninstalled from all relevant devices.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile only.
Service interface No
API No
Customisation available Yes
Description of customisation Config management tool allows full customisation to satisfy each individual organisation's particular requirements. Eg Branding, Localisation and Form fields.

Scaling

Scaling
Independence of resources Built on serverless technology. Based on that each request spawns the service and effectively scales on demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types KIT is integrated with Firebase and Flurry analytic tools.
Reporting types API access

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach KIT surfaces data from existing landscapes.
Data export formats Other
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability KIT will provide 99.5% availability in any subscription month. A subscription month will be considered to be a calendar month during which the client has had a full site subscription for the entirety of the month.
Approach to resilience The solution is architected using all of the availability features provided by the cloud platform for the highest resilience and availability. For all the underlying app, database, and serverless technologies, availability is assured using the multiple availability zones, hence in the event of a failure, the service would not be affected Persisted data is backed up in a secure format and replicated to multiple locations.
Outage reporting Via a Keytree "Help Desk"

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Username or password with 2 factor authentication for Super Admins.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Certification Europe (UK) Ltd
ISO/IEC 27001 accreditation date 06/09/2017
What the ISO/IEC 27001 doesn’t cover All aspects of KIT are covered by Keytree's ISO 27001-2013 certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications CyberEssentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards CyberEssentials
Information security policies and processes KIT follows ISO 27001-2013, which outlines our processes and is used to continuously improve our internal policies and processes. We have a strong IT Governance process driven from the CTO through technical architects into all projects and products.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach KIT makes regular updates and changes to the service, all of which go through in depth testing to ensure that there is no regression on the service. The components of the service are tracked through release notes and guides for users.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach KIT carries out regular penetration tests that cover all the features and functions available, but generally cover all elements ranging from scanning for open ports, cross scripting vulnerabilities through to post flood attacks, cookie data and server/service/app configuration.
Any threats are prioritised in order on critical, high, medium and low. The top 3 levels will be resolved as a high priority with the low priorities being scheduled in for routine maintenance.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach KIT will use tooling to monitor the system activity and network traffic of the underlying services for suspicious activity. This type of activity is raised with priority via our 24/7 service desk for immediate analysis and remedy by our qualified support staff.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach KIT allow organisations to provide P2, P3, & P4 incidents via our support desk. For P1 incidents, KIT has a 24/7 phone number available to call for full system outages. If a P1 incident occurs then when the issue is fixed and the service is restored, KIT will update all customer administrators of the times the service was lost and restored and the reason behind it. For any planned outages, the relevant communications will be carried out.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £35 to £40 per device per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Demonstration System available by arrangement for maximum of 30 days.

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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