Keytree Limited

Keytree - KIT: Keytree In-store Technology Clienteling application

KIT puts the retail store at the heart of the customer journey, creating a connected store enhancing the retail experience, designed to leverage existing technologies to optimise customer engagement. Empowering store-associates, drives sales via four key features/functions: •Clienteling, •Assisted Selling •Store Operations •Performance Analytics.  KIT is scalable and easily implemented.

Features

  • Clienteling: All customer and product insight is easily accessible
  • Assisted Selling: Search for stock availability across multiple stores
  • Store Operations: State of the art, multi-channel communication hub
  • Performance Analytics: All employee performance information easily accessible and demonstrable

Benefits

  • Increased sales revenue
  • Improved customer relations and satisfaction
  • Improved brand satisfaction and recognition
  • Improved company efficiency
  • Improved employee efficiency
  • Improved employee satisfaction

Pricing

£35 to £40 per device per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 8 7 0 5 0 8 5 8 7 7 8 2 2 6

Contact

Keytree Limited

Keytree Public Sector

44 2036912936

gov.digital@keytree.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
SAP cloud Platform
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
Keytree does not usually deliver end-user training but rather supports the customer, or its selected training provider, in delivering the training via a train-the-trainer approach
System requirements
  • IOS Tablets
  • CRM

User support

Email or online ticketing support
Email or online ticketing
Support response times
The Keytree Global Service desk receives tickets via a dedicated service portal. The Service Desk & Delivery Support staff are ITIL v3 Foundation qualified. We respond to tickets within the published SLAs which are : Priority 1 - 1 working hour Priority 2 - 4 working hours Priority 3 - 8 working hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Case by case basis - we can provide 24 hour, 7 days a week.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
An external wiki page includes full and comprehensive instruction manual.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
There is no data extraction. KIT surfaces data but does not master any data.
End-of-contract process
KIT is uninstalled from all relevant devices.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile only.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Config management tool allows full customisation to satisfy each individual organisation's particular requirements. Eg Branding, Localisation and Form fields.

Scaling

Independence of resources
Built on serverless technology. Based on that each request spawns the service and effectively scales on demand.

Analytics

Service usage metrics
Yes
Metrics types
KIT is integrated with Firebase and Flurry analytic tools.
Reporting types
API access

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
KIT surfaces data from existing landscapes.
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
KIT will provide 99.5% availability in any subscription month. A subscription month will be considered to be a calendar month during which the client has had a full site subscription for the entirety of the month.
Approach to resilience
The solution is architected using all of the availability features provided by the cloud platform for the highest resilience and availability. For all the underlying app, database, and serverless technologies, availability is assured using the multiple availability zones, hence in the event of a failure, the service would not be affected Persisted data is backed up in a secure format and replicated to multiple locations.
Outage reporting
Via a Keytree "Help Desk"

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Username or password with 2 factor authentication for Super Admins.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Certification Europe (UK) Ltd
ISO/IEC 27001 accreditation date
06/09/2017
What the ISO/IEC 27001 doesn’t cover
All aspects of KIT are covered by Keytree's ISO 27001-2013 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
CyberEssentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
CyberEssentials
Information security policies and processes
KIT follows ISO 27001-2013, which outlines our processes and is used to continuously improve our internal policies and processes. We have a strong IT Governance process driven from the CTO through technical architects into all projects and products.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
KIT makes regular updates and changes to the service, all of which go through in depth testing to ensure that there is no regression on the service. The components of the service are tracked through release notes and guides for users.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
KIT carries out regular penetration tests that cover all the features and functions available, but generally cover all elements ranging from scanning for open ports, cross scripting vulnerabilities through to post flood attacks, cookie data and server/service/app configuration.
Any threats are prioritised in order on critical, high, medium and low. The top 3 levels will be resolved as a high priority with the low priorities being scheduled in for routine maintenance.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
KIT will use tooling to monitor the system activity and network traffic of the underlying services for suspicious activity. This type of activity is raised with priority via our 24/7 service desk for immediate analysis and remedy by our qualified support staff.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
KIT allow organisations to provide P2, P3, & P4 incidents via our support desk. For P1 incidents, KIT has a 24/7 phone number available to call for full system outages. If a P1 incident occurs then when the issue is fixed and the service is restored, KIT will update all customer administrators of the times the service was lost and restored and the reason behind it. For any planned outages, the relevant communications will be carried out.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£35 to £40 per device per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Demonstration System available by arrangement for maximum of 30 days.

Service documents

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