Idox Software Limited

Content and Software Solutions

Configurable national or regional content and software solutions. Includes, but not restricted to; national and regional funding and policy information portals and xml feeds.

Features

  • Configured to Customer Requirements
  • Ongoing support from Idox Project Management team
  • Fully Hosted and Maintained
  • Flexible solutions
  • Combination of content and software expertise
  • Funding information
  • National and regional portals
  • XML Feeds

Benefits

  • Efficient solution to your strategic requirements
  • Cost-effective provision of support
  • Support the wider business, community and public sector
  • Access to Idox's large content resource pool

Pricing

£50000 per unit

  • Education pricing available

Service documents

G-Cloud 11

185688569374382

Idox Software Limited

Darren Moyes

0333 011 1200

frameworks@idoxgroup.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Standard Maintenance window between 4.00am and 8.00am Thursdays.
System requirements Web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times When a support request is received, the customer receives an acknowledgement and a priority level is set against the request dependent on its urgency/impact. Target initial response times are: -
• High priority – one working hour
• Medium priority – four working hours
• Low priority – eight working hours
• Enquiries – 45 working hours.
Support hours are 9am - 5pm Monday to Friday excluding England and Wales Public & Bank Holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Target response/resolution times depend on the priority level of the request, as follows: -
Target response times:
• High – one hour*
• Medium – four hours
• Low – eight hours
• Enquiries – 45 hours
Target resolution times: -
• High – eight hours
• Medium – 18 hours
• Low – 45 hours
• Enquiries – 180 hours
*hour = working hour
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can offer a range of onboarding support, as required. Including delivery of a training session, support in marketing the offering, user videos and guides.
Service documentation No
End-of-contract data extraction We can provide user data in CSV.
End-of-contract process The organisation subscription expires and the portal can no longer be accessed. User specific data is purged from the system within 1 month of license expiry to comply with GDPR guidelines.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All functionality & content is accessible on the mobile device versions but the display has been re-ordered for ease of use.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing None or don't know
API No
Customisation available Yes
Description of customisation These are customised services, so can be adapted to a client's specification.

Scaling

Scaling
Independence of resources Our service is used by very large organisations both in the UK and internationally, it is highly robust and performance is not unduly impacted by large volumes of users.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service metrics can be defined by the client and built into the solution.
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via CSV.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 98% availability per 30 day period
Approach to resilience Our data centre is Tier 3 and meets all associated standards of resilience. Nighty offsite encrypted backups take place to allow data recovery to new hardware in a DR scenario. Full details available on request.
Outage reporting Outages are reported via the helpdesk

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Management access is permitted only from internal networks, themselves requiring two factor authentication to access. Access control lists restrict access.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International Limited.
ISO/IEC 27001 accreditation date 26/08/2016
What the ISO/IEC 27001 doesn’t cover No exclusions
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Although Idox Content is not directly 27001 certified, we follow the guidelines set out for the 12 areas of governance in 27001, which are certified within key sectors of the larger Idox Group. Specifically these areas are: 1. Risk assessment 2. Security policy 3. Organization of information security 4. Asset management 5. Human resources security 6. Physical and environmental security 7. Communications and operations management 8. Access control 9. Information systems acquisition, development and maintenance 10. Information security incident management 11. Business continuity management 12. Compliance Any such policies and procedures are implemented at the group core and executive levels.
Information security policies and processes Idox Software Ltd has an ISO 27001-certified information security management policy that applies to all business functions within the scope of the Information Security Management System and covers the information, information systems, networks, physical environment and people supporting these business functions. Internal audit and information security awareness training is conducted to ensure policies are followed. Risks raise through internal our external audit are reviewed at management meetings by the information security manager the appropriate head of business and a board representative.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Service Desk maintains records of each customer’s configuration, enabling the support team to respond proactively to change requests.
All system and application software changes and patches are documented and subject to change control procedures in accordance with PRINCE2. An updated set of documentation is provided with each major release.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We monitor OWASP and other sources for new software vulnerabilities and vulnerability reports, and software patches.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Monitoring tools are used to measure server performance metrics as well as storage and network/bandwidth utilisation. Any potential compromise is raised in line with our security incident reporting procedure.
Incident management type Supplier-defined controls
Incident management approach Security incident reporting process summary: incidents or suspected incidents are raised to internal service desk and reviewed by information security manager. They are allocated a risk reference, entered into the information security risk log and tracked until closure. In the case of major incidents a major incident report will be produced..

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £50000 per unit
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
Return to top ↑