Chapel Associates Limited

Digital Capability Maturity Modelling

Organisations seeking to establish and manage their digital capability will be interested in this standardised and repeatable service. Chapel’s CMM quickly identifies digital capability maturity, gaps and/or surpluses, and provides evidence informing: investment/efficiency business cases, ‘digitisation’ readiness and transformation planning, merger or collaboration business cases, and management statements.

Features

  • System engineered to ensure completeness.
  • Uses proven methodologies, applied with systematic rigor.
  • Agile delivery model produces rapid and effective results.
  • Standardised evaluation baseline, so consistent and repeatable.
  • Light touch self, peer or facilitated evaluation options.
  • Low cost, low risk, proven high quality service.
  • Dedicated ‘partner level’ engagement lead.
  • Expert system based, provides high quality SME knowledge and experience.
  • Provides functional comparisons between organisations, eg, emergency services.

Benefits

  • Transparently supports evidence based decision making and investment planning.
  • Expertly informs strategic thought leadership on digital transformation.
  • Provides clear evidence to support ‘bang for buck’ estimates.
  • Informs digital transition readiness and identifies risks.
  • Informs digital capability recovery planning and continuous improvement.
  • Optimises digital capability for operational effectiveness and efficiency.
  • Promotes better ways of working.
  • Provides evidence for merger/collaboration business cases.
  • Supports common understanding of capability across the whole organisation.
  • Participation creates cohesiveness across leadership teams.

Pricing

£950 per person per day

Service documents

G-Cloud 10

181453496128490

Chapel Associates Limited

Paul Atwell

07909836366

paul.atwell@chapel-associates.co.uk

Planning

Planning
Planning service Yes
How the planning service works The Digital CMM will provide quantitative evidence about the state of the user organization's capability needs as related to achieving readiness for major transition or transformation programmes. Such evidence can be used to inform investment, delivery and continuous improvement planning. It is also possible to use the information to inform an organization's digital recovery planning.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Staff knowledge transfer over the period of service delivery at no/low cost, or, bespoke to user needs at cost see day rates.
Training is tied to specific services Yes
Services the training service works with Digital Capability Maturity Modelling

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works The Digital CMM will allow users to identify the level of their organisation's capability and easily determine measures of assurance, such as, readiness for digital service transition, eg, ESN, or digital transformation, eg, adoption of mobile digitally based operations.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works On-call service support, Monday to Friday 9.00am to 5.00pm.

Service scope

Service scope
Service constraints Digital CMM services focused on merger/collaboration evaluations require the active involvement of both/all organisations involved.

For further detail, see 'Standard Terms of Business' and 'Service Definition Document'.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response is within one working day. No responses will normally be made over weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels One working day response to calls/e-mails received between 9.00am to 5.00pm, Monday to Friday; less Bank Holidays or over notified periods.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £950 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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