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Incremental Group
Microsoft Dynamics 365 Business Central Services
Dynamics 365 Business Central is Microsoft’s all in one business application. Dynamics 365 Business Central unifies ERP and CRM capabilities allowing you to run your entire business with intelligent applications that work seamlessly together in the cloud. Dynamics 365 Business Central also integrates with Windows, Office 365, PowerBI and PowerApps.
Features
- An all in one business system
- Strong finance functionality
- Optimise your operations and supply chain with Dynamics 365
- Manage your sales pipeline and track opportunities
- Keep projects on time and in budget
- Manufacture your products with Dynamics 365 Business Central
- Case and service management functionality
- Cloud based solution with hybrid option available
- Dynamics 365 Business Central is accesible anywhere on any device
- Built in Intelligence dashboards, recommendations and reports
Benefits
- No user minimum, start as small as you need
- Full flexibility, add users and capability as you need
- Extend the functionality using third party Solutions
- Role based security and GDPR compliant features
- Great visual interface and user experience
- Get greater insights into your organisation with built-in Intelligence
- All costs are covered in the subscription including hosting
- Dynamics 365 Business Central never goes out of date
- New features and updates done monthly
- Full integration with Microsoft solutions including Office 365
Pricing
£375 to £1400 per person per day
- Education pricing available
- Free trial available
Service documents
Framework
G-Cloud 10
Service ID
181041293890474
Contact
Service scope
| Software add-on or extension | Yes, but can also be used as a standalone service |
| What software services is the service an extension to | Microsoft Dynamics 365 and Bespoke Application Development |
| Cloud deployment model | Hybrid cloud |
| Service constraints | No immediate constraints. |
| System requirements |
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User support
| Email or online ticketing support | Email or online ticketing |
| Support response times | 24 hours, 7 days a week |
| User can manage status and priority of support tickets | Yes |
| Online ticketing support accessibility | WCAG 2.0 AA or EN 301 549 |
| Phone support | Yes |
| Phone support availability | 24 hours, 7 days a week |
| Web chat support | Web chat |
| Web chat support availability | 24 hours, 7 days a week |
| Web chat support accessibility standard | WCAG 2.0 AA or EN 301 549 9: Web |
| Web chat accessibility testing | Online ticketing support accessibility |
| Onsite support | Onsite support |
| Support levels | Support Levels, Technical Account Management and all associated costs are agreed separately with customers in line with their support requirements, however all support models are available e.g. 24/7, Core Hours, Emergency Out of Hours. Additionally, Technical Account Management and Cloud Support Engineer services are also available. |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started | Governance Model – agreement on the most suitable governance model to meet the requirements of the engagement; • Delivery approach – agreement on whether an agile, waterfall or hybrid approach is best suited to the project; • Elaboration – engagement with suitably empowered individuals from our Customer with whom we can capture functional and non-functional requirements; • Commercial – finalise the commercial terms of the engagement with the Customer including agreement on delivery milestones. |
| Service documentation | Yes |
| Documentation formats |
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| End-of-contract data extraction | All existing and created data in relation to the services in question will remain the property of the customer. Data will be extracted in an agreed format and within agreed timescales as specified in Incremental Groups Exit Plan issued at the start of each project. |
| End-of-contract process | Upon service commencement, Incremental Group provides an agreed and complete Exit Plan tailored to the specific requirements of each individual customer including details of any additional costs and payment principals. All costs associated with the specified services will be articulated and approved with the customer upon project commencement. |
Using the service
| Web browser interface | Yes |
| Supported browsers |
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| Application to install | No |
| Designed for use on mobile devices | Yes |
| Differences between the mobile and desktop service | There is no functional difference between our mobile and desktop service. |
| Accessibility standards | WCAG 2.0 AA or EN 301 549 |
| Accessibility testing | We use industry standard tools that meet WCAG 2.0 AA. |
| API | Yes |
| What users can and can't do using the API | All API services are agreed separately with customers in line with their requirements |
| API documentation | Yes |
| API documentation formats |
|
| API sandbox or test environment | Yes |
| Customisation available | Yes |
| Description of customisation | All customization requirements are agreed separately with Customers in line with their requirements. |
Scaling
| Independence of resources | Incremental Group provides a flexible and scalable service in order to meet the fluctuations in demand for each individual service. These services are underpinned by a set of pre-agreed SLAs with each individual customer, ensuring continuity of the services being provided. |
Analytics
| Service usage metrics | Yes |
| Metrics types | Service Metrics and reporting is agreed with customers in line with their individual requirements. |
| Reporting types |
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Resellers
| Supplier type | Reseller providing extra features and support |
| Organisation whose services are being resold | Microsoft |
Staff security
| Staff security clearance | Conforms to BS7858:2012 |
| Government security clearance | Up to Developed Vetting (DV) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations |
|
| User control over data storage and processing locations | Yes |
| Datacentre security standards | Managed by a third party |
| Penetration testing frequency | At least once a year |
| Penetration testing approach | Another external penetration testing organisation |
| Protecting data at rest | Scale, obfuscating techniques, or data storage sharding |
| Data sanitisation process | Yes |
| Data sanitisation type |
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| Equipment disposal approach | A third-party destruction service |
Data importing and exporting
| Data export approach | All requirements for data export are agreed separately with Customers in line with their requirements. |
| Data export formats |
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| Data import formats |
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Data-in-transit protection
| Data protection between buyer and supplier networks | IPsec or TLS VPN gateway |
| Data protection within supplier network |
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Availability and resilience
| Guaranteed availability | Incremental Group provides up to 99.99% availability. All availability requirements, including SLAs are agreed with customers in line with their individual requirement. |
| Approach to resilience | This information is available upon request. |
| Outage reporting | Outage reporting methods include but are not limited to Public Dashboards, APIs and Email Alerts. All reporting arrangements are agreed with customers in line with their individual requirements. |
Identity and authentication
| User authentication needed | Yes |
| User authentication |
|
| Access restrictions in management interfaces and support channels | It is standard Incremental Group policy to define and implement access restrictions in management interfaces and support channels. with each customer’s specific requirement. |
| Access restriction testing frequency | At least once a year |
| Management access authentication |
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Audit information for users
| Access to user activity audit information | You control when users can access audit information |
| How long user audit data is stored for | User-defined |
| Access to supplier activity audit information | You control when users can access audit information |
| How long supplier audit data is stored for | User-defined |
| How long system logs are stored for | User-defined |
Standards and certifications
| ISO/IEC 27001 certification | Yes |
| Who accredited the ISO/IEC 27001 | Alcumus ISOQAR |
| ISO/IEC 27001 accreditation date | 04/12/2017 |
| What the ISO/IEC 27001 doesn’t cover | N/A |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | No |
| Other security certifications | Yes |
| Any other security certifications |
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Security governance
| Named board-level person responsible for service security | Yes |
| Security governance certified | Yes |
| Security governance standards | ISO/IEC 27001 |
| Information security policies and processes | Incremental Group has designed detailed policies for information security with ultimate responsibility resting with our Senior Management Team i.e. our Chief Executive Officer, Chief Commercial Officer and Chief Financial Officer. |
Operational security
| Configuration and change management standard | Supplier-defined controls |
| Configuration and change management approach | Incremental Group follows a rigorous ITILv3 aligned Configuration and Change Management process to ensure and maintain the integrity of services throughout their lifetime. We work with customers to ensure that changes and configurations are performed in line with agreed Change Management processes to reduce overall risk. As part of the overall contract governance, we propose that a Change Advisory Board (CAB) is established that approves proposed changes and assists in the security assessment and prioritization of any changes. The CAB should be composed of major stakeholders impacted by potential changes to the services and technical staff responsible for the system. |
| Vulnerability management type | Supplier-defined controls |
| Vulnerability management approach | Our approach to vulnerability management is agreed separately with Customers in line with their requirements. In all cases our approach is designed to offer our customers optimal security. |
| Protective monitoring type | Supplier-defined controls |
| Protective monitoring approach | Incremental Group is technology agnostic and utilises the most fit for purpose tool for protective monitoring. We use tools such as SCOM and Solarwinds and we work with customers to identify the most optimal monitoring solution for their requirements, including using already existing tool-sets available. |
| Incident management type | Supplier-defined controls |
| Incident management approach | Incremental Group provides end-to-end incident management and request fulfillment for all incidents and employs ITILv3 aligned processes to ensure that all incidents and requests are logged, categorized, prioritized and tracked consistently, in line with agreed SLAs. Incidents are reported by users via our Service Management Tool and these are then: • Logged; • Reviewed; • Progressed; • Resolved; and • Closed. Incident Management reports can be provided as regularly as weekly and will be issued in a format as agreed with each individual customer. |
Secure development
| Approach to secure software development best practice | Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0) |
Public sector networks
| Connection to public sector networks | Yes |
| Connected networks |
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Pricing
| Price | £375 to £1400 per person per day |
| Discount for educational organisations | Yes |
| Free trial available | Yes |
| Description of free trial | Trail versions of this service, including the features available and length of the trial is agreed with customers individually. |
Documents
| Pricing document | View uploaded document |
| Skills Framework for the Information Age rate card | View uploaded document |
| Service definition document | View uploaded document |
| Terms and conditions document | View uploaded document |