Intercity Technology Limited

Secure Mobile Gateway

Based on Wandera technology, Secure Mobile Gateway is a unique multi-level gateway SaaS solution allowing clients unprecedented visibility, compliant control and multi-point security of mobile data on Samsung Galaxy and iOS smartphones and tablets. Visibility, Control and Secure in an unrivalled mobile data gateway service.

Features

  • Real-Time visibility of mobile data use in apps and websites
  • Intelligent compliance controls of app and browser mobile data access
  • Real-Time capping of mobile data use on daily/monthly data values
  • Compression of Images and Video to reduce overall data footprint
  • Multi level security analysis with automatic threat prevention
  • Compliance controls on access in Domestic/Roaming scenarios
  • Reporting with granular analysis at group and individual level
  • Automatic alerting to administrators and users
  • Role based administration for internal Helpdesk or Departmental access
  • All major Network/Carrier supported worldwide

Benefits

  • View complete detail of your users smartphone/tablet data use
  • Reporting shows Business/Personal breakdown at group/user level
  • View data use in real-time to control emerging issues
  • Control devices using policies at group/individual level
  • Control and focus data use on corporate phones and tablets
  • Protect corporate and private data automatically in apps/sites
  • Allows integration with leading MDM vendors to ease deployment
  • Prevent excess mobile data use intelligently with whitelisted apps/sites
  • Automatically prevent corrupt devices/apps/sites leaking your sensitive data
  • Manage global deployments from a single console

Pricing

£2.74 to £6.80 per licence per month

  • Free trial available

Service documents

G-Cloud 9

179474330270960

Intercity Technology Limited

Chris Fletcher

0330 332 7933

tenders@intercity.technology

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Comprehensive portfolio of cloud based security services
Cloud deployment model Public cloud
Service constraints While Wandera does not actively alter the data transferred through the services, it does however make certain technical modifications. Such modifications include, but are not limited to, reducing image resolution, reducing video resolution, blocking traffic, and optimizing text-based payloads. These modifications are an integral part of the service and you hereby acknowledge and agree to them. If you do not agree to these modifications, please do not use the service.
System requirements
  • IOS 8 +
  • Samsung Galaxy devices with Knox installed
  • Windows Lumia (OS version 10+)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Wandera Enterprise - 1 Hour,
Wandera Professional - 2 Hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Wandera Professional 09:00am - 17:00pm, Monday - Friday excl holidays
Wandera Enterprise 24x7x365

Incident logging is available to Customer 24 hours a day seven days a week 365 days a year. Incident Resolution support for a Product is available to Customer as detailed in the Support Annex. General customer service support for a Product is available to Customer during Office Hours as detailed in the Support Annex.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The service is activated according to client requirements. Training is optionally available. Full on-boarding and transition support is included.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Client data is made available to the client upon request at the conclusion of the contract.
End-of-contract process The service includes the off-boarding of client data, client related documentation, and client connectivity.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile only, not a desktop service.
Accessibility standards None or don’t know
Description of accessibility Please refer to https://www.wandera.com
Accessibility testing Please refer to https://www.wandera.com
API No
Customisation available No

Scaling

Scaling
Independence of resources Elastic cloud approach supported.
Guaranteed resources defined.
Persistent storage supported.

Analytics

Analytics
Service usage metrics Yes
Metrics types A wide range of graphical and tabular reports are available for administrators to review usage patterns for their end users. These reports are presented in aggregate across devices, with the ability to drill down on a per-user or per app/site basis.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Wandera

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Customer deployment, policies, service settings and reports are all managed through a single web based management portal named RADAR. Devices are added and maintained via this interface as well as through supported integrations with industry-leading EMM/MDM platforms. Detailed instructions for managing devices and users are available within RADAR.

Policies and service settings are also managed here. These configurations include alerting users, filtering, blocking, capping and compressing traffic. Powerful group-policy enables different settings to be applied to different devices based upon criteria of the administrator’s choosing.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Service levels vary based on contracted criteria. Service levels include contracted availability.
Approach to resilience This information is available on request.
Outage reporting The service is monitored 24x7x365 and any outages are automatically recorded and investigated immediately. Any service outages (planned or otherwise) are reported to affected users by email and/or telephone.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels All management interfaces are isolated on dedicated equipment and accessible only from a secure operations centre. All support activity is also isolated to the operations centre.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001 is enforced through 6 monthly external audits and regular internal audit reporting.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and change management is in accordance with ISO27001 certification
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management is in accordance with ISO27001 certification
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Protective monitoring is in accordance with ISO27001 certification
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management is in accordance with ISO27001 certification

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.74 to £6.80 per licence per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Service trials are available, based on discussion and eligibility criteria.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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