Xait AS

XaitPorter

XaitPorter is a leading document automation and collaboration solution for teams. Efficient project management means that you can focus on your content and the message you want to deliver. Work together in real-time, with diverse teams located anywhere in the world. Create high quality documents up to 70% faster.

Features

  • Collaborate in real time with multiple authors
  • Create content with automatic formatting, numbering and layout
  • Real time progress reports for all projects and documents
  • Brand your documents consistently
  • Re-Use content by copying or linking content in database
  • Dynamic text fields/metadata to make boilerplate look bespoke
  • Document revisions and comparisons. Full version history on all sections.
  • Content expiry date on content
  • Integrated workflow with accountability and transparency and granular security
  • REST API for integration with CRM, BI and more

Benefits

  • Work in a paralell process
  • Focus on your content and strategy
  • Maintain master content libraries with best practice texts
  • Create project templates with pre-approved content
  • Re-use pre-approved content consistently with best practice approach
  • Create high quality documents consistently across your organization
  • Create documents up to 70% faster
  • Ensure transparency and confidentiality at the same time
  • Communicate with your team members with ease
  • Get control over your project from A to Z

Pricing

£3250.00 per licence per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

179015164457785

Xait AS

Christer Bjorno-Husa

+47 92679179

cbh@xait.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Global maintenance window Tuesdays 10PM - 2AM Norway CET/CEST
System requirements
  • Web Browser (Chrome, IE, Firefox, Safari)
  • Windows or Mac OSX
  • Internet Connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Please refer to the service definition document for details.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide 1st, 2nd and 3rd. line of support. Consultant Fees.
Consultant fee per hour GBP 135
Support
Telephone support will be charged at a rate of GBP 30 per the start of each fifteen (15) minute increment between 08:00 and 16:00 CET.

We also offer 24/7 support agreements. Price depends on number of licenses and requirements. Error correction support free of charge.
3rd line support pricing provided on request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Xait firmly believes that a practical implementation is the best approach to adapting XaitPorter. We setup the solution for the client with branding and layout templates based on branding guidelines ahead of training. The training is then used as a kick-off for real life projects, typically training on-site 2-3 days.

We can provide a wide range of tailored onboarding services including, but not limited to:
On-site
In-house
WEB training
User documentation

Training courses include:
System Administrator training
Project Coordinator training
Contributor training
Template design training
Train-the-trainer training
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users can export documents as either PDF, DOC or ODT files. If system is integrated with other database solution via API, users can also retrieve content from XaitPorter to new system.
End-of-contract process At end of service, customer data are deleted if no other arrangements are made.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Please refer to the service definition document for details.
Accessibility testing Please refer to the service definition document for details.
API Yes
What users can and can't do using the API Please refer to the service definition document for details.
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation Please refer to the service definition document for details.

Scaling

Scaling
Independence of resources XaitPorter ensures stability and quality ensured user experience by implementing load-balancing across services and if customer has even further extensive needs, in addition we offer Dedicated Hosting environments at extra cost.

Analytics

Analytics
Service usage metrics Yes
Metrics types Please refer to the service definition document for details.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export documents as either PDF, DOC or ODT files.
Data export formats Other
Other data export formats ODT
Data import formats Other
Other data import formats ODT

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLA
Xait's goal is to achieve 100% Service Availability for XaitPorter. But if service availability is less than 99.7%, Xait will issue a credit to the customer in accordance with the following schedule, with the credit being calculated on the basis of the monthly hosting service charge. Reimbursement are calculated from hosting charge only. Other services from Xait such as cost for licenses, support a.s.o. will not be a subject for reimbursement.

Exclusions.
The calculation of Service Availability SLA excludes instances of the customer’s acts or omissions, force majeure events, disaster switch over and scheduled downtime.
Approach to resilience Multiple datacenters with redundancy at multiple levels. Further information available upon request.
Outage reporting Possibility to ping service, to ascertain up-time.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Role based access control ensures correct authorisation handling. Audit logs on all systems ensure transparency and integrity of client systems.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Please refer to the service definition document for details.
ISO/IEC 27001 accreditation date Please refer to the service definition document for details.
What the ISO/IEC 27001 doesn’t cover Please refer to the service definition document for details.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards Please refer to the service definition document for details.
Information security policies and processes We are certified and adhere to ISO 27001:2013

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Life cycle management on Hardware. Automation for configuration of services to ensure consistency. We perform risk assessment of every change including potential security impact.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We do continous risk analysis on threats and deploy patches as soon as practically possible. We receive input from security mailing lists and through active usage of web-security forums.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Xait uses IDS to identify potential compromises.Through our 24/7 security operation center we monitor any attacks. Responding according to threat level.
Incident management type Supplier-defined controls
Incident management approach Xait provides incident handling through Xait Support/Helpdesk. Incidents are registered through central ticketing system and managed by Incident Manager. Consolidated incident reports provided by various departments of organisation to client via Key Account Manager.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3250.00 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Please refer to the service definition document for details.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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