This G-Cloud 9 service is no longer available to buy.

The G-Cloud 9 framework expired on Monday 1 October 2018. Any existing contracts with Xait AS are still valid.
Xait AS

XaitPorter

XaitPorter is a leading document automation and collaboration solution for teams. Efficient project management means that you can focus on your content and the message you want to deliver. Work together in real-time, with diverse teams located anywhere in the world. Create high quality documents up to 70% faster.

Features

  • Collaborate in real time with multiple authors
  • Create content with automatic formatting, numbering and layout
  • Real time progress reports for all projects and documents
  • Brand your documents consistently
  • Re-Use content by copying or linking content in database
  • Dynamic text fields/metadata to make boilerplate look bespoke
  • Document revisions and comparisons. Full version history on all sections.
  • Content expiry date on content
  • Integrated workflow with accountability and transparency and granular security
  • REST API for integration with CRM, BI and more

Benefits

  • Work in a paralell process
  • Focus on your content and strategy
  • Maintain master content libraries with best practice texts
  • Create project templates with pre-approved content
  • Re-use pre-approved content consistently with best practice approach
  • Create high quality documents consistently across your organization
  • Create documents up to 70% faster
  • Ensure transparency and confidentiality at the same time
  • Communicate with your team members with ease
  • Get control over your project from A to Z

Pricing

£3,250.00 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@762adb06-1b79-477c-99fd-0d7fd16150bb.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 9

Service ID

1 7 9 0 1 5 1 6 4 4 5 7 7 8 5

Contact

Xait AS <removed>
Telephone: <removed>
Email: <removed>@762adb06-1b79-477c-99fd-0d7fd16150bb.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Global maintenance window Tuesdays 10PM - 2AM Norway CET/CEST
System requirements
  • Web Browser (Chrome, IE, Firefox, Safari)
  • Windows or Mac OSX
  • Internet Connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Please refer to the service definition document for details.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide 1st, 2nd and 3rd. line of support. Consultant Fees.
Consultant fee per hour GBP 135
Support
Telephone support will be charged at a rate of GBP 30 per the start of each fifteen (15) minute increment between 08:00 and 16:00 CET.

We also offer 24/7 support agreements. Price depends on number of licenses and requirements. Error correction support free of charge.
3rd line support pricing provided on request.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Xait firmly believes that a practical implementation is the best approach to adapting XaitPorter. We setup the solution for the client with branding and layout templates based on branding guidelines ahead of training. The training is then used as a kick-off for real life projects, typically training on-site 2-3 days.

We can provide a wide range of tailored onboarding services including, but not limited to:
On-site
In-house
WEB training
User documentation

Training courses include:
System Administrator training
Project Coordinator training
Contributor training
Template design training
Train-the-trainer training
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users can export documents as either PDF, DOC or ODT files. If system is integrated with other database solution via API, users can also retrieve content from XaitPorter to new system.
End-of-contract process
At end of service, customer data are deleted if no other arrangements are made.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Accessibility standards
None or don’t know
Description of accessibility
Please refer to the service definition document for details.
Accessibility testing
Please refer to the service definition document for details.
API
Yes
What users can and can't do using the API
Please refer to the service definition document for details.
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Please refer to the service definition document for details.

Scaling

Independence of resources
XaitPorter ensures stability and quality ensured user experience by implementing load-balancing across services and if customer has even further extensive needs, in addition we offer Dedicated Hosting environments at extra cost.

Analytics

Service usage metrics
Yes
Metrics types
Please refer to the service definition document for details.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export documents as either PDF, DOC or ODT files.
Data export formats
Other
Other data export formats
ODT
Data import formats
Other
Other data import formats
ODT

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
SLA
Xait's goal is to achieve 100% Service Availability for XaitPorter. But if service availability is less than 99.7%, Xait will issue a credit to the customer in accordance with the following schedule, with the credit being calculated on the basis of the monthly hosting service charge. Reimbursement are calculated from hosting charge only. Other services from Xait such as cost for licenses, support a.s.o. will not be a subject for reimbursement.

Exclusions.
The calculation of Service Availability SLA excludes instances of the customer’s acts or omissions, force majeure events, disaster switch over and scheduled downtime.
Approach to resilience
Multiple datacenters with redundancy at multiple levels. Further information available upon request.
Outage reporting
Possibility to ping service, to ascertain up-time.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role based access control ensures correct authorisation handling. Audit logs on all systems ensure transparency and integrity of client systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Please refer to the service definition document for details.
ISO/IEC 27001 accreditation date
Please refer to the service definition document for details.
What the ISO/IEC 27001 doesn’t cover
Please refer to the service definition document for details.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security accreditations
No

Security governance

Named board-level person responsible for service security
Yes
Security governance accreditation
Yes
Security governance standards
Other
Other security governance standards
Please refer to the service definition document for details.
Information security policies and processes
We are certified and adhere to ISO 27001:2013

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Life cycle management on Hardware. Automation for configuration of services to ensure consistency. We perform risk assessment of every change including potential security impact.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We do continous risk analysis on threats and deploy patches as soon as practically possible. We receive input from security mailing lists and through active usage of web-security forums.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Xait uses IDS to identify potential compromises.Through our 24/7 security operation center we monitor any attacks. Responding according to threat level.
Incident management type
Supplier-defined controls
Incident management approach
Xait provides incident handling through Xait Support/Helpdesk. Incidents are registered through central ticketing system and managed by Incident Manager. Consolidated incident reports provided by various departments of organisation to client via Key Account Manager.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£3,250.00 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Please refer to the service definition document for details.

Documents

Pricing document
Pricing document
Skills Framework for the Information Age rate card
Skills Framework for the Information Age rate card
Service definition document
Service definition document
Terms and conditions document
Terms and conditions document

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at <removed>@762adb06-1b79-477c-99fd-0d7fd16150bb.com. Tell them what format you need. It will help if you say what assistive technology you use.