XaitPorter
XaitPorter is a leading document automation and collaboration solution for teams. Efficient project management means that you can focus on your content and the message you want to deliver. Work together in real-time, with diverse teams located anywhere in the world. Create high quality documents up to 70% faster.
Features
- Collaborate in real time with multiple authors
- Create content with automatic formatting, numbering and layout
- Real time progress reports for all projects and documents
- Brand your documents consistently
- Re-Use content by copying or linking content in database
- Dynamic text fields/metadata to make boilerplate look bespoke
- Document revisions and comparisons. Full version history on all sections.
- Content expiry date on content
- Integrated workflow with accountability and transparency and granular security
- REST API for integration with CRM, BI and more
Benefits
- Work in a paralell process
- Focus on your content and strategy
- Maintain master content libraries with best practice texts
- Create project templates with pre-approved content
- Re-use pre-approved content consistently with best practice approach
- Create high quality documents consistently across your organization
- Create documents up to 70% faster
- Ensure transparency and confidentiality at the same time
- Communicate with your team members with ease
- Get control over your project from A to Z
Pricing
£3,250.00 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 9
Service ID
1 7 9 0 1 5 1 6 4 4 5 7 7 8 5
Contact
Xait AS
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Telephone: <removed>
Email: <removed>@762adb06-1b79-477c-99fd-0d7fd16150bb.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- Global maintenance window Tuesdays 10PM - 2AM Norway CET/CEST
- System requirements
-
- Web Browser (Chrome, IE, Firefox, Safari)
- Windows or Mac OSX
- Internet Connection
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Please refer to the service definition document for details.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
We provide 1st, 2nd and 3rd. line of support. Consultant Fees.
Consultant fee per hour GBP 135
Support
Telephone support will be charged at a rate of GBP 30 per the start of each fifteen (15) minute increment between 08:00 and 16:00 CET.
We also offer 24/7 support agreements. Price depends on number of licenses and requirements. Error correction support free of charge.
3rd line support pricing provided on request. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Xait firmly believes that a practical implementation is the best approach to adapting XaitPorter. We setup the solution for the client with branding and layout templates based on branding guidelines ahead of training. The training is then used as a kick-off for real life projects, typically training on-site 2-3 days.
We can provide a wide range of tailored onboarding services including, but not limited to:
On-site
In-house
WEB training
User documentation
Training courses include:
System Administrator training
Project Coordinator training
Contributor training
Template design training
Train-the-trainer training - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Users can export documents as either PDF, DOC or ODT files. If system is integrated with other database solution via API, users can also retrieve content from XaitPorter to new system.
- End-of-contract process
- At end of service, customer data are deleted if no other arrangements are made.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10+
- Firefox
- Chrome
- Application to install
- No
- Designed for use on mobile devices
- No
- Accessibility standards
- None or don’t know
- Description of accessibility
- Please refer to the service definition document for details.
- Accessibility testing
- Please refer to the service definition document for details.
- API
- Yes
- What users can and can't do using the API
- Please refer to the service definition document for details.
- API documentation
- No
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- Please refer to the service definition document for details.
Scaling
- Independence of resources
- XaitPorter ensures stability and quality ensured user experience by implementing load-balancing across services and if customer has even further extensive needs, in addition we offer Dedicated Hosting environments at extra cost.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Please refer to the service definition document for details.
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- Users can export documents as either PDF, DOC or ODT files.
- Data export formats
- Other
- Other data export formats
- ODT
- Data import formats
- Other
- Other data import formats
- ODT
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
SLA
Xait's goal is to achieve 100% Service Availability for XaitPorter. But if service availability is less than 99.7%, Xait will issue a credit to the customer in accordance with the following schedule, with the credit being calculated on the basis of the monthly hosting service charge. Reimbursement are calculated from hosting charge only. Other services from Xait such as cost for licenses, support a.s.o. will not be a subject for reimbursement.
Exclusions.
The calculation of Service Availability SLA excludes instances of the customer’s acts or omissions, force majeure events, disaster switch over and scheduled downtime. - Approach to resilience
- Multiple datacenters with redundancy at multiple levels. Further information available upon request.
- Outage reporting
- Possibility to ping service, to ascertain up-time.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Role based access control ensures correct authorisation handling. Audit logs on all systems ensure transparency and integrity of client systems.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Please refer to the service definition document for details.
- ISO/IEC 27001 accreditation date
- Please refer to the service definition document for details.
- What the ISO/IEC 27001 doesn’t cover
- Please refer to the service definition document for details.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security accreditations
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance accreditation
- Yes
- Security governance standards
- Other
- Other security governance standards
- Please refer to the service definition document for details.
- Information security policies and processes
- We are certified and adhere to ISO 27001:2013
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Life cycle management on Hardware. Automation for configuration of services to ensure consistency. We perform risk assessment of every change including potential security impact.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- We do continous risk analysis on threats and deploy patches as soon as practically possible. We receive input from security mailing lists and through active usage of web-security forums.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Xait uses IDS to identify potential compromises.Through our 24/7 security operation center we monitor any attacks. Responding according to threat level.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Xait provides incident handling through Xait Support/Helpdesk. Incidents are registered through central ticketing system and managed by Incident Manager. Consolidated incident reports provided by various departments of organisation to client via Key Account Manager.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £3,250.00 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Please refer to the service definition document for details.
Documents
- Pricing document
- Pricing document
- Skills Framework for the Information Age rate card
- Skills Framework for the Information Age rate card
- Service definition document
- Service definition document
- Terms and conditions document
- Terms and conditions document