Yesplan

Yesplan

Yesplan is a cloud based event planning and management system designed for entertainment and cultural venues. It encompasses staff schedules, resource management, budgetary and task information for individuals, teams and whole organisation.

Features

  • Full Event Calendar
  • Client Self-Customisation
  • User Access and Task Profiles
  • Full Budget Tracking
  • Complete Resource Management
  • Staff Contracts, Holidays and Hours worked
  • Full Published API

Benefits

  • Organisational Licence - no user limits
  • Easy to use - mimimal training for new staff
  • Intuitive - designed on social network principles
  • Collaboration possible across multiple teams
  • Full document management
  • Complete audit and security profiles

Pricing

£250 to £900 per licence per month

Service documents

G-Cloud 9

178049544313877

Yesplan

Andrew Thomas

07900231118

andrew@yesplan.be

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Internet Connectivity and browser.
  • Currently Mouse / Keyboard Driven

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Published SLA is four hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support No
Onsite support Yes, at extra cost
Support levels All clients are assigned an account manager that guides through the implementation and go-live process. The majority of implementation work is performed remotely to minimise project costs.

We operate the same uniform support structure for all clients. We have a full documented structure for our cloud support engineers, which rotate on a weekly basis.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding is through a mixture of remote and on-site implementation planning and training sessions.

A dedicated account manager works with each venue throughout their whole project lifecycle.

Full user documentation is provided, externally and within the product itself.
Service documentation Yes
Documentation formats
  • HTML
  • Other
Other documentation formats In App Help and Documentation
End-of-contract data extraction There are multiple methods of data extraction, commonly through excel or CSV downloads
End-of-contract process There is no additional cost at the end of the contract.

On the last day of the contract all user accounts are suspended. Data is retained for 90 days, unless specifically requested to be deleted during that time by authorised client representatives.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Our service is scalable in size, allowing for persons with vision difficulties, in addition to this, we employ a full time user interface engineer to ensure the product remains as accessible as possible.
Accessibility testing We have no documented testing completed with assistive technologies.
API Yes
What users can and can't do using the API All Yesplan data can be read through Restful API calls over https delivering the data in JSON format. Authentication is token-based, coupled to user access rights. At this time, write access in the API is available only for adding data to existing entities (events, contacts, resources,...).
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation Users can customise additional data fields, event statuses, colours within the calendar, profiles, booking types, resource organization, etc.. .

Users and Groups can be assigned profiles that allow them to see, view or edit data down to a per field level.

Customisation can be performed by users, with some basic training, allowing for a full customised solution to be delivered.

Scaling

Scaling
Independence of resources Each client runs on their own application layer, along with own database, resulting in service levels remaining independent of other clients.

Analytics

Analytics
Service usage metrics Yes
Metrics types We provide metrics, typically each quarter on system usage per client, calls logged, resolved, with SLA performance, system uptime and other salient metrics for that period.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Via PDF reports, CSV downloads or direct links to Excel
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Uptime guarantee of 99,9%
No refunding policy is specified.
Approach to resilience The service is hosted on virtual servers running on a cloud platform with built-in redundancy and automated failover. This platform is hosted in a tier-3++ datacentre with physical access control security. Data storage uses RAID-10 configurations and the network has redundant tier-1 connections. We perform full data backups every 24h and incremental backups every 2h to off-site locations (other datacentres) to prevent data-loss in the case of calamities at the datacentre.
Outage reporting In case of announced service outages, users are notified by messages in the application; generally one week before the service window.

Unintended outages are reported via email. A public dashboard is under construction.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Only users with the administration role have access to the management interface
Access restriction testing frequency Never
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach An internal security policy is outlined, based on standards but not conforming to one at this time.
Information security policies and processes An internal security policy is outlined, based on standards but not conforming to one at this time.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All components are tracked in a source-code management and configuration system. Updates to any of the components (internal or third-party) are subjects to automated and manual testing in development and staging environments before being put into production.
Vulnerability management type Supplier-defined controls
Vulnerability management approach For each layer of our technology stack (OS, http server, application platform, libraries, etc), we observe the releases and patches that are published on a regular basis to assess needs for patches. Critical patches that compromise security of our services are deployed as soon as possible, typically within weeks after patches become available.
Protective monitoring type Undisclosed
Protective monitoring approach System-level logs are gathered and analysed on a by-need basis.
Incident management type Supplier-defined controls
Incident management approach All incidents are handled in a standard workflow. Users can report incidents via the helpdesk (or by telephone for urgent matters outside office hours), but automated logging of incidents in the application is performed as well. Once the urgency of the incident is assessed, a stand-by engineer will examine and resolve the incident in a timely manner according to the importance of the incident. Incident reports are available on-request, or may be publicly posted if needed.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £250 to £900 per licence per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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