MDS Technologies Limited

Assured Managed Cloud

Our team of experienced engineers and architects will help you select the right components, design appropriate cloud solutions and then provide the level of operational support that you need. Our ITIL aligned 24x7 Support offers a single point of contact for all of our managed services.

Features

  • 24/7 ITIL aligned Support coverage
  • Support provided for OFFICIAL and OFFICIAL-SENSITIVE data and above
  • A service tailored to the level of support you require
  • Assured design, delivery and support services
  • Automated build and monitoring
  • Single point of contact for all service issues and queries
  • Green supplier: ISO14001, carbon neutral cloud, highly efficient data centres
  • 1 month contract – no long termination periods
  • PSN Connected toolset

Benefits

  • Rapidly configure new Cloud resources
  • low-cost, fully managed ITIL Service Management platform
  • Transition support from legacy systems to the Cloud
  • UK Sovereign company delivered from secure UK data centres
  • Security Cleared staff, ISO9001, ISO27001 and Cyber Essentials Plus certified
  • Agile scaling of Cloud resources to mirror variations in demand
  • Effective cost containment of Cloud resources

Pricing

£49 to £147 a server a month

Service documents

Framework

G-Cloud 12

Service ID

1 7 0 7 8 5 1 7 0 4 1 6 3 0 5

Contact

MDS Technologies Limited Ben Grantham
Telephone: 01225 816280
Email: sales@mds.gb.net

Planning

Planning service
Yes
How the planning service works
MDS underpins its project implementation using PRINCE 2 methodology to deliver quality projects on time and within budget. We use qualified Implementation and Project Managers who focus on delivering customer requirements flexibly and efficiently.

Our Project Management process is composed of six phases: Initiate, Start, Design, Implement, Handover and Close. Each of those are controlled by key gateways reviewed by the Project Board on a monthly basis.

During the Start and Design phases our Project Manager will write the project initiation document and the communication management strategy identifying the project’s key stakeholders.

Once the project moves to the Implementation phase, project meetings with the identified stakeholders will be held on a weekly basis and supported by the project summary report, providing progress updates and identifying key risks and issues.

Finally, as we reach the handover and closure phases, the Project Manager will ensure that transition into support is achieved successfully and that the project closure report is shared with all key stakeholders.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Cloud Infrastructure
  • Cloud Storage
  • Private Cloud
  • Application Delivery as a Service
  • Disaster Recovery as a Service
  • Protective Monitoring as a Service
  • Disaster Recovery and Business Continuity
  • Workload Migration

Training

Training service provided
Yes
How the training service works
We can provide training on site or within our offices to help customers make better use of the Cloud services that we offer.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our deployment service aims to configure a customer’s cloud servers in a rapid and repeatable manner. Our project implementation Architects have created a provisioning solution offering a customer facing tool and back end scripting engine to interface with the cloud provider’s Application Program Interface (API). Working with our Architects if required, or independently, customers translate their infrastructure design into our build tool. This tool provides a repository for all of the configuration details necessary to build the server, including core and server networking, firewalling, server sizing and account security. Once complete this tool becomes the input to our provisioning engine which connects to the cloud provider’s API in order to build and configure your cloud environment.

Some customers are transferring their services from legacy data centres into the cloud. These transitions need a greater level of planning than our automated deployment scripts provide as the VMs typically need to be transferred in full, along with their data and network configuration. We can provide a mixed deployment service for these opportunities, using our deployment tools where possible to reduce cost and time, coupled with a manual deployment as appropriate. This type of transition also integrates well into our Workload Migration service.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Cloud Infrastructure
  • Cloud Storage
  • Private Cloud
  • Disaster Recovery as a Service
  • Application Delivery as a Service
  • Protective Monitoring as a Service
  • Disaster Recovery and Business Continuity
  • Workload Migration

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
As part of our onboarding process our Customer Services team will undertake a quality and security assurance process for every project. This helps to give customers, and ourselves, confidence that your business outcomes are being delivered. This is part of our Operational Acceptance Into Service process - a formal acceptance procedure between our implementation team, support team and customer.

Security testing

Security services
Yes
Security services type
  • Security risk management
  • Cyber security consultancy
  • Security incident management

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our ITIL based support services are available to you by telephone, email or through our self-service customer portal. We offer all of the core ITIL services, including Incident, Problem, Change and Release Management. We can manage your environment infrastructure, middleware, applications and any supporting infrastructure. We will provide you with a monthly service report which includes details of the service levels that have been recorded for your environment.

Our Customer Service team is available on a 24/7 basis through our single point of contact Service Desk. This is also your point of contact for any services that we offer through a partner, ensuring that you only have one contact point across your full service.

We provide our management services into any Cloud platform that we are given access to support. We can provide Cloud services from UKCloud, Azure, AWS or you can provide your own. We can even manage your local services, perhaps as part of a wider hybrid cloud solution whilst you migrate away from your data centre to a cloud provider.

Service scope

Service constraints
MDS provides a centrally managed service for your Cloud environment. Attendance at your office for service meetings, workshops and to help resolve technical faults may be chargeable.
Customers are responsible for applying for, and maintaining, any Code of Connection standards or similar assurance activities.
MDS requires full management access to any Cloud Hosting or Cloud Software being managed.
Customers will require an appropriate network connection, and are responsible for data security across this connection.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support Levels are based on the priority assigned to the incident:
P1 - 15 minute response, 4 working hour resolution (6 hours if logged outside of working hours)
P2 - 15 minute response, 6 working hour resolution
P3 - 30 minute response, 3 working day resolution
P4 - 60 minute response, 7 working day resolution
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
MDS Support is based on the priority assigned to the incident:
P1 - 15 minute response, 4 working hour resolution (6 hours if logged outside of working hours)
P2 - 15 minute response, 6 working hour resolution
P3 - 30 minute response, 3 working day resolution
P4 - 60 minute response, 7 working day resolution

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£49 to £147 a server a month
Discount for educational organisations
No

Service documents