Bridgeway Security Solutions

Dropbox Business: Security administration of file sharing, synchronisation and collaboration

Bridgeway delivers Dropbox Business with powerful administration tools and services for the popular secure file sharing, file syncing and file collaboration platform. Dropbox Business gives administrators the visibility and controls necessary to keep your information secure, and Bridgeway delivers the training, consultancy and support services to ensure on-going project success.

Features

  • Market leadership as trusted secure file sharing and collaboration solution
  • Protect important information with unlimited data restoration and version history
  • Administrator console allows for centralised team management of Dropbox users
  • Export Dropbox user activity logs for comprehensive data auditing
  • Integrate AD/LDAP for easier provisioning and Single Sign-On (SSO)
  • Wipe business data remotely when employees leave or lose devices
  • Implement internal and external data sharing policies
  • Determine file view and edit permissions within collaboration folders
  • Determine internal and external user access (including duration) to content
  • Migrate from untrusted consumer Dropbox to managed Dropbox Business accounts

Benefits

  • Collaborate with 600M+ users worldwide without needing to set-up accounts
  • Rollback to previous versions after accidental or intentional data loss
  • Set consistent organisation data management policies across user teams
  • Integrate Dropbox into existing GPG-13 SIEM solutions for protective monitoring
  • UK-based 24x7 customer support, consultancy and training services via Bridgeway
  • Remain demonstrably compliant by deleting data before potential compromise
  • Address users' intentional and accidental file over-sharing to remain compliant
  • Manage user and team file sharing and collaboration policies centrally
  • Bridge Train end-user and administrator training services maximise investment value
  • Seamlessly upgrade existing Dropbox accounts to fully-managed Dropbox Business accounts

Pricing

£120 per user per year

Service documents

G-Cloud 11

169512502793011

Bridgeway Security Solutions

Jason Holloway

01223 979 090

g-cloud@bridgeway.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Dropbox boasts over 300,000 API-integrated solutions that co-exist with or augment the Dropbox service, ranging from data discovery to data migration, and include plug-ins for wide-ranging technology integrations.
Cloud deployment model Public cloud
Service constraints System requirements include internet connection, a modern device OS (Windows, macOS, Linux, iOS, Android all supported) and optionally, a web browser.
EU data jurisdiction available on request. Contact us for details.
System requirements
  • Desktop app: Microsoft Windows 7, 8.x, or 10 (mobile too)
  • Desktop: Apple OS X 10.9 to macOS High Sierra 10.13
  • Desktop: Linux Ubuntu 10.04+, Fedora 19+
  • Mobile: Apple iOS 9 or later
  • Mobile: Android 4.1 and up
  • Mobile: Windows Phone 8.0+, Windows 8.1 or Windows RT
  • Latest two versions of: Chrome, Firefox, Edge, IE11 and Safari
  • Full list here: https://www.dropbox.com/help/desktop-web/system-requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Tickets are assigned a priority level, which may be altered during the lifecycle of the ticket, but always based on agreement between the customer and our support team. A P1 (mission critical) priority level has a 1 hour first response time. A P5 (information) priority level, has a first response time of 48 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Bridgeway support (Bridge Support) services are flexible: we can augment your existing support arrangements, or provide a complete outsourced support function. Standard support is available during UK office hours and can be extended to include full 24x7 and/or onsite consultancy visits.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-site and/or remote Dropbox Business training is available, specifically aimed at either administrators, helpdesk engineers and/or end-users.

Bridgeway also provides installation and configuration consultancy services, as well as end-to-end project management to ensure overall project success.

Documentation services, whether from high-level design (HLD) to low-level design (LLD), as well as project management and end-user training material can also be provided, subject to scope and cost.

Initial set-up can be achieved in minutes for small deployments.
Service documentation Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction Uses have the choice to renew their service at contract end. Users choosing not to renew their service may simply download a copy of their data before termination. A more complete data extraction service is also available, at cost, to meet with any special requirements that may exist.
End-of-contract process Uses have the choice to renew their service at contract end. Organisations choosing not to renew their service may simply download a user-by-user copy of their data before termination. A more complete data extraction and migration service is also available, at cost, to meet with any special requirements that may exist. We recommend discussing your requirements with Bridgeway's technical team to find the most appropriate solution for your needs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Optional integration with existing Enterprise Mobility Management (EMM) solution. Automatic file synchronisation not usually provided for mobile devices, instead files are downloaded/stored on demand.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing JAWS interacting with Dropbox.
API Yes
What users can and can't do using the API API provides programmatic access to authentication, file management and user management.
APIs are extensively listed and documented at https://www.dropbox.com/developers and example code is provides for most common programming languages, including HTTP, .NET, Java, JS, Python, Switch, Objective-C, Go, Ruby and more.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The Dropbox platform can be customised to meet customer's preferred file and folder structures, user rights assigned by groups, authentication integrated into existing directory services (e.g. AD, LDAP) and Single Sign-On (SSO) solutions.

Bridgeway's consultancy and training services are highly customisable according to a jointly-agreed statement of work and corresponding success criteria.

Scaling

Scaling
Independence of resources Dropbox is used by over half-a-billion active users worldwide (i.e. 500+ million global users).
Scalability of service is designed in, and the service has over 99.99% availability.

Analytics

Analytics
Service usage metrics Yes
Metrics types User and file access reports are available to administrators to ensure proper usage of the solution.
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Dropbox

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Dropbox’s key management infrastructure is designed with operational, technical and procedural security controls with very limited direct access to keys. Encryption key generation, exchange and storage is distributed for decentralised processing.
Dropbox files and Paper docs at rest are encrypted using 256-bit Advanced Encryption Standard (AES). To protect data in transit between Dropbox apps (currently desktop, mobile, API or web) and servers, Dropbox uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) for data transfer, creating a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Dropbox allows users to download their files directly to their device through either the native app, a web browser session or via API calls.
Data export formats Other
Other data export formats Original file source type
Data import formats Other
Other data import formats Any file type

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network Dropbox corporate and production systems are housed at third-party subservice organisation data centres and managed service providers. These third-party service providers are responsible for the physical, environmental and operational security controls at the boundaries of Dropbox infrastructure. Dropbox is responsible for the logical, network and application security of their infrastructure housed in third-party data centres.

Availability and resilience

Availability and resilience
Guaranteed availability Guaranteed availability 99.99% for both Dropbox Business service and Bridgeway support (Bridge Support). Service part-refund for non-performance.
Approach to resilience Available on request.
Outage reporting A full incident history and operational status dashboard are available at this web address: https://status.dropbox.com/

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication SAML and OAuth support, as well as 2FA for user and administrator authentication. Dropbox also uses certificate pinning on desktop and mobile clients. Certificate pinning is an extra check to make sure that the service is really what it claims to be, and not an impostor.
Access restrictions in management interfaces and support channels Access restricted by Role Based Access Control (RBAC). We recommend administrator portal access is via two-factor authentication (2FA).
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EY CertifyPoint
ISO/IEC 27001 accreditation date 23/10/14 first certified, latest re-issue on 31/10/17
What the ISO/IEC 27001 doesn’t cover The scope of this ISO/IEC 27001:2013 certification is bounded by specified services of Dropbox for Business and specified facilities. The ISMS is centrally managed out of Dropbox, Inc. headquarters in San Francisco, California, United States of America.
The in-scope applications, systems, people, and processes are globally implemented and operated by teams out of an explicit set of facilities in San Francisco, California; Austin, Texas; New York, New York; and Seattle, Washington, in the USA, as well as Dublin, Ireland; Sydney, Australia; and Tel Aviv, Israel.
When used with a registered Dropbox Business, Enterprise, or Education account, the scope includes:
• The Dropbox software client on desktop/laptop devices
• Dropbox app on mobile devices
• Dropbox web and mobile web sites
• Dropbox application programming interfaces (APIs) provided by
Dropbox, as invoked by a Dropbox user to perform operations on data within that user’s account through a third party application
The scope is restricted as defined in the Dropbox Trust Program Policy, version 3.1.1, reviewed and approved by the Dropbox Security Management Team on June 27, 2016.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 2/11/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Dropbox Paper, Bridgeway services
PCI certification Yes
Who accredited the PCI DSS certification EY CertifyPoint
PCI DSS accreditation date 23/10/14 first certified, re-issue on 31/10/17
What the PCI DSS doesn’t cover Dropbox is a Payment Card Industry Data Security Standard (PCI DSS) compliant merchant. However, Dropbox Business, Enterprise, Education, and Dropbox Paper are not meant to process or store credit card transactions. The PCI Attestation of Compliance (AoC) for their merchant status is available upon request through the sales team or account management team.
Other security certifications Yes
Any other security certifications Many, including all these listed here: https://www.dropbox.com/en/help/238

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards Bridgeway are Cyber Security Essentials accredited. Dropbox has CSA CCM v3.0 and ISO/IEC 27001 accreditations too.
Full list available here: https://www.dropbox.com/en/help/238
Information security policies and processes Full list of these can be found online here: https://www.dropbox.com/en/help/238

Contact details and reporting structure available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Security and risk teams assess potential impact before implementation. Peer and security team code review, automated testing and audited code tracking allow for the services to be tracked throughout their lifetime.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Available on request (Dropbox supplied)
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Available on request (Dropbox supplied)
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Available on request (Dropbox supplied)

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £120 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full functionality, but available only for a limited trial time period and for a maximum agreed number of users.
Link to free trial https://www.bridgeway.co.uk/dropboxbusiness-trial

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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