Energy Elephant Ltd

Automated Energy Data Management & Analysis

Import all Energy data, and analyze immediately. [PDF, Excel, CSV]
Automated bill validation.
Include building & weather metrics to detect problems.

Access all you energy data, at any level from an overall view of 5000 buildings to drilling down to a single meter.

Features

  • Fast overview of all Energy Data
  • Import Data easily, both new & historical data
  • Incorporate other data sources to provide context
  • Describe Buildings & identify under/over performing assets
  • Real Time Bill Validation (1 invoice/second).
  • Combine all existing data streams, meters, bills, IoT sensors
  • Intuitive Cost, Consumption & Carbon focused analysis
  • Capacity/pricing analysis to identify savings.
  • Fine Grained User Permissions
  • Full Activity Audit Logs

Benefits

  • Save time when reviewing bills.
  • Identify inaccuracies immediately
  • Remove confusion with stale/duplicate bills
  • Automate data processing
  • Easily review impact of efficiency projects
  • Identify meters without recent readings - multiple years of estimates
  • Identify penalties
  • Analyze interval data, easily monitor baseload
  • Share data across the organization, improve energy awareness
  • Easily export data to perform custom analysis

Pricing

£300 to £1000 per instance per year

Service documents

G-Cloud 10

168478978476690

Energy Elephant Ltd

Eoin ó Fearghail

+353894611611

info@energyelephant.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No known constraints.
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Normally within 1 business day.

Coverage from 9am GMT(UK) -> 5pm PST(USA) Monday -> Friday
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Free email/phone support available to all users.
On site support available at extra cost(pricing varies).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our main design goal is to automate energy data analysis, so the learning curve is intentionally as small as possible to get started.
-1) Upload Energy Bills
-2)Review Analysis

We also provide users with documentation on the features available.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data is available as CSV downloads.

Furthermore as part of our GDPR compliance all data
added to the platform can be downloaded in a bundle,
or as individual files.
End-of-contract process The service is billed monthly or annually. Where a contract ends, all data is maintained, and the user may upgrade to a paying account at any time in the future or delete all data.

The 'basic' version of our service allows for limited free access to data and analysis outside of contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile Views of data are less detailed.
Less interaction is possible with data.
Accessibility standards WCAG 2.0 A
Accessibility testing We periodically work with users of assistive technology to identify issues in our service.
API Yes
What users can and can't do using the API All features are available via our API. Most commonly bill processing is used, to convert from PDF to a more usable format.

We also have an API for capturing meter reading photos, that is used by our Smartphone but available to others.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Mostly customization focuses on user layout and preferences.
For example showing data including tax, or showing monthly Vs daily totals

Scaling

Scaling
Independence of resources Service can scale as required. Extensive caching ensures most usage
does not place any load on our systems.

We can also review dedicated infrastructure for key/large users.

Analytics

Analytics
Service usage metrics Yes
Metrics types All user actions are tracked, as well as usage activity data.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can easily download data in CSV format.
Users can download individual files.
users can download all uploaded data as a bundle
Data export formats CSV
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • Excel
  • HTML
  • Images (for meter readings)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% uptime.

Users refunded pro-rata for any outages.
Approach to resilience Available on request
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels All users are setup with specific permissions.
In most cases read only access is sufficient.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security of user data is a big part of our operation.

We endeavor first of all to avoid storing unnecessary data in the first place. In most, if not all cases we do not need to store PII so we do not.

All internal & external processes of our service are routinely assessed for issues.

All software updates all reviewed and applied promptly.

A security overview is available on request.
Information security policies and processes All data supplied by users is considered confidential.

No access to user data is provided to third parties or non full time staff.
In general staff will only access user data when authorized by users to do so.

All data access is tracked, and shown to users.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All software changes are tracked.

Any security issues related to 3rd party software are addressed as soon as practical.
Vulnerability management type Undisclosed
Vulnerability management approach Regular software patching is applied monthly.
Any critical issues in deployed code are patched as soon
as practical.
Where there is a conflict between security and availability, we will chose the more secure approach.
All CVEs for packages are tracked via email alerts.
Protective monitoring type Undisclosed
Protective monitoring approach More details in our security statement
Incident management type Undisclosed
Incident management approach We encourage users to report any potential issues.

Each incident is fully reviewed, and a full report issued to all
affected users.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £300 to £1000 per instance per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Users may receive a free fully featured 30 day trial.

The basic platform is available to all users for free.
Link to free trial https://energyelephant.com

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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