ADL Smartcare Limited

Clinic - Expert Assessment Apps

Clinic Expert Assessment Apps provide scalable, cost-effective means of assessing members of the public's needs and issuing appropriate solutions using a consistent professional approach. Staff can perform facilitated assessments in an office-type environment with secure access to reporting, detailed analysis/understanding of suitability of equipment and services matched is possible.

Features

  • Detailed Management reports, can be segmented by locality/advisor
  • Integrates with existing services
  • Minimal local IT implementation requirements
  • Supports demand management
  • Empowers staff across health and social care
  • Analysis of suitability of equipment/services matched
  • Includes appointment administration tools
  • Managers/duty team can monitor/review all assessments

Benefits

  • Effectively meets varying levels of demand on services
  • Provides consistent assessments regardless of staff background
  • Best practice advice within locally approved constraints
  • Easy to use for staff with client-specific outcomes
  • Configurable to meet local requirements
  • Detailed product/service specifications embedded - supporting staff judgement
  • Full record of assessment details maintained and accessible
  • Risk-managed based on many years of embedded professionals’ judgement
  • Optimises time spent in assessments by scarce professional resources
  • Helps individuals/public services minimise long-term care costs

Pricing

£10000 to £21000 per licence per year

  • Minimum contract period: Year
  • Excluding VAT

Service documents

G-Cloud 8

167050582401446

ADL Smartcare Limited

Stephen Miller

0114 2866222

gcloud@adlsmartcare.com

Support

Support
Support service type
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers No
Support availability Support can be requested 24 hours a day, 7 days a week on line. Telephone is available 0900 and 1700.
Standard support response times Incident Response Times can be seen in the Service Definition and range from 1 hour to 10 working days.
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported No
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported No
Service provisioning time 4 weeks - 16 weeks
Service deprovisioning time Minimum 4 weeks

Open source

Open source
Open-source software used and supported Yes

Code libraries

Code libraries
Languages your code libraries are written in Please contact us for further information

API access

API access
API access available and supported No

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to Internet

Access

Access
Supported web browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Vendor certification(s) Implementing ISO27001

Identity standards

Identity standards
Identity standards your service uses N/A

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier TIA-942 Tier 3
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Contractual commitment
Datacentre protection Yes, assured by Contractual commitment
Data-at-rest protection
Secure data deletion CESG or CPNI-approved erasure process, assured by Independent validation of assertion
Service availability 99.89%, assured by Contractual commitment

Separation between consumers

Separation between consumers
Cloud deployment model Private cloud, assured by Contractual commitment
Type of consumer Only government consumers, assured by Contractual commitment
Services separation Yes, assured by Service provider assertion
Services management separation Yes, assured by Service provider assertion

Governance

Governance
Governance framework Yes, assured by Service provider assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Service provider assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Service provider assertion
Vulnerability monitoring Yes, assured by Service provider assertion
Vulnerability mitigation prioritisation Yes, assured by Service provider assertion
Vulnerability tracking Yes, assured by Service provider assertion
Vulnerability mitigation timescales Yes, assured by Service provider assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Service provider assertion

Incident management

Incident management
Incident management processes Yes, assured by Service provider assertion
Consumer reporting of security incidents Yes, assured by Service provider assertion
Security incident definition published Yes, assured by Service provider assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Service provider assertion
Secure design, coding, testing and deployment Yes, assured by Service provider assertion
Software configuration management Yes, assured by Service provider assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Service provider assertion
Third-party supplier security requirements Yes, assured by Service provider assertion
Third-party supplier risk assessment Yes, assured by Service provider assertion
Third-party supplier compliance monitoring Yes, assured by Service provider assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Independent validation of assertion
User access control through support channels Yes, assured by Independent validation of assertion

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Service provider assertion
Administrator permissions Yes, assured by Service provider assertion

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available by negotiation, assured by Service provider assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Service provider assertion
Return to top ↑