Pro2col Ltd

Managed File Transfer Audit

Organisations are sharing sensitive data between shared services, partners and/or colleagues. Our experienced, highly certified consultants audit your data transfer infrastructure. They check sensitive data is well protected and flag security or compliance risks. They identify opportunities to maximise value by consolidating with Managed File Transfer, or streamlining through automation.

Features

  • Identify all file transfer systems, add-on modules and functionality.
  • Review licences, versions, support and configuration for each.
  • Review modules or additional functionality not being utilised.
  • Review data classification and identify high risk data (sensitive, personal).
  • Identify current security controls, risks and remedial actions.
  • Identify opportunities to consolidate systems, saving money and reducing risk.
  • Review file transfer auditing / logging processes.
  • Identify risks and recommend remedial actions.
  • Review transfer volumes, load, logs of failed transactions and more.
  • Detailed report with recommendations for improvement.

Benefits

  • Capitalise on our unrivalled MFT expertise, relied on since 2004.
  • Save money by consolidating infrastructure and streamlining automated process.
  • Improve security controls surrounding sensitive or personal data.
  • Enhance visibility of data transfers, supporting SLA management and compliance.
  • Eliminate risk of outdated, unsupported software.
  • Free up IT's time to add value in other areas.
  • Work with one consultant within your timescales and time zone.
  • Service delivered by CFTP and vendor-certified experts.
  • UK partner for the leading vendors (Progress, Globalscape, HelpSystems).
  • Pro2col is ISO 27001 and ISO 9001 accredited.

Pricing

£950.00 a unit a day

Service documents

Framework

G-Cloud 12

Service ID

1 6 6 8 4 5 3 6 4 3 7 4 3 1 4

Contact

Pro2col Ltd

G-Cloud Team

​0333 123 1240

gcloud@pro2colgroup.com

Planning

Planning service
Yes
How the planning service works
Pro2col provide complete support planning your secure file transfer and business process automation infrastructure. This includes:
• Scoping your requirements and integrations
• Recommended infrastructure design
• Risk review, including risk identification and management recommendation
• Proof of concept / evaluation licences correctly configured for your organisation
• Clearly defined prerequisites
• Migration (see 'Migration' section)
• Support documentation, including delivery of high level and low level design documentation and test plans.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We provide training on Globalscape EFT Server, Progress MOVEit, HelpSystems GoAnywhere and more. The training portfolio includes: Product essentials, administrator training, automation, security, visibility / auditing / reporting, integrations and more. Alternatively we can tailor sessions to your exact requirements.

Training is delivered across a full or half day, or as a series of shorter, regular sessions. We can deliver these remotely or on-site, dependent on the government's COVID-19 advice at the time.

Practical elements of the training can be delivered on your own infrastructure or we can provide hosted labs in the cloud for you to work on.

Pro2col also own and manage the Certified File Transfer Professional (CFTP); the only-vendor independent file transfer certification. The course content and exam are delivered through an online training platform.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We carry out migrations for users on their existing or new solution.

EXISTING USERS: Migrating from an on-premise to a cloud infrastructure, upgrading the operating system or hardware, moving data centres, or moving to a highly available solution with multiple servers.

NEW USERS: We support customers moving to a new solution from another Managed File Transfer product (eg: IBM Sterling File Gateway or Axway Secure Transport).

Our experts migrate the configuration and data from the source to the target system seamlessly. This includes:
• Maintaining data and configuration
• Addressing any system issues, such as housekeeping, configuration, licensing or other factors
• Reducing downtime for end users from hours to a few minutes
• Carrying out system testing
• Enabling roll back to a previous configuration, if required, to comply with your change management process.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Ongoing quality assurance, performance testing and penetration testing is carried out by the product vendors. We can share details with users.

During implementation, we work to vendor best practice, to ensure the solution is configured correctly. Our experts can also discuss any specific requirements you may have (eg: industry compliance requirements).

Pro2col is ISO 27001 and ISO 9001 accredited.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Pro2col support products across a range of hosting options: We deliver and support vendor SaaS solutions (eg: Globalscape EFT Arcus, Progress MOVEit Cloud and HelpSystems GoAnywhere MFTaaS. Customers opting for a Bring Your Own Licence (BYOL) set up can be supported in their own environment. Alternatively we can host your solution for you in our Azure environment.

Service scope

Service constraints
Service is dependent on your chosen support contract (eg: UK business hours or 24/7). Similarly support within our managed service wrap will depend on the level of managed service you have opted for. Support is delivered remotely. However, on-site professional services can be purchased, dependent on the government's COVID-19 advice at the time. Customers hosting in their own cloud environment will be responsible for the infrastructure.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Pro2col commit to responding within one hour during UK business hours. And within one hour for our 24/7 support contracts which are available on selected products.

Other products are supported out of hours by the vendors.

• Globalscape commit to a two hour response time for production-affecting issues and one business day thereafter.
• Progress commit to 30 minutes on mission critical and one hour on standard support for MOVEit Tranfer and Automation and two hours for MOVEit Cloud.

Please note, it is necessary for users with a BYOL model to have a 24/7 support contract.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide support during UK business hours and 24/7 support contracts are available on selected products. A lead engineer is assigned to any ticket upon submission. Additional support hours hours can be delivered by the vendor at an additional cost.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Globalscape EFT, Progress MOVEit, GoAnywhere MFT and other products.

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Pricing

Price
£950.00 a unit a day
Discount for educational organisations
No

Service documents

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