CDS

Management Information and Business Intelligence Consultancy Services

CDS delivers business intelligence and management reporting M.I.S M.I. MIS MI BI service design and delivery services for central government departments. We provide an end-to-end service including data schema and data warehouse design, ETL, dashboard design, and full business intelligence service implementation

Features

  • We provide end to end services for delivering BI solutions
  • Award-winning design and UX capability
  • Engaging and interactive dashboard design
  • ISO27001 certified for information security
  • Responsive, device-agnostic solutions including mobile
  • Support via ITIL and ISO20000 compliant Service Desk
  • Quick and cost effective deployment
  • Dedicated testing team which is certified to ISO20000 service management

Benefits

  • Designed to empower non-technical users to explore their data
  • Our solutions deliver actionable analytics to drive change
  • Start small and scale up based on effectiveness
  • Secure handling of sensitive or personal data is assured
  • Our solutions can be accessed via browser, tablet and mobile
  • Quickly see return on investment
  • Quickly become experts in your own data

Pricing

£500 to £1400 per person per day

Service documents

G-Cloud 10

166547180794935

CDS

James Davis

0113 399 4076

james.davis@cds.co.uk

Planning

Planning
Planning service Yes
How the planning service works CDS are experienced in delivering hosting and software services to Cabinet Office and other departments of Government. Our approach is a consultative one - engaging with all stakeholders involved.
CDS provides end-to-end services for the delivery of management information and business intelligence solutions for the Cloud, inclusive of requirements definition and analysis, data schema and warehouse design and build, UX design, extraction, transformation and load (ETL) tasks to bring in disparate data sources into a common warehouse, report, dashboard and presentation options, testing, platform design and set up of secure infrastructure.
Planning service works with specific services Yes
Hosting or software services the planning service works with MIS MI BI Reporting Solution

Training

Training
Training service provided Yes
How the training service works CDS is also able to provide bespoke training to help support the deployment. All training is “hands-on”, delivered by one of CDS’ experienced BI experts. Training sessions can be delivered either on-site or at one of CDS’ offices in Leeds, Cheltenham or London.
Professionally written user documentation can be provided at an additional cost which will include step-by-step instructions and screenshots of your delivered system. This provides excellent post-training support and supports knowledge sharing.
Training is tied to specific services Yes
Services the training service works with MI BI Reporting Solutions

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works CDS has significant experience of implementing a range of solutions to develop complex business intelligence solutions that deliver business goals. In particular our experience supports the transition to Cloud based solutions where customers are able to take advantage of an entire BI platform, without any upfront investment or infrastructure required. CDS’ Business Intelligence Solution is provided via our shared secure private cloud on a managed service / SaaS model.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works CDS applies specific quality standards, processes and procedures to assuring the quality of our digital products, and operate established policies and accredited quality systems for the way we work across the organisation. CDS is certified to international standards including BS EN ISO 9001: 2008, BS EN ISO 27001, ISO/IEC 20000-1:2011. CDS apply a rigorous testing as part of our Quality Assurance process (ISO9001) using our dedicated in-house testing team. We employ different forms or levels of testing throughout the development process including static, function, non-function, regression and smoke testing System testing is performed by ISEB qualified test analysts who are trained to plan, execute, and report on application and system code. We develop test scripts that ensure that all key functions are included in the test, incorporating the use cases within the functional specification.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Penetration testing
  • IT Health Checks
  • Risk analysis
  • Other
Certified security testers Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • CDS is certified to ISO27001
  • CDS employes ISEB qualified test analysts.
  • CHECK

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works CDS is one of the few SMEs to operate an accredited ISO20000 Service Management and ITIL Service Desk, covering the entire service management lifecycle including transition, service desk provision, change management and release management. We provide proactive application and hosting monitoring services, so that any issues affecting platform availability are quickly resolved to avoid any loss of service or potential business risk.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Included in the service are standard support from 9 to 5.30 Mon-Fri, extensions up to 24x7 available on request. Standard support response times vary between 15 mins and 1 day, depending upon priority.
For full details of response times, please refer to the service definition document.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Support levels E.g. P1 loss of service – restoration in 2hrs. We provide 5 support levels ranging from business critical to low priority. For more information, please refer to the attached service description.
Access to the service desk is subject to establishing a Support and Maintenance Contract with us. We establish a support contract with a minimum level of provision per month, appropriate to the size and complexity of your project.
CDS' Service Desk operates to ITIL standards and is manned by dedicated team of support technicians with access to experienced developers.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £500 to £1400 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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