ElysianIT Limited

Enterprise Mobility & Security (EMS) – Baselines Implementation and Pilot

Our “EMS –Baselines Implementation and Pilot” delivers you an implementation of core features such as Microsoft Endpoint Manager, Azure AD, Intune and Azure Information protection, At the end of the “build and test” phase, we will support you through a pilot to trial the implementation of a well-constructed, secure architecture.

Features

  • Deployment of an EMS Baseline
  • Assisted pilot of deployment
  • Training and Handover

Benefits

  • Training on the Environment’s Capabilities
  • Assurance the environment is fit for purpose
  • Best practice with real world experience
  • Documentation of Implementation

Pricing

£375 to £800 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@elysianit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 6 4 7 2 4 4 8 3 7 1 5 8 4 2

Contact

ElysianIT Limited Simon Williams
Telephone: 01256 976650
Email: bid.team@elysianit.com

Planning

Planning service
Yes
How the planning service works
At ElysianIT planning is an element of our project methodology is often determined by a client’s current operating model, or our role within an overarching project – we are conversant with many different approaches and have qualified, experience project managers who assist with integrating into your required process. A typical waterfall style delivery to our clients would be phased from "Project Kick-Off" through to "Project Closure" and would include: Discovery Detailed Design Build and Test Pilot Service Introduction Deployment Upon completion, a project would be handed over to support through a formal onboarding mechanism. Each engagement would have dedicated resources available alongside any delivery team. The most typical roles are as follows: Account Manager - Responsible for any commercial and contractual activity as well as client relationships Project Manager - Responsible for planning and co-ordination of any activities, reporting on success, and managing risks, issues and changes. Technical Account Manager - Responsible for the overarching technology architecture, and signing off any technical changes. For more on this please see the overall service definition.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We are not a dedicated training provider, however we do provide focused training on the technology we deliver which typically falls into 2 general categories of End User, or Administrator training. All of our training is quality assured by our qualified Microsoft Trainer and delivery of this training can be one to one, classroom based or via a remote session. We additionally provide training materials such as user guides, configuration documentation, and recordings of training sessions. In addition, our support services wrapping many of our service delivery options include the creation and access to FAQ guides, and support technicians who can answer ad-hoc queries.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We assist buyers in migrating their services to a number of environments be that cloud or a hybrid environment. The Target Service can be an existing environment, or an environment created as a part of our service offerings, or those of another 3rd Party. We have run numerous projects whereby this migration has been an element of an acquisition or divestiture where we have been required to migrate subsets of an environment to a new environment, or incorporate one tenant within another. During our migration, there is often a need to transform the service such as to accommodate new features and functionality.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
As appropriate, we perform QA and performance testing to our services. In a typical deployment, this is taken care of during an initial test phase, and through a pilot phase where user requirements and load tests are performed. The definition as to what tests to perform is created during the initial project kick-off phases.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Our support team all have at least 5 years commercial experience, and we ensure that every member of the team is trained across the broad concepts of Office 365, EMS and Azure and undertake the relevant Microsoft Certifications (MCPs). This ensures we maintain skilled and experienced staff with the necessary qualifications and experience. All of our service deliveries include the option for a support wrapper be that for a short-term bedding in period, or as a longer term assistance to your existing IT team. Our Support desk service is capable of delivering a full managed service which goes as far as to provide support to end users, undertaking scheduled activities, managing your assets, and monitoring your estate. Our support team runs core business hours from 08:30 to 18:00 Monday to Friday, with access to a support portal and call logging 24/7. Out of hours support can be agreed in advance to support activities such as maintenance windows.

Service scope

Service constraints
Our support team runs core business hours from 08:30 to 18:00 Monday to Friday

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA backed response times are 1 hour. Our average response time is < 15 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
A Technical Account manager is dedicated to every customer. We have in place 1st Line to 3rd Line qualified staff which are backed by high level vendor support. Our Support Levels mirror the ITIL priorities and are agreed in line with our clients requirements

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£375 to £800 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@elysianit.com. Tell them what format you need. It will help if you say what assistive technology you use.