Bechtle direct Ltd.

Datastore365 Small Virtual Datacentre

The Cloud2Day Private Cloud is based around VMware’s industry changing vCloud Director Platform. vCloud Director gives you the ability to build your own virtual datacentre using class leading infrastructure of the Cloud2Day VMware hosting platform. Easily deploy the CPU and SAN storage for your applications using a simple web portal.

Features

  • High availability
  • Full administrative access
  • Flexible SAN storage
  • Install any software you want
  • Upload your own VMware images
  • Full network & hardware management
  • Monitoring and server outage notifications
  • SPLA catalogue

Benefits

  • built in VMware high availability
  • full administrative access via your own dedicated vCloud Director login
  • scale up or down as you need

Pricing

£290.73 per unit per month

Service documents

G-Cloud 9

163785537558709

Bechtle direct Ltd.

Ajay Arithoppah

01249 467944

ajay.arithoppah@bechtle.com

Service scope

Service scope
Service constraints All Cloud2Day servers require sufficient internet bandwidth in order to access them.
System requirements No prior system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 Hour Response
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide Telephone support 24 / 7 / 365 Days a year
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-Boarding
Migration of Virtual Servers to a Datastore365 Cloud2Day deployment can range from simple manual migration to a full assessment, plan and execute plan whether as an IaaS or PaaS solution.

Free Setup
The Free Setup included in this service is limited to the creation of the Organisational Virtual Data Centre within vCloud Director and the creation of the virtual machines with base operating systems from pre-defined templates.

Every customer requirement is different requiring differing levels of support for planning and
executing a migration. Some customers require no migration, but where the requirements are
complex Datastore365 offer a complete assessment and migration service. Datastore365 defines a Cloud adoption process to assist organisations who are looking to adopt our Cloud2Day service. We can help define the migration into the service and ensure the service is scoped in accordance to business and technical requirements and objectives. Datastore365 are committed to ensuring that your journey to the cloud is a success and enabling your business to maximise and sustain benefit from your investment.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Off-Boarding
The nature of cloud services allows simple migration between disparate environments and Datastore365 commits to ensuing that this feature is made available to customers with the same support and management available allowing a smooth off-boarding process within the limitations of the contract to assist the customer at exit
End-of-contract process Off-Boarding
The nature of cloud services allows simple migration between disparate environments and Datastore365 commits to ensuing that this feature is made available to customers with the same support and management available allowing a smooth off-boarding process within the limitations of the contract to assist the customer at exit

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can manager all aspects of the virtual machines running in their Virtual Datacentre using Vmware Vcloud Director web interface except allocating additional compute resources. Additional compute resources can only be added by Datastore365
Web interface accessibility standard None or don’t know
How the web interface is accessible We use the standard Vcloud Director interface provided by Vmware.
Web interface accessibility testing No testing done
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Resources are allocated and dedicated to the customer
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Data Store 365 Limited

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Virtual Machines including application data
Backup controls Backup is managed by Datastore365 . 7 Day rolling Veeam backups are included in the price of the virtual machine. Increased retention and alternative backup solutions are available at additional cost.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Datastore365 will use all reasonable efforts to ensure that Service is available for 100% of each calendar month. The Service will be deemed unavailable if it cannot be reached from a functioning Internet Connection. Any instances of unavailability shall have to be ratified by the Datastore365 monitoring system.

The Datastore365 Service shall not be deemed unavailable (without limitation) in the event of any of the following service constraints:-

Change Management.

Planned maintenance.

Patch Management.

Service Functionality and Features
Approach to resilience Available Upon Request
Outage reporting Email Alerts and Internal Use Dashboard

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 07/03/2017
What the ISO/IEC 27001 doesn’t cover All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Logical separation of data and services is managed by Vmware Vcloud Director which is designed to provide customer separation using methods such as VCDNI or VXLAN network isolation.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £290.73 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full featured service trial are available free of charge for a period of 30 days. Compute resource limitations may apply.
Link to free trial http://www.datastore365.co.uk/30-day-free-trial

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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