MakeReal

Immersive Technologies Studio: Augmented Reality, Virtual Reality and Mobile Apps Training Solutions

Make Real are immersive technology specialists, providing role-based training & professional development experiences. Through real-life simulations, Serious Games, VR, AR and Mobile Apps, we create immersive learning content experiences. All our experiences are underpinned by human-centred design, helping organisations develop and enhance workforce capabilities through positive change.

Features

  • Immersive learning: approachable and accessible learning experiences to industry standards
  • Simulated environments: for hard skills and soft skills training
  • Full development lifecycle: from inception, delivery to deployment & maintenance
  • Business solutions and learning objectives driven; not by technology stacks
  • Industry experienced in-house learning design team collaborates with you
  • Comprehensive usage of data and real-time analytics
  • Staff engagement through interactive learning solutions
  • Customisable training: healthcare training, education, infrastructure
  • Hardware partnerships enable ease of access & optimised device deployment
  • Robust xR deployment processes enable organisational champions and trainer confidence

Benefits

  • Improve training quality: employee training in controlled, safe virtual environments
  • Increases knowledge retention, ensuring employee behaviourial change
  • Repeatable training reduces cost and grows employee training at scale
  • Serious gamified training increases engagement and replayability
  • Make Real create immersive learning solutions that enhance productivity
  • Software that analyses learner behaviour in virtual and augmented reality
  • Increase user engagement and improve effectiveness of staff
  • Communicate complex organisational problems in simple immersive visuals
  • Easy to update for future-proof training
  • Remote support and on-site support for delivered experiences

Pricing

£325 to £1,300 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@makereal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 6 0 1 5 0 1 9 1 1 7 4 6 4 4

Contact

MakeReal Ben Dykes
Telephone: 0845 0178 777
Email: info@makereal.co.uk

Planning

Planning service
Yes
How the planning service works
Make Real work closely with clients to determine their training needs and outcomes, specific business objectives and delivery pain-points, before deciding on what technology or experience would be best suited to their organisation. We first look to identify the key audience and how the client is intending to deploy the experience, including intended scale, infrastructure and end-user audiences. We review what training methods are currently used and what behavioural change the clients are looking to achieve to determine where immersive learning experiences can enhance and further engage learners through complementary and blended approaches. We hold meetings and/or workshops to define the learning objectives, understand our learners’ needs and define how we will be measuring the success of the training experience in the future. We also hold regular review meetings at agreed deliverable milestones, to discuss development progress with our clients. We develop via Agile methodology to create small, iterative, measurable deliverables that incorporate flexibility. Where possible we will ask our learning designers to attend existing training courses and sessions in order to fully grasp and understand existing training content, highlighting barriers and pain-points whilst gathering deep understanding of the subject matter at hand.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Virtual Reality Application Design, Development and Deployment
  • Augmented Reality Application Design, Development and Deployment
  • Mixed Reality Application Design, Development and Deployment
  • Mobile Application Design, Development and Deployment
  • Serious Game Application Design, Development and Deployment
  • Desktop Application Design, Development and Deployment
  • Physical Installation Design, Development and Deployment
  • Custom Electronics Design, Development and Deployment
  • Technology Discovery and Consultancy Workshops
  • Immersive Learning Design Workshops

Training

Training service provided
Yes
How the training service works
Make Real provide comprehensive and end user training around immersive technologies as part of our implementation and ongoing support. When deploying VR/AR, especially when the audience is not used to immersive technology, it is vital that facilitators are confident and well versed in how to deliver a successful session, how to mitigate potential problems and how to handle a resistant user.
Make Real will offer facilitation guidance and recommendations on how best to deploy our experiences. Our proven record for creating and deploying immersive experiences means we are well placed to provide guidance and recommendations on how best to deploy the experience.
We can support clients in the following ways: Before launch, we will provide ‘train the facilitator’ training, including technical troubleshooting tips and VR/AR etiquette training; Make Real will provide a facilitators guide with advice on how to deliver the experience; Make Real will provide telephone and on-site support or event staff if required; We can help with advice around how to cast the VR view to a TV or projector
Training is tied to specific services
Yes
Services the training service works with
  • Virtual Reality
  • Augmented Reality
  • Mobile Apps
  • Desktop apps

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Make Real can work with clients to set up their first virtual reality (VR) and augmented reality (AR) service, recognising this may be a new area for some public bodies. We will be able to advise and guide around infrastructure requirements and assess current capabilities.
Where existing VR and AR applications exist, Make Real’s cloud migration framework can facilitate the speedy and low-impact migration of these applications to cloud hosting platforms. Make Real can assist with migration to upgraded infrastructure, carrying out needs assessments and viability studies as required.
Cloud Migrations will be tailored individually as per the context of the migration and the needs of the client and stakeholders.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Virtual Reality
  • Augmented Reality
  • Mobile Apps
  • Desktop apps
  • E-learning

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Make Real tests all immersive software as part of the service design and implementation process thoroughly and with a number of aims. These fall into three main categories:

Developer Testing – this covers in-development testing, whereby our developers write tests for the code and they are creating so that the subsequent revisions can be confidently merged into existing code without breaking key functionality.

Functional testing – this activity costs of running through all known functions and interactions and testing that they work as designed with no bugs. We may use an independent company to test our work if we feel that this is the most prudent approach.

User and product testing – this vital form of testing involves users undergoing a contextual enquiry, eg observing users experiencing the application and recording responses and interactions to ensure they are in with the desire behaviours.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
Make Real works very closely with clients before, during and after the project delivery. Our ethos is to help businesses solve their problems by leveraging immersive technology, whilst our aim is to foster trusting and long-term relationships with all our clients. Make Real will assign a dedicated account manager, who will work closely with the client to develop new partnership opportunities and solutions. The dedicated manager will also be the first point of contact for questions and concerns. Our account manager will develop a clear strategic plan for the client, hold regular meetings and follow ups and closely monitor their performance.

Service scope

Service constraints
Make Real does not provide out of hours support.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 working hours, Mon to Fri 09:00 to 17:30 excl. Bank Holidays
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Make Real’s support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as part of our delivery, support and quality assurance processes. We have an SLA agreement which provides response levels based on the severity of support issues, which normally have 3 Severity Levels (from Critical to Low), where we define our estimated Response, Fix and Deployment time. The speed of response will depend on how the services are being provided. As the time required to fix bugs and other critical issues can never be completely known, response times are absolute, whilst fix times are targets that will be measured against actual performance at the end of term review.
Please note that where required Make Real can create a bespoke service level agreement for each client. We will agree with you how support should be provided to meet your organisation’s needs and the needs of service delivery.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£325 to £1,300 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@makereal.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.