Simple for AWS
Simple for AWS combines four core elements to ensure successful adoption of Amazon Web Services.
Through one combined offering, customers can license AWS on a pay-as-you-go basis, ensure proper implementation, monitor usage, and leverage SoftwareONE Cloud Support. This is your one-stop-shop to plan, prioritise, and leverage the power of AWS.
Features
- Pay as your consumed AWS Services
- AWS services team capture business and IT priorities
- Zero-commitment licensing model.
- Cloud Support team provide ongoing support for AWSenvironment
- Monitor and Manage AWS Spend with robust usage analytics
Benefits
- Fastest time-to-value to realize full benefits of AWS
- Dedicated response SLAs
- Forecast, and allocate AWS spend by business unit
- Develop the Business Case and approach shift to the cloud
- Provision and connect to the AWS Environment
- On-board and develop Cloud support capabilities
Pricing
£5.71 a virtual machine a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
1 5 8 4 9 4 5 7 4 4 9 4 3 3 8
Contact
SoftwareONE
Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com
Service scope
- Service constraints
- See https://docs.aws.amazon.com/ to determine applicable constraints based on buyers requirements.
- System requirements
- See https://docs.aws.amazon.com/
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- See Service Definition and See https://aws.amazon.com/premiumsupport/plans/
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- N/A
- Web chat accessibility testing
- N/A
- Onsite support
- Yes, at extra cost
- Support levels
- See https://aws.amazon.com/premiumsupport/plans/
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- See https://docs.aws.amazon.com/ plus comprehensive online documentation for various solutions available across the platform.
- Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the AWS Import/Export services.
- End-of-contract process
-
Please see https://docs.aws.amazon.com/whitepapers/latest/aws-overview/security-and-compliance.html and https://aws.amazon.com/security/.
In our Online Services Terms, AWS contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control. If you terminate a cloud subscription or it expires (except for free trials), Amazon will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription.
During this period, Amazon provides multiple notices, so you will be amply forewarned of the upcoming deletion of data. After this 90-day retention period, Amazon will disable the account and delete the customer data, including any cached or backup copies.
For in-scope services, that deletion will occur within 90 days after the end of the retention period. (In-scope services are defined in the Data Processing Terms section of our Online Services Terms.)
Using the service
- Web browser interface
- Yes
- Using the web interface
- Manage and deploy services via the AWS Console. See https://aws.amazon.com/console/
- Web interface accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web interface accessibility testing
- N/a
- API
- Yes
- What users can and can't do using the API
-
Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale.
Users are able to utilise the AWS API Management service to create their own API's for the solutions they deploy on to the platform. Additionally we have the AWS Service Management API which provides programmatic access to much of the functionality available through the Management Portal.
Available here https://aws.amazon.com/api-gateway/ - API automation tools
-
- Ansible
- Chef
- SaltStack
- Terraform
- Puppet
- API documentation
- Yes
- API documentation formats
- HTML
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- MacOS
- Other
- Using the command line interface
-
The AWS Command Line Interface (CLI) is a unified tool to manage your AWS services.
See https://aws.amazon.com/cli/
Scaling
- Scaling available
- Yes
- Scaling type
-
- Automatic
- Manual
- Independence of resources
- AWS represents a hyper-scale public cloud service.
- Usage notifications
- Yes
- Usage reporting
-
- API
- SMS
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Reporting types
-
- API access
- Real-time dashboards
- Reports on request
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Amazon
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Other
- Other data at rest protection approach
-
For Other data at rest protection approach - see https://aws.amazon.com/blogs/security/tag/data-at-rest/
https://d1.awsstatic.com/whitepapers/amazon-efs-encrypted-filesystems.pdf
https://docs.aws.amazon.com/AmazonS3/latest/dev/s3-dg.pdf#UsingEncryption - Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
- Under User Control
- Backup controls
- Under user control
- Datacentre setup
- Multiple datacentres with disaster recovery
- Scheduling backups
- Users schedule backups through a web interface
- Backup recovery
- Users can recover backups themselves, for example through a web interface
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- https://aws.amazon.com/service-terms/
- Approach to resilience
- https://aws.amazon.com/compliance/data-center/controls/
- Outage reporting
- Please see https://status.aws.amazon.com/
Identity and authentication
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google apps)
- Username or password
- Access restrictions in management interfaces and support channels
-
https://aws.amazon.com/directoryservice/
AWS Directory Service for Microsoft Active Directory, also known as AWS Managed Microsoft AD, enables your directory-aware workloads and AWS resources to use managed Active Directory in the AWS Cloud. - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Username or password
- Devices users manage the service through
- Dedicated device on a segregated network (providers own provision)
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- EY CertifyPoint
- ISO/IEC 27001 accreditation date
- 11/11/2016
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- 11/11/2016
- CSA STAR certification level
- Level 2: CSA STAR Attestation
- What the CSA STAR doesn’t cover
- None
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Coalfire Systems Inc
- PCI DSS accreditation date
- 11/07/2016
- What the PCI DSS doesn’t cover
- None
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 27017
- Cyber Essentials Plus
- ISO 27018
- SOC 1, SOC 2, SOC 3
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Other
- Other security governance standards
- FACT, NHS IG Toolkit, FedRamp, NIST 800-171, EU Model Clauses, Cyber Essentials Plus
- Information security policies and processes
-
Please see https://docs.aws.amazon.com/whitepapers/latest/aws-overview/security-and-compliance.html
https://aws.amazon.com/security/
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
AWS performs configuration and change management according to recognised international standards.
Further details can be found on the AWS website here: https://aws.amazon.com - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- AWS performs detailed vulnerability management, more details of which can be found here: https://aws.amazon.com
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- More details of the protective monitoring processes in place at AWS can be found here: https://aws.amazon.com
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- More details of the information management processes in place at AWS can be found here: https://aws.amazon.com
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- Yes
- Who implements virtualisation
- Third-party
- Third-party virtualisation provider
- Microsoft
- How shared infrastructure is kept separate
- https://docs.aws.amazon.com/whitepapers/latest/aws-overview/security-and-compliance.html
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- See https://aws.amazon.com/about-aws/sustainability/
Pricing
- Price
- £5.71 a virtual machine a month
- Discount for educational organisations
- Yes
- Free trial available
- No