SoftwareONE

Simple for AWS

Simple for AWS combines four core elements to ensure successful adoption of Amazon Web Services.
Through one combined offering, customers can license AWS on a pay-as-you-go basis, ensure proper implementation, monitor usage, and leverage SoftwareONE Cloud Support. This is your one-stop-shop to plan, prioritise, and leverage the power of AWS.

Features

  • Pay as your consumed AWS Services
  • AWS services team capture business and IT priorities
  • Zero-commitment licensing model.
  • Cloud Support team provide ongoing support for AWSenvironment
  • Monitor and Manage AWS Spend with robust usage analytics

Benefits

  • Fastest time-to-value to realize full benefits of AWS
  • Dedicated response SLAs
  • Forecast, and allocate AWS spend by business unit
  • Develop the Business Case and approach shift to the cloud
  • Provision and connect to the AWS Environment
  • On-board and develop Cloud support capabilities

Pricing

£5.71 a virtual machine a month

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 5 8 4 9 4 5 7 4 4 9 4 3 3 8

Contact

SoftwareONE Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com

Service scope

Service constraints
See https://docs.aws.amazon.com/ to determine applicable constraints based on buyers requirements.
System requirements
See https://docs.aws.amazon.com/

User support

Email or online ticketing support
Email or online ticketing
Support response times
See Service Definition and See https://aws.amazon.com/premiumsupport/plans/
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/A
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
See https://aws.amazon.com/premiumsupport/plans/
Support available to third parties
No

Onboarding and offboarding

Getting started
See https://docs.aws.amazon.com/ plus comprehensive online documentation for various solutions available across the platform.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the AWS Import/Export services.
End-of-contract process
Please see https://docs.aws.amazon.com/whitepapers/latest/aws-overview/security-and-compliance.html and https://aws.amazon.com/security/.
In our Online Services Terms, AWS contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control. If you terminate a cloud subscription or it expires (except for free trials), Amazon will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription.
During this period, Amazon provides multiple notices, so you will be amply forewarned of the upcoming deletion of data. After this 90-day retention period, Amazon will disable the account and delete the customer data, including any cached or backup copies.
For in-scope services, that deletion will occur within 90 days after the end of the retention period. (In-scope services are defined in the Data Processing Terms section of our Online Services Terms.)

Using the service

Web browser interface
Yes
Using the web interface
Manage and deploy services via the AWS Console. See https://aws.amazon.com/console/
Web interface accessibility standard
WCAG 2.1 AA or EN 301 549
Web interface accessibility testing
N/a
API
Yes
What users can and can't do using the API
Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale.
Users are able to utilise the AWS API Management service to create their own API's for the solutions they deploy on to the platform. Additionally we have the AWS Service Management API which provides programmatic access to much of the functionality available through the Management Portal.
Available here https://aws.amazon.com/api-gateway/
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface
The AWS Command Line Interface (CLI) is a unified tool to manage your AWS services.
See https://aws.amazon.com/cli/

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
AWS represents a hyper-scale public cloud service.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Amazon

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
For Other data at rest protection approach - see https://aws.amazon.com/blogs/security/tag/data-at-rest/
https://d1.awsstatic.com/whitepapers/amazon-efs-encrypted-filesystems.pdf
https://docs.aws.amazon.com/AmazonS3/latest/dev/s3-dg.pdf#UsingEncryption
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
Under User Control
Backup controls
Under user control
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
https://aws.amazon.com/service-terms/
Approach to resilience
https://aws.amazon.com/compliance/data-center/controls/
Outage reporting
Please see https://status.aws.amazon.com/

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels
https://aws.amazon.com/directoryservice/
AWS Directory Service for Microsoft Active Directory, also known as AWS Managed Microsoft AD, enables your directory-aware workloads and AWS resources to use managed Active Directory in the AWS Cloud.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Devices users manage the service through
Dedicated device on a segregated network (providers own provision)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY CertifyPoint
ISO/IEC 27001 accreditation date
11/11/2016
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
11/11/2016
CSA STAR certification level
Level 2: CSA STAR Attestation
What the CSA STAR doesn’t cover
None
PCI certification
Yes
Who accredited the PCI DSS certification
Coalfire Systems Inc
PCI DSS accreditation date
11/07/2016
What the PCI DSS doesn’t cover
None
Other security certifications
Yes
Any other security certifications
  • ISO 27017
  • Cyber Essentials Plus
  • ISO 27018
  • SOC 1, SOC 2, SOC 3

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
FACT, NHS IG Toolkit, FedRamp, NIST 800-171, EU Model Clauses, Cyber Essentials Plus
Information security policies and processes
Please see https://docs.aws.amazon.com/whitepapers/latest/aws-overview/security-and-compliance.html
https://aws.amazon.com/security/

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
AWS performs configuration and change management according to recognised international standards.
Further details can be found on the AWS website here: https://aws.amazon.com
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
AWS performs detailed vulnerability management, more details of which can be found here: https://aws.amazon.com
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
More details of the protective monitoring processes in place at AWS can be found here: https://aws.amazon.com
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
More details of the information management processes in place at AWS can be found here: https://aws.amazon.com

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Microsoft
How shared infrastructure is kept separate
https://docs.aws.amazon.com/whitepapers/latest/aws-overview/security-and-compliance.html

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
See https://aws.amazon.com/about-aws/sustainability/

Pricing

Price
£5.71 a virtual machine a month
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.