Sitemorse

THE | INDEX

Independent assessment of the content and digital capability across a chosen list of websites. Benchmark and rankings showing level of digital maturity for the websites.

Quarterly; by site level of priorities, overall summary of across sites 'key actions'.

Features

  • Accessibility auditing, WCAG 2.1 (US ADA/508)
  • Link and functional checking for web pages
  • Spelling checking - 130+ languages, custom dictionaries
  • Brand, UKGov rules ready build your own style guides
  • HTML 'code' testing to W3C / ITEF standards
  • SEO - checking page content for search management.
  • Performance - measuring each pages performance
  • Assess from 10 to 10,000 websites

Benefits

  • Entire digital landscape covered, web, social, PDF's
  • Independent, see from outside / experience content as visitor
  • Use as part of RFP/RFI - benchmark supplier performance
  • Baseline capability, undersatnd potential compliance workload
  • Monitoring of service capability, track improvements
  • Detail and accuracy of reporting
  • Continual developing product

Pricing

£500 to £2500 per transaction

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 5 8 0 6 8 2 5 8 0 3 2 8 7 0

Contact

Sitemorse

Laura Shilstone

020 7183 7500

lshilstone@sitemorse.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Sitecore, Drupal, Umbraco, WordPress, Bloomreach, Jadu, Terminal4
Service integration compatibility with .NET, PHP and Java CMS
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None known
System requirements
None - Software as a Service

User support

Email or online ticketing support
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Following INDEX completion, support option can include on site results presentation, and or online presentation of findings.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Subject to service - corporate / enterprise have the option of on-site service orientation.

Service has in built training and support videos - we run weekly familiarisation and Q&A sessions, for those looking for more in depth detail module deep dive sessions for each of the modules are offered.

Vast majority of services are delivered with clients self managing - nature of the service requires little if any training.

The Sitemorse 'Golden hour' introduction video / info chart, walks clients through the process and how to be improving site experience and compliance within the first hour.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Video
  • Weekly podcast
End-of-contract data extraction
Not applicable to the service.
End-of-contract process
No end of contract cost. Stop using the service.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Web based results delivery.
Service interface
Yes
Description of service interface
Service reporting and display ranking
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Our service is WCAG testing, also working with a number of the UK Gov leads on this matter - where possible interface means AAA,
API
Yes
What users can and can't do using the API
Subject to contract - system and SLA, to integrate data to clients own MIS services.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
Brand and own rules review
Content alerting, ranking and prioritisation of results.

Scaling

Independence of resources
Users are not the limiting factor. Capability to run 3 times the capacity of UK Gov. online presence.

SaaS offers 'relative' infinite scale, in 15 years of service ops, peaked at 63% of capacity. Infrastructure SLA in place provides for sufficient extension 'on demand'.

Analytics

Service usage metrics
Yes
Metrics types
Service usage
Service scores - user performance
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Manage by provider, we operate with a number of providers all operating Tier 1 capability.

Service is not holding, managing 'data' that would / is be publicly available - and as such risk is very minimal.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Various export options from the services.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • JSON
  • Client custom
Data import formats
  • CSV
  • Other
Other data import formats
  • Client custom
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • Other
Other protection between networks
NA - no 'data' retention
Data protection within supplier network
Other
Other protection within supplier network
NA - service is not 'data' related.

Availability and resilience

Guaranteed availability
We operate to and have exceed 99.95% , in some 15 years of operation. Client SLA guarantee 99.9%

Service isn't normally considered 'operational essential', typically clients are looking at 8 hour response and service availability of over 97%
Approach to resilience
In summary, our service in monitoring and as such our resilience has to be greater than what we are monitoring to. We operate infrastructure across each of the continents, giving us global reliance.

Specific details provided on request.
Outage reporting
Client dashboard, email alerts. SMS also

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Appropriate login, access credentials are required to gain access to the service. Details of all logins, or attempted are recorded, multi access via single account controlled.

Considerable difference in terms of access permissions, capability and availability between the client 'management' and internal 'system' management.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
The service is self doesn't lend itself to such polices - reporting what we are finding on publicly accessible websites. We of course have significant protection for the service, capability and limit where possible potential threats.
Information security policies and processes
The service isn't used or deployed as software - clients are using the outputs, the reporting.

Infrastructure support, security and process are managed by the service providers, such as Racksapce, Amazon and Akamai.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are specified and approved at a technical management level before being approved for development. The development manager assess all developments and these are discussed for their impact on other parts of the system including any security, performance and ongoing support implications. All developments are managed with source control and tracked through their development life-cycle using GitHub and Trello. Testing is conducted on a number of test and development systems. All changes to the production system are reviewed for both code quality and final system impact by the Sitemorse Technical Director before they are allowed to go live.
Vulnerability management type
Undisclosed
Vulnerability management approach
Sitemorse conducts internal auditing from time to time. No sensitive client data is stored by Sitemorse. As the Sitemorse service is software as a service, any patch to address a potential threat can be deployed straight away. This has no impact on any client system. Sitemorse provides software as a service and the service is hosted by Rackspace in the UK. Rackspace also have their own procedures for monitoring and assessing vulnerabilities for hardware and operating system.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
In the worst case scenario of unauthorised access to Sitemorse, a hacker might obtain a list of names, email addresses, and the content of tests of clients websites (which is almost always pages from their public web sites). We do not store any confidential or sensitive information on our servers. Potential compromises are tracked with audit trails for all Sitemorse staff and all Sitemorse clients. Should a compromise be detected, we respond to it as soon as possible. Services or individuals can be suspended instantly.
Incident management type
Supplier-defined controls
Incident management approach
Software errors generated by client access to the system are monitored by Sentry. Notifications automatically sent to technical staff and these are managed appropriately depending on the severity of the issue. Automated server processes monitor the health of the service and will, for example, restart failed processes.

Issues can also be reported by clients as part of the support process. This is by phone or email. Response to an incident depends on the severity of the incident. For example, an unavailable service will be addressed straight away.

Sitemorse reports any incidents to clients as needed depending on the incident.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£500 to £2500 per transaction
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Limited trial available - examples of the INDEX online. Without any details you can review INDEX position and scoring of site over last 7 years.

Examples can be found at;
http://www.sitemorse.com/rt/1566/0506e54a
http://www.sitemorse.com/rt/1564/2a95fa3c

Service documents

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