Oracle Corporation UK Limited

Oracle Fusion Innovation Management Cloud Service

This service (Oracle APN B78969) provides enterprise class capabilities to streamline, translate, optimise, and execute a balanced, achievable portfolio of products or services targeted to deliver winning offerings matched to growth strategies. Social collaboration and embedded analytics enable faster decisions and traceability.


  • Single repository and connected process for innovation
  • Ideation Management
  • Requirements Management
  • Business Proposals
  • ‘What if’ scenarios for concepts, requirements and proposals
  • Embedded Analytics
  • Social Collaboration
  • Decision Traceability
  • Tight Integration with Project Management & Product Records


  • Improve visibility and alignment across new product & service investments
  • Better prioritise investment strategies while operating within constraints.
  • Identify and respond faster to opportunities and risks
  • Improve productivity
  • Increase visibility into the fulfilment status of requirements
  • Reduce cost and risk through ‘right sizing’ concepts
  • Trace ideation offerings and all the decisions in-between
  • Enable social collaboration
  • Deliver quantifiable business impact


£42.67 per unit per month

Service documents

G-Cloud 9


Oracle Corporation UK Limited

Adrienne Belton

+44 118 92 43257

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None.
System requirements Public Cloud Service Requires Internet connection and Webbrowser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 business day, Reasonable effort to respond to Severity 1 service requests within 1 hour.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Through Live Chat client.
Web chat accessibility testing N/A
Onsite support No
Support levels 24/7, 365 day acess to MyOracle Support Oracle Cloud Customer Portal and Live Telephone Support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online Help, University Courses in person and self paced, Partners.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction For a period of no less than 60 days after the expiration of the Services, Oracle will make available production data via secured protocols, or keep the service system accessible, for the purpose of data retrieval by the customer. If customer need assistance from Oracle to obtain access to or copies of customer Content, customer must create a service request in the Cloud Customer Support Portal applicable to the service (e.g., My Oracle Support).
End-of-contract process After termination or expiration of the Services under Your order, or at Your request, Oracle will delete or otherwise render inaccessible the production Services, including Your Content residing therein, in a manner designed to ensure that they cannot reasonably be accessed or read, unless there is a legal obligation imposed on Oracle preventing it from deleting all or part of the service environment.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards None or don’t know
Description of accessibility Oracle Cloud Applications support accessibility, however specific standard is not know at this time of response.
Accessibility testing N/A
What users can and can't do using the API Create/Update/Delete/Query/Fetch
API documentation Yes
API documentation formats
  • HTML
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Yes - tailor not customise.


Independence of resources Oracle’s cloud services are architected from the ground up to serve the needs of large enterprises. Our elastic cloud architecture supports independent scaling at each of 3 tiers: Web, Application, and Database. Our provisioning and load balancing processes dynamically add additional resources based on current and anticipated usage. Because Oracle owns its own data centers and all elements of the hardware and software stack, we are also uniquely able to scale our cloud solutions. Oracle Cloud service offerings are highly scalable. Industry leading and scalable Oracle Cloud platform is made up of Exalogic, Exadata, Oracle Database, and Oracle WebLogic.


Service usage metrics Yes
Metrics types Oracle monitor the performance of our applications through a toolset called Oracle Enterprise Manager and grid control. We provide a subset of this information back to customers through the Oracle Cloud Service Customer Portal. Performance Metrics are published for each of the customer’s domain and may also help identify potential data problems. Performance Metrics for the Oracle Cloud Service include uptime percentage (Daily/Weekly/Monthly), CPU Utilization, Applications Deployed, Memory used, Maximum Request Rate (/minute), Storage Usage, Storage Percent, Object Count, and Table count for each of the customer's domains.
Reporting types Regular reports


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach Physical access to Oracle cages within data centres controlled via badge and biometric measures. Access Control Lists verified by Oracle support managers. Fusion database encryption at rest option. Backup tapes encrypted.
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach The primary means of retrieving data in bulk from Oracle Fusion ERP Cloud Reporting tools, which is a flexible tool for generating data files and reports. Oracle Fusion ERP Cloud provides data export capability through web services and reporting output files. Reporting Tools Reporting tools can be used to extract data from Oracle ERP Cloud Service for further analysis.
Data export formats
  • CSV
  • Other
Other data export formats
  • XML
  • Excel
  • HTML
  • RTF
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • CSV
  • XML
  • Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network Details available on request.

Availability and resilience

Availability and resilience
Guaranteed availability Oracle works to meet the Target Service Availability Level, or Target Uptime, of 99.5% in accordance with the terms set forth in the Cloud Service Pillar documentation for the applicable Cloud Service.
Approach to resilience Redundancy is built in to all Oracle Systems. Each site in turn has its own redundancies built in with dual data feeds, backup power solutions and each operated in a N+1 configuration.
Outage reporting Outages originating from Data Centre are initially reported to Oracle via email to nominated support staff. Customers are alerted via emails from relevant Oracle service team to nominated Customer administrators.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The customer Admin User and the administrators they create are granted access to the My Oracle Support (MOS) channel. This enables them to raise Service Requests via the MOS Portal or via phone-call.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Schellman
ISO/IEC 27001 accreditation date 19/01/2017
What the ISO/IEC 27001 doesn’t cover Available on request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Information security policies and processes have been assessed as part of IOS 27001 certification.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Cloud Change Management process manages the introduction of changes into any Cloud environment and is designed to ensure minimal disruption from planned outages and quick recovery from unplanned outages. Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software to maintain  operational stability, availability, security, performance, and currency of the Oracle Cloud.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Oracle Cloud follows a vulnerability management process and procedure that includes identification of vulnerabilities, ranking of vulnerabilities by severity, prioritization of vulnerability remediations by severity and re-testing.  All changes required by vulnerability remediations follow our standard change management processes.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Oracle have implemented protective monitoring controls in order to oversee how Cloud systems are used (or abused) and to assure user accountability for their use of these services. The controls include mechanisms for collecting log information and configuring logs in order to provide an audit trail of security relevant events of interest.
Incident management type Supplier-defined controls
Incident management approach The Oracle Information Security Incident Reporting and Response Policy details the procedures that must be followed by all Oracle employees should an incident be identified. It includes:
·          Mandatory reporting of security events
·          Mandatory reporting of security weaknesses
·          Assessment and classification of security incidents
·          Incident classification and escalation
·          Preservation of evidence

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £42.67 per unit per month
Discount for educational organisations No
Free trial available No


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