Amazon Web Services

Business Support

Businesses looking for guidance and best practices to enable availability, scalability, and security of production workloads - reducing the need for reactive support.

Features

  • Health status and Notifications - Access to Personal Health Dashboard
  • Technical Support - 24x7 access to Cloud Support Engineers (email/chat/phone)
  • Who Can Open Cases - Unlimited contacts/Unlimited cases (IAM supported)
  • Architecture Support - Contextual guidance based on your use-case
  • Programmatic Case Management - AWS Support API
  • Third-Party Software Support - Interoperability & configuration guidance and troubleshooting

Benefits

  • Run one or more applications in production environments
  • Have multiple services activated, or use key services extensively
  • Depend on business solutions to be available, scalable and secure

Pricing

£79.97 per unit

Service documents

G-Cloud 10

152381717835709

Amazon Web Services

Chris Hayman

+44 (0) 7825112477

aws-gcloud@amazon.com

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works - Architecture Support - Contextual guidance based on your use-case
Setup or migration service is for specific cloud services Yes
List of supported services All AWS Services

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Buyer hosting or software
How the support service works AWS Support Offering

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Case Severity/Response Times -
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible N/A
Web chat accessibility testing N/A
Support levels N/a

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Pricing

Pricing
Price £79.97 per unit
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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