Network 2 Supplies Ltd

Recycling of ICT, Telecomms & Cable to WEEE and EA Regulation Standards

N2S are the leaders in pursuit of zero waste technology, delivering a disposal service that consistently returns technology waste to maximum re-use. We can offer secure collection bins for use in data centre environments. These are then transported to N2S where the data is cleansed and the drives destroyed.

Features

  • Security Cleared Engineers available
  • De-install, pick up and logistics
  • Secure warehouse for storage of ICT Telecoms Equipment
  • Fully compliant with WEEE recycling regulations
  • Recycling carried out in secure facility
  • Reuse and resell ICT and Telecoms product where possible
  • Sensitive data removed for customers before recycling (BLANCCO)
  • ISO 27001:2013, ISO 9001:2008, ISO 14001:2004, BS OHSOS 18001:2007
  • End of life certificates provided for all items
  • Cable Mining (BMRA Member)

Benefits

  • Green Credentials 0% to landfill
  • Complete audit trail to meet Government, industry and security legislations
  • Reduce impact of the business activities on the environment
  • Employ highly skilled and experienced people to decommission kit
  • Equipment Transfer Note carries unique number ensuring continuity throughout process
  • Capability to Repair and refurbish IT
  • Certificate of destruction detailing serial numbers supplied
  • Audit trail, asset tracking
  • Out of office hours to minimise disruption to workplace available

Pricing

£100 per instance

  • Education pricing available

Service documents

G-Cloud 9

151394794582037

Network 2 Supplies Ltd

Samantha Smith

01284761111

samantha.english@n2s.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Not applicable. N2S pride themselves on providing individual solutions for customers.
System requirements N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Normal Business hours, Monday to Friday 08:30-16:30- same day acknowledgment and response within 24 hours. Unless by prior arrangement no weekend support as standard.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels This service will not require on site support as it's a site activity. Support may be required prior to collection or delivery but would not require a site visit, just phone or email support for any queries.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Not applicable. Our service is site based so the customer would make contact by email/telephone and correspondence would continue from there.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users will be provided with an Equipment Transfer Note, which is a uniquely numbered document, upon completion of each site visit. These will be sent to them either by email or they may be given access to our portal where they can access the documentation as and when they require to. The ETN will detail the weights of the equipment collected, site address and date of works. All documents will be in pdf format. A hard copy of this document will also be left on site with the contact. If requested an inventory document of ICT/Telecoms equipment will also be provided.
End-of-contract process All services and labour will be included in the initial pricing and proposal of work.

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Not applicable to our service
Accessibility testing Not applicable to our service
API No
Customisation available No

Scaling

Scaling
Independence of resources As our service is a physical on site service we work closely with our customers to ensure proper forward planning and allocation of appropriate resource.

Analytics

Analytics
Service usage metrics Yes
Metrics types Supplier defined
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Not applicable to this service
Data export formats Other
Other data export formats Not applicable
Data import formats Other
Other data import formats Not Applicable

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Service Level Agreements are made bespoke to an individual customers requirements following discussions with them. As a basic minimum we would always prefer 2 weeks notice for a request to visit site. This notice is not always required however. A discount would be offered on a sliding scale dependent on the failure to meet the SLA.
Approach to resilience Not applicable. This service does not relate to a Network 2 Supplies data centre
Outage reporting Not applicable

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Not Applicable to this service
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 United Registrar of Systems (URS)
ISO/IEC 27001 accreditation date 19/02/2016
What the ISO/IEC 27001 doesn’t cover Not Applicable
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations CESG Assured Service Scheme (CAS-S)

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CESG (CAS-S), AATF Approved, Safe Contractor Accreditation, Blancco Registered. All procedures are managed by our General Manager, Technical Solutions Manager and Head of Secure Services. We have in-house security policies which have been audited and assessed during our ISO audits, including ISO 27001:2013.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach N2S have rigorous processes in place in accordance with appropriate accreditations, including ISO27001:2013. More details can be provided on application.
Vulnerability management type Supplier-defined controls
Vulnerability management approach N2S have rigorous processes in place in accordance with appropriate accreditations, including ISO27001:2013. More details can be provided on application.
Protective monitoring type Supplier-defined controls
Protective monitoring approach N2S have rigorous processes in place in accordance with appropriate accreditations, including ISO27001:2013. More details can be provided on application.
Incident management type Supplier-defined controls
Incident management approach N2S have rigorous processes in place in accordance with appropriate accreditations, including ISO27001:2013. More details can be provided on application.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £100 per instance
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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