TRIPUND SOLUTIONS LLP

Cloud Serverless Architecture

We develop cloud based web applications and API. Users only pay for the amount of bandwidth they consume, We expertise in AWS also developed on Multilingual using MS-Azure and Google Cloud.

Features

  • cloud based and pay only based on computation enginge
  • server independent
  • High Availability
  • High scale-ability
  • Secured

Benefits

  • Pay based on consumption
  • Architecture is Server less so can be accessed from anywhere
  • Out of Box security configurations available

Pricing

£20 per person per hour

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 5 0 7 4 6 6 0 4 7 7 1 9 2 7

Contact

TRIPUND SOLUTIONS LLP

Ravi Vaswani

+919322972238

RAVI.VASWANI@GMAIL.COM

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to We can develop service based on customer requirement and accordingly either integrate with some other sub-system or use it as standalone, as the case may be.
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints As the system is cloud based we have to follow schedule maintenance notification from cloud service provider but as the availability from provider is very high so it is very rare the operations/services are affected.
System requirements
  • Internet connectivity
  • Browser such as Chrome or IE or Firefox

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Depending on the contract or agreement we may charge for the support service, with most of service there will be a warranty period unless specified
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Based on contract we can provide onsite support in situations further onsite support will be decided based on agreement / contract.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We follow agile process or hybrid agile where we fit the processes based on customer needs, we provide online videos, faq, physical training, virutal training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Chm help files
End-of-contract data extraction We follow handover and transition process, which means there will be a checklist that both parties will ensure that is handed over, all latest code is checked in to repository and buyers has to store it where ever they wish to or they can provide us access and we can extract and store backup for them. Any documentation etc would need to be backed up based on buyer requirement and we will assist based on agreement.
End-of-contract process Following is included at no additional cost:
1. Requirement Understanding
2. Design
3. Development of agreed scope
4. Support (limited time, bug fixes)
5. Training
6. Documentation
Following will be included with Additional cost
1. Change requests to requirements
2. Changes in project plan
3. revision in scope
4. Addition up more resources
5. Additional support then agreed at onsite or remote.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service In mobile it will be more of responsive website with User Interface based on screen size
Service interface Yes
Description of service interface Web base application that is hosted on cloud. For example website hosted on S3 bucket can be used as service interface to call underlying API.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing We access the interface directly and via tools and pass parameters and do testing.
API No
Customisation available Yes
Description of customisation We the development company can customize the service based on customer requirements
Users can not directly customize the service unless service is designed for them based on their requirements.
Our Development team can customize based on agreement or contract or change request if any

Scaling

Scaling
Independence of resources The major benefit of server-less architecture is up-scaling and down-scaling based on the demand of the resources and further the cloud provider manages the same at it's best. We have experienced the same with AWS using serverless architecture

Analytics

Analytics
Service usage metrics Yes
Metrics types If we develop a service over cloud we can provide the details of the service or we can use third party software if buyer and seller agreed upon.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold AWS, Google Cloud, Azure

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Depends upon requirements, generally project requirements specify the formats data needs to be exported for example, csv, xlsx, xml,txt etc
Data export formats
  • CSV
  • Other
Other data export formats
  • Pdf
  • Special character seprated
Data import formats
  • CSV
  • Other
Other data import formats Xlsx

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks SAML 2.0 or implementation of custom encryption on both ends.
Also based on agreement and project requirements
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 1. We will categorize the defects and discuss severity levels and also customer can decide priority in addition.
2. Based on issue severity and priority we will solve the issues.
SLA will depend upon, each issues severity and priority.
In case of any short fall from our side on meeting SLA we will extend our service period or as mutually agreed situation. Our Aim would be always to exceed expectations.
Approach to resilience We use data center from world well known brand such as Google, Amazon and Microsoft Azure, In addition we will apply security standards to safe guard, services or program deployed over cloud. We would follow best industry practices based on best of our knowledge and resources, which we will continue to strike for higher standards.
So any data and code we secure by various techniques such as VPN at network level, strong role and user management using tools such as TFS, GIT etc
Outage reporting Outages are well informed based on service provider agreements, Generally emails and public dashboard is commonly observed way, however our coding practices include a graceful handling from user interface point of you that is users get proper message and stakeholders get prior intimation about service outage in form of emails and public dashboard. We are more of human company and are completely in touch with stakeholders who are impacted with service outage.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication With AWS IAM users,
with google multi authentication using google psw generator
ADFS with mircrosfot
single sign on using SAML
OKTA using single sign on
Access restrictions in management interfaces and support channels We develop custom for handling assess in management and interfaces and support channles
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach As stated earlier we use services from AWS, MS-Azure and Google, which are worlds top cloud players where as we implement custom security and other standards based on various parameters of project and contract.
Information security policies and processes We ensure automated reporting in terms of any defects, we have dedicated email address and person to be talked to our skype or any other channel case may be.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Based on contract agreement and mutual understanding we can use tool with which our client is most secured and happy to adapt new approach further presently we use TFS and Git but open to adapt new standards or tools.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We do different types of testing and try to identify threats much before they become reality and customer has to report but as a startup we are today a little limited of resources but again if project budget and demands exists we can certainly do a lot of penetration testing, ethical hacking etc to handle vulnerability.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Foremost for development team that works with use, we have a process where we have entire details and background of resources working with us.
We take regular check using some tools to identify behavior of resources as what sites they surf etc ensuring their personnel confidentiality is assured.
For any incident we try to recover from backup which is based on design of infrastructure and tools configured. It all depends how much backup and how much hardware /tools we can invest in and also skilled resource to work with such situations.
Incident management type Supplier-defined controls
Incident management approach User can report incidents based on the tool they already have or they can use a ticketing tool provided by us. In worst scenario they can use emails with a specific format for quick resolution but we recommend procuring a tool such as JIRA, bug zilla etc

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £20 per person per hour
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A. Try before you buy
b. 1 week free proof of concept to verify quality and support

Service documents

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