Avoira Ltd

Microsoft Office 365

Office 365 is a cloud-based subscription service that brings together the best tools for the way people work today. By combining best-in-class apps like Excel and Outlook with powerful cloud services like OneDrive and Microsoft Teams, Office 365 lets anyone create and share anywhere on any device.

Features

  • Real time reporting and analytics from multiple data sources
  • Easy to build graphical interfaces and dashboards
  • Securely manage cloud based identities authorisation and access
  • Advanced threat protection
  • Complete cloud based email calendar/contacts/tasks solution
  • Secure IM chat, voice, desktop sharing and online meeting platform
  • Collaboration platform integrated with new or legacy PBX platform.
  • Single pane of glass to access all online collaboration services
  • Collaborative work space for cross team fertilisation
  • Secure, cloud based document repository

Benefits

  • Easily accessed advanced analytics
  • Present data visualisation easily and effectively
  • Provide secure access to cloud based solutions
  • Protect data against unknown and sophisticated attacks
  • Securely managed cloud based email service
  • Single application for all desktop communications and collaboration
  • Expand collaboration platform to include enterprise voice and sweat assets
  • Brings together all employees into working and collaboration space
  • Enable employees from different teams to work together effectively
  • Easily and securely accessed documents and data

Pricing

£1.50 to £51.90 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 4 6 5 8 1 6 7 2 2 3 1 7 7 9

Contact

Avoira Ltd

Alastair Ralph

01617632000

alastair.ralph@avoira.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints The service is updated as per Microsoft's publicly available road map.
System requirements
  • Office 365 subscription (This can be purchased through us)
  • Windows 10, Windows 8.1, Windows 8
  • Windows 10 Server, Windows Server 2012 R2, Windows Server 2012
  • 1 GHZ or faster x86 or 64-bit processor
  • Safari, Chrome, and Firefox - current version

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Once a fault is logged it will be allocated to an engineer and categorised to have the following response times: Class A - 4 working hours -75% system failure/base and control failure Class B - 16 working hours 50% system failure or system change request Class C - 16 working hours technical query
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat is accessed by the Pennine website and users can log new tickets and enquire about existing tickets. Users cannot engage directly with engineers.
Web chat accessibility testing To our knowledge this has not been tested.
Onsite support Onsite support
Support levels Pencare 1 - 9. Ranging from standard 9-5, Monday to Friday. Through to 24/7, 365 days a year.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can provide classroom based onsite user training, online (webinar style) training and with office 365 there is an online portal where new users can access guides and how to's.
Service documentation Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction All user data remains the intellectual property of the purchasing organisation.  Data can be provided in the relevant format as required.
End-of-contract process At the end of the term the purchasing organisation can request to off board from the service.. A workshop will be facilitated to understand what format the data is required in and a quotation and scope of works produced for the residual professional service work

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile and Online versions of all Office 365 applications are available. Mobile applications are provided with ‘stripped down’ functionality of the full desktop application in most cases. However, some mobile applications included within the suite do provide the same functional levels as their desktop variants.
Service interface Yes
Description of service interface Office 365 services are managed via a web based portal securely accessed via username and password (which can be AD connected) and or 2 factor authentication.
Accessibility standards None or don’t know
Description of accessibility Office 365 provides best-in-class apps and powerful cloud services with accessibility built-in. Designed to meet the needs of people around the globe with different abilities, the features within Office 365 ensure everyone can create, communicate, and collaborate on any device
Accessibility testing Microsoft conducts rigorous testing of their solutions for accessibility
API Yes
What users can and can't do using the API Office 365 has numerous open API's to facilitate multiple integrations.
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Full package is customisable to the needs of the customer and administrators can choose which applications are made available to end users.

Scaling

Scaling
Independence of resources Microsoft have global network of hyper-converged data centres providing services at hyper scale for millions of users. These fully balance and monitor all platforms to ensure consistent service availability.

Analytics

Analytics
Service usage metrics Yes
Metrics types The service provides multiple reports and dashboards for each product.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft 365

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Microsoft uses multiple encryption methods, protocols, and algorithms across its products and services to help provide a secure path for data to travel through the infrastructure, and to help protect the confidentiality of data that is stored within the infrastructure. Microsoft uses some of the strongest, most secure encryption protocols to provide a barrier against unauthorized access to your data.
Protocols and technologies examples include:
• Transport Layer Security/Secure Sockets Layer
• Internet Protocol Security
• Advanced Encryption Standard (AES)-256,
• BitLocker encryption
• Microsoft Azure Storage Service Encryption
• Transparent Data Encryption (TDE)
• Azure Key Vault
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach All user data remains the intellectual property of the purchasing organisation.  Data can be provided in the relevant format as required. Where users have the relevant security permissions they can self export data save locally.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Data can be exported in any format.
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Data can be uploaded in any format.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We count any period of time where 365 features are put into a state of lowered functionality as a period of refundable service. We can provide full details of how the refund is calculated.
Approach to resilience Microsoft's data centres enable use of data centres around the world which means data can be replicated from one to another in the event of the primary one being down.
Outage reporting Email alerts and public dashboards.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Only users with the relevant permissions (as assigned by System Administrators) can see and access management interfaces and support channels.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Standards Institution
ISO/IEC 27001 accreditation date 13/02/2018
What the ISO/IEC 27001 doesn’t cover Not applicable.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 12/02/2018
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover N/A
PCI certification Yes
Who accredited the PCI DSS certification Security Standards Council
PCI DSS accreditation date 01/04/2016
What the PCI DSS doesn’t cover N/A
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes We are currently working towards ISO27001 and Cyber Essential accreditation's. Office 365 is already certified under ISO27001 and as such the policies and processes reflect this.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The client applications that are included with Office 365 are released regularly by Microsoft following full impact assessment with updates that provide new features and functionality together with security and other updates.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Microsoft constantly monitors all tenancies across their global platform for threats. As soon as patches are available they are deployed globally to protect all tenancies.
Given the scale of Microsoft's platform threats are detected at all levels.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Microsoft constantly monitors all tenancies across their global platform for threats. As soon as patches are available they are deployed globally to protect all tenancies. Given the scale of Microsoft's platform threats are detected at all levels.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Microsoft constantly monitors all tenancies across their global platform for threats. As soon as patches are available they are deployed globally to protect all tenancies. Given the scale of Microsoft's platform threats are detected at all levels.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)

Pricing

Pricing
Price £1.50 to £51.90 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The full offering for a limited period.

Service documents

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