Dynatrace Limited

Data Center Real User Monitoring

Dynatrace DCRUM enables network and infrastructure operators to immediately isolate faults that impact application performance and end-user experience across web, middleware, database and network tiers. Passively collecting network traffic, it is the only solution that delivers application-layer insight across enterprise environments, including SAP, Oracle, Citrix, Cerner and more.

Features

  • Correlated Application and Network Performance Analysis
  • Rapid and Precise Fault Domain Isolation
  • Real-Time Analysis of All Applications, All Tiers
  • Understand Business Impact by Affected Users and Transactions
  • Packet-Level Depth with Business-Level Context
  • Synthetic Monitoring for Enterprise Apps
  • See user transactions HTTP/S, Oracle, Exchange, SOAP/XML, Citrix +
  • Single Click to Root Cause of performance and functional problems

Benefits

  • Monitor applications and networks with an integrated APM solution
  • Optimize your end-user experience for web and non-web applications
  • Diagnose root-cause of performance issues quickly
  • Monitor leading applications, load balancers, web servers, middleware, databases etc
  • View overall application and network performance through a single dashboard
  • Analyse transactions in HTTP/S, SQL, SAP, WebSphere MQ etc
  • Remedy complex networked application problems

Pricing

£10000 per device

Service documents

G-Cloud 9

146382456611452

Dynatrace Limited

Stephen Johnston

01628 611035

stephen.johnston@dynatrace.com

Planning

Planning
Planning service No

Training

Training
Training service provided Yes
How the training service works Dynatrace provides standard and customised training services that enable the effective installation, deployment and advanced configuration of the APM Service in cloud environments.
Training is tied to specific services Yes
Services the training service works with Application Performance Management and Troubleshooting of Cloud Applications

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Dynatrace provides the ability to baseline application performance and end user experience pre and post migration to the cloud or between cloud providers. We also enable you to accurately capacity plan and right size your cloud environment based on actual application usage in your current environment pre cloud migration.
Setup or migration service is for specific cloud services Yes
List of supported services
  • AWS
  • Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints There are no constraints to in supporting our service

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Initial response times are determined by the severity of the issue and by the product platform (On-Premise or SaaS) ranging from 1hr to 4 business days.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels Dynatrace offers two levels of support for its customers: Standard and Premium. Standard supportis available for customers that are current on their maintenance renewals and SaaS subscriptions. Premium support is charged on a sliding scale depending on the contract value. Entry level premium support starts at £40K and a dedicated customer success manager is allocated to the account.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £10000 per device
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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