Inspiretec Limited

Mobile development & support

Inspiretec has vast experience in design and development of native applications for cross platform mobile, tablet and phablet coverage.

Features

  • Single code base works on Android, iOS, Kindle and Windows
  • .NET based
  • Native User Interfaces
  • Native API Access
  • Native Performance
  • Shared code
  • Integration specialists with CMS, CRM, ERP and payment providers
  • Compatible with multiple Content Management Systems
  • Xamarin & MVMCross
  • Microsoft Gold Partners and Mobility Award Winners

Benefits

  • Creates multiple native apps from single code base
  • Update once update everywhere
  • Shared code base
  • Produces native apps
  • Cost effective mobile development
  • High performance
  • Excellent UX
  • Updatable content through maintainable library via a CMS

Pricing

£500 to £750 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.baker@inspiretec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 4 5 9 1 3 6 3 7 4 5 4 2 9 0

Contact

Inspiretec Limited Richard Baker
Telephone: 02920 000 033
Email: richard.baker@inspiretec.com

Planning

Planning service
Yes
How the planning service works
Through years of experience, combined with latest and effective methods such as ‘agile’, we have developed an end-to-end design and build process that produces the best results in terms of time, cost and ROI for our clients.

Our approach combines rigour with flexibility to ensure that we are delivering to a consistently high quality, whilst simultaneously enabling us to tailor our approach to suit the needs of the project (and client).

Initially the project would consist of our UX/research teams working with you to understand your different audiences, the requirements of your project, your systems and your audience and organisational needs. This would be documented and analysed by our business analysts who would produce a set of user stories and use cases.

Our UX team would then take these and start to develop your project strategy, producing wireframes for each screen along with an information architecture. The wireframes will document how the pages and components should all work and give some detail on the look and the feel.

We would then move into the design phase where the different designs are produced in-house by our design team ready to be converted into templates and functionality by our development team.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
During the discovery phase of the project our team will work with your editors who will be responsible for maintaining the solution going forward. During this time we would evaluate the skill set of your editors, identifying any gaps, and the level to pitch the training.

We have a number of different ways of presentation the training. Traditionally our team will create a set of notes in PowerPoint supported by standard operating procedures documents.
We will then carry out training for a core group of editors and administrators who will be responsible for the day-to-day maintenance of the solution.

The training will comprise of a day training session broken down into two sections: editor training first, followed by a short work-through of actual administration and maintenance tasks, to ensure that your understanding is fully embedded.

We've also been making use of remote training for some time including webinar and video-based training for some clients especially where content entry is dispersed among regions.
Training is tied to specific services
Yes
Services the training service works with
  • Sitecore
  • Umbraco
  • UCommerce
  • Holistic CRM

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have significant experience of working with clients and their IT teams, contractors and 3rd party suppliers to ensure a seamless migration of existing services.

Our first step would be to work with you on a base data migration plan. This will require a content audit and then initial planning which will include identifying all digital assets such as content and data.

Our technical consultants will work with your to review the existing system and how it stores your content including type, imagery, video and any other rich content.

We would anticipate using a combination of automated and manual migration. We will identify the resource and effort required for the approach but ideally around 70% of the highly structured data and content from the current site would be migrated automatically with the final 30% completed manually ready for finessing within your new environment.

Steps for migration:
-Analysis of migration requirements including review of digital assets
-Initial development of best practice recommendation for automated migration
-Test export/ import of sample data set and validation
-Export/ import of complete dataset
-Validation of completed migration through agreed sample content review
-Agreed manual migration and amendments as detailed in the migration plan
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Inspiretec understand that we deliver business critical services to our customers. In order to ensure that the solutions that we release are of an excellent standard, we have a dedicated testing team.

Various testing techniques are used at Inspiretec to increase the quality of the projects that are produced.

Acceptance testing: This process involves the test team creating test plans and test cases to the agreed specifications gathered at the requirements stage.

Regression testing: As the project progresses through its life cycle, the test plans and test cases will be used to regression-test completed sections of the project.

Bench marking and load/performance testing: While creating test plans and test cases the test team will also create performance and load tests which will be run at certain points of the project life cycle.

Cross browser/cross platform testing: Once a module has been completed, and styling has been applied, the test team will then test to ensure the site renders correctly in the agreed browser/platform matrix.

User Acceptance Testing: At the completion of a sprint, the code will be released for User Acceptance Testing (UAT). At this point, the whole site will be deployed to the UAT environment.

Security testing

Security services
Yes
Security services type
Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
How the support service works
We have developed and implemented best practice processes within the IT Infrastructure Library (ITIL) framework for Service & Support for the benefit of our customers. The ITIL philosophy adopts a process driven approach which is scalable to fit both small and large organisations. It considers Service Management to consist of a number of closely related and highly integrated processes.

All issues are reported to the Helpdesk, in the first instance, to be handled by the First Line Support Team. The First Line Support Team consists of several Customer Support Analysts supported by a Services Management Team.

The role of the Customer Support Analyst will be to;
• Take details of your call
• Provide you with a priority, based on set of criteria
• Provide you, if possible, with an immediate solution to your problem

Once a call is logged with our helpdesk it may be progressed through a number of different support levels in order for a problem to be resolved, depending upon the nature and sophistication of the problem logged. It is the objective of the Helpdesk to resolve the majority of calls at the first line.

Service scope

Service constraints
We are happy to discuss any specialist support requirement you may have, but for reference our UK mainland support team are available Monday to Friday 08:00 to 18:00 (times in GMT).

For priority 1, business critical issues (such as system down), a prioritised support procedure is in place with an ‘on call’ Engineer available from 07:00 to 23:00 7 days a week.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Inspiretec provides business critical systems across the globe, with our platforms handling over £2 billion in transactions annually. We recognise that your business relies on our ability to deliver consistent and reliable services 24/7 so we have a robust SLA process that can be tailored to meet your exact requirements.

Our standard SLA will require us to respond to
P1 queries within 1 business hour
P2 queries within 4 business hours
P3 queries within 24 business hours

Business hours are Monday - Friday 08:00 - 18:00.

Emergency contacts can be provided for out of hours support for P1 issues.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
To cater for different organisational requirements and allow for increased flexibility between your desired turnaround times vs. pre-budgeted resource allocation, our support offering is tailored to our customers’ requirements.

Support costs are dictated by the hours required and are based on our standard day rate. If 24/7, weekend support, or simply an extension of our standard 8-6 support hours we will arrange this based on the individual requirement of the customer.

• Support will be available from 8am – 6pm, Monday to Friday (excluding any UK public or bank holidays).
• Support can be provided for out of hours’ deployments. These must be pre-arranged and will be covered at a specific rate outside of this SLA.

Our Support Agreement delivers an SLA backed commitment to make reasonable endeavours to fix any bugs or defects identified after go live for no extra cost.

Initial support is handled by a dedicated account manager and all packages include the support from your dedicated team that built the solution.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£500 to £750 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.baker@inspiretec.com. Tell them what format you need. It will help if you say what assistive technology you use.