Henderson Scott

Web & Mobile Development

Application Development Services for Cloud Users. Services: Technical Direction, Architecture and Management, SharePoint, Front End / Back End Development, UX/UI Specialists, Core Java Design, Systems Administration. Technologies: iOS, Android, PHP, .Net, Zend, CodeIgniter, CakePHP, Symfony, AngularJS, NodeJS, Python, Django, Ruby, Groovy /Grails, Big Data, Hadoop, H-Base, Hive, MongoDB, Apache Cassandra.

Features

  • OO JavaScript and Frameworks JQuery, AngularJS, BackboneJS, EmberJS
  • Development in Java/.Net/Python/Django/Ruby/Rails/JavaScript/Node.js
  • HTML5, HTTP, CSS3, JavaScript, PHP, Front End, Scripting, Digital Content
  • Passionate Open Source Contributors - Github/Code Samples available from contractors
  • MVC, WCF, API, Drupal, Symfony, Zend, Ajax, Wordpress
  • Shared Services, Web Development, User Experience, User Centric, User Interface
  • UX/UI Design & Implementation services
  • Core Java Design services
  • Technical Direction, Architecture & Management
  • Latest Development practices, in particular Agile Methodologies (SCRUM, Kanban etc.)

Benefits

  • Technical Direction/Management - Provision of experienced and capable resource
  • Applications Architecture services - Capability and capacity
  • SharePoint Specialisation - Experience
  • Front/Back End Web Development services - Capability and capacity
  • UX/UI Design services - Capability and capacity
  • Core Java Design services - Capability and capacity
  • DevOps/WebOps Engineering - Capability and capacity
  • Systems Administration services - Provision of experienced and capable resource
  • Experts in public sector delivery and IR35 compliance
  • SC / DV security cleared professionals

Pricing

£350 to £950 per person per day

Service documents

Framework

G-Cloud 11

Service ID

1 4 4 1 2 8 3 6 5 5 3 9 3 3 6

Contact

Henderson Scott

David Potter

07599 503 706

David.potter@hendersonscott.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No service constraints
System requirements
No specific system requirements

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times within 3 hours, including weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Onsite support
Support levels
Response to requests within 3 hours, including weekends.

Standard support hours are 8.30am to 6.00pm Monday to Friday (24/7 and extended support also available on request)

We provide a dedicated account manager on all G-Cloud accounts to manage and support the recruitment process.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a User Documentation pack for users of our Services.

All staff performing services have received extensive onsite training.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Users may take advantage of our online data tool or make a request and data will be provided to them.
End-of-contract process
A full off-boarding process is implemented.

All services are included in the price of the contract, there is no additional cost.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Services can be accessed either via our website or via email requests which is available on both mobile and desktop platforms.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
We are able to work to any SLA and have an extensive network of Cloud professionals who we can provide on a custom basis.

All users may request a customisation of the services, and this can be discussed with the User Account Manager prior to implementation.

Scaling

Independence of resources
We have dedicated Account Teams, headed up by Senior Managers to ensure that the volume of requests from users is managed efficiently and the service provided is at the exceptional level that we have become known for in the industry.

The Account Leads have regular contact and communication with both Users and internal managers so demand can be communicated and managed efficiently.

Analytics

Service usage metrics
Yes
Metrics types
All services are recorded and metrics can be provided based on any area of Supplier delivery at the User's request.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users may take advantage of our online data tool or make a request and data will be provided to them.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We agree to work with any level of SLA that the user may require, and can arrange these on request.

If services are not performed to the satisfaction of the User, a full refund may be agreed on a case by case basis.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
IP restrictions, two factor authentication of approved users and protective monitoring/logging.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • PRINCE 2
  • ITIL
  • MSP
  • APM
  • PMP
  • Six Sigma
  • ISEB

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Work to GDPR standards, and are in the process of implementing.
Information security policies and processes
We work to GDPR levels of security, and all Information Security Policies and Processes are well documented.

Authorised users have thorough training on these policies, and we conduct regular security checks to ensure that these are being followed completely.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Work to recognised standards, details available on request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Work to recognised standards.

Sensitive information, details available on request.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Work to recognised standards.

Sensitive information, details available on request.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Work to recognised standards, details available on request.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£350 to £950 per person per day
Discount for educational organisations
No
Free trial available
No

Service documents

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