F2 Digital Public Administration Platform

F2 is a process and case management platform designed specifically for public sector organisations and universities. It offers configurable case management capabilities that allows users to quickly and efficiently collaborate on cases and documents. F2 is used for many purposes including complex tax processes and legal processes.


  • Dynamic Case Management
  • Electronic Document and Records Management
  • Mobile Access - html5 for smartphones and iPad app
  • Open Document Standards
  • Configurable workflow using checklists
  • Ministerial Business and parliamentary correspondence management
  • Integration with Active Directory and Exchange or Gmail
  • Full set of open (RESTful) APIs
  • HR Case Management
  • Freedom of Information Requests (FOI)


  • Approve documents and ministerial submissions from mobile devices
  • Collaborate on single version of document using chat
  • Automated case handling and records management
  • Approvals and workflow to improve productivity and quality
  • Reduce internal email
  • Easily find documents and information
  • Version control and full audit trail for transparency reporting
  • Security groups for granular access control over information access
  • Shared digital archive containing all formal and informal content
  • Low Code platform for configuring specific processes


£9 to £47 per person per month

Service documents

G-Cloud 11



David Cotterill

0045 71741380


Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints N/a
System requirements
  • Modern browser capable of rendering html5
  • For windows users .net 4.6 or later
  • For windows users requires windows 7 or later

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depends on the SLA purchased. All urgent (severity 1) issues are responded to as soon as they are received. Otherwise within 4 hours.

On weekends, only urgent issues will be responded to as a matter of course.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We supply a single support level as default:
For sev 1 and sev 2 problems the support desk will respond as soon as possible on receipt of the problem report. Work will continue within normal working hours until the problem has been satisfactorily resolved.
A 24/7 phone service is available for out-of-hours urgent problems.

For severity 3 and 4 problems the support desk will respond within 4 hours within normal working hours. Configuration changes will be scheduled, and any code changes to be deployed would happen in a scheduled release.

For severity 5 problems will be addressed by the supplier as part of regular maintenance and the customer informed when action is taken.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training, user documentation.
Online training available at extra cost.
Service documentation Yes
Documentation formats
  • ODF
  • PDF
  • Other
Other documentation formats OOXML
End-of-contract data extraction Users can extract data in pdf format using established reporting function; in csv using reporting function; using a REST API; or using our extract programme which will typically create either csv or xml files.
End-of-contract process Included in price is decommissioning of server and destruction of back-ups, along with self-service extraction of data.
Additional costs are involved if customer wants to destroy disks themselves, or if specific data extracts are required.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The desktop service has additional features available, including FOI processing, advanced case management, and administrator functions
Service interface Yes
Description of service interface There is a windows user interface and also an html5 interface
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Tested with users of assistive technology in several countries.
What users can and can't do using the API User can create, read, and update content in the platform - for cases, records, documents, people.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment Yes
Customisation available No


Independence of resources Each authority is assigned a separate logical database and application url which means there is no contention on the urls, or on the database.
Multiple authorities may reside on the same servers.


Service usage metrics Yes
Metrics types Number of users, user activity, - other metrics available through reporting function and can be configured by customer.
Dashboard function can be configured for case management workflows to give real-time view.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Users can write reports and export directly to csv, html, or spreadsheet package.
All documents and metadata can be downloaded as pdf.
Users can use REST APIs to extract data.
Specific exports can be created at additional cost.
Data export formats
  • CSV
  • Other
Other data export formats
  • JSON
  • Documents can be exported in original format
  • Pdf
Data import formats
  • CSV
  • Other
Other data import formats Original format for documents

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Availability is targeted at 99.5%
Approach to resilience Available on request
Outage reporting E-mail alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels Management interfaces are based on assigning specific roles and privileges to users; authentication is managed via Active Directory. So user needs to be a valid user with appropriate role and associated privileges in order to access the management interface.
For certain accesses a separate administrator role is created and user granted temporary access to.
Access restriction testing frequency At least once a year
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI Group
ISO/IEC 27001 accreditation date 06/12/2018
What the ISO/IEC 27001 doesn’t cover Everything in the F2 service description is covered by the certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Essentials
Information security policies and processes Security policies and risks are created at operational level and signed off by board member.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow standard ITIL processes for configuration and change management with control board oversight for any changes to production systems (which must be signed off in advance)
Vulnerability management type Supplier-defined controls
Vulnerability management approach Threats identified by software providers are patched as soon as practical depending on the criticality of the vulnerability
Protective monitoring type Supplier-defined controls
Protective monitoring approach At data centre level there are protective monitoring processes that conform to ISAE 3402
Incident management type Supplier-defined controls
Incident management approach Pre-defined procedures exist for all kinds of incidents, and we have an operational cockpit to alert us to incidents.
Users can report incidents through our service desk, the incident will be investigated and full report provided back to the customer upon completion.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £9 to £47 per person per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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