CDS

Internal Communications Solution Consultancy, Design, Implementation and Support

Expert services for delivery of secure Intranets, extranets and applications hosted on cloud architectures. We implement multi-channel tools that enable staff to communicate, collaborate, find, share and self-serve, resulting in improved efficiency, productivity and retention. Comprehensive service from user research and technical architecture through to content and training.

Features

  • Over 20 years’ experience delivering successful internal solutions
  • Multi award-winning team
  • Agile delivery
  • Core product team allocated to your project
  • ISO27000 and CyberEssentials Plus certified
  • Security cleared staff
  • Accessibility and assisted digital specialists
  • Integration specialists
  • ITIL support and ISO20000 service management

Benefits

  • Understand and meet the needs of both customer and business
  • Deliver policy goals efficiently and effectively
  • Single point of contact responsible for successful delivery
  • Reduce costs by digitally transforming services
  • Reliable, tested technical solutions
  • Tailor support to your needs
  • Engage staff with great content
  • Enable staff to do their job better with helpful tools
  • Improve social cohesion and staff morale
  • Enable staff to find relevant skills within the organisation

Pricing

£500 to £1400 per person per day

Service documents

G-Cloud 10

142411143156906

CDS

James Davis

0113 399 4076

james.davis@cds.co.uk

Planning

Planning
Planning service Yes
How the planning service works CDS is passionate about internal communications and developing award winning Intranet and extranet solutions.
CDS offers end-to-end design and build services from user research and technical architecture through to content, training and all aspects
of your cloud based solution.
CDS provides a tailored on-boarding pathway based on your individual requirements, to get a viable and effective service up and running as quickly as possible. On-boarding is a collaborative process, through which we will ensure we fully understand your short, medium and long-term goals, and configure the service accordingly to deliver the best value.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Episerver Digital Experience Cloud and related software
  • Sitecore Experience Platform
  • Umbraco Cloud

Training

Training
Training service provided Yes
How the training service works CDS provides tailored training programmes in the use of the chosen CMS solution. Training is in the form of tutor-led, hands-on sessions using a training instance of the delivered solution, accompanied by step-by-step user guides for the customer's core templates. CDS can also provide access to CMS vendor certified training courses for administrators and developers.
Training is tied to specific services Yes
Services the training service works with
  • Episerver Digital Experience Cloud and related software
  • Sitecore Experience Platform
  • Umbraco Cloud

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works CDS provides services to develop and migrate content, page structures and information architecture over to managed cloud solutions. We have experience of implementing CMS systems for complex needs that deliver business goals.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works CDS applies specific quality standards, processes and procedures to assuring the quality of our digital products, and operate established policies and accredited quality systems for the way we work across the organisation. CDS is certified to international standards including BS EN ISO 9001: 2008, BS EN ISO 27001, ISO/IEC 20000-1:2011. CDS apply a rigorous testing as part of our Quality Assurance process (ISO9001) using our dedicated in-house testing team. We employ different forms or levels of testing throughout the development process including static, function, non-function, regression and smoke testing. Testing is performed by ISEB qualified test analysts who are trained to plan, execute, and report on application and system code. We develop test scripts that ensure that all key functions are included in the test, incorporating the use cases within the functional specification.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Penetration testing
  • IT Health Checks
  • Other
  • Risk analysis
Certified security testers Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • CDS is certified to ISO27001
  • CDS employes ISEB qualified test analysts.
  • CHECK

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works CDS is one of the few SMEs to operate an accredited ISO20000 Service Management and ITIL Service Desk, covering the entire service management lifecycle including transition, service desk provision, change management and release management. We provide proactive application and hosting monitoring services, so that any issues affecting platform availability are quickly resolved to avoid any loss of service or potential business risk.

Service scope

Service scope
Service constraints N/A

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Included in the service are standard support from 9.00 to 5.00 Mon-Fri, extensions up to 24x7 available on request. Standard support response times vary between 15 mins and 1 day, depending upon priority. For full details of response times, please refer to the service definition document.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Our standard SLA provides incident response targets based on severity, e.g. P1 loss of service – restoration in 2hrs. We provide 5 support levels ranging from business critical to low priority. For more information, please refer to the attached service description. Access to the service desk is subject to establishing a Support and Maintenance Contract with us. We establish a support contract with a minimum level of provision per month, appropriate to the size and complexity of your project. CDS' Service Desk operates to ITIL standards and is manned by dedicated team of support technicians with access to experienced developers.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £500 to £1400 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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