Landmark Information Group Ltd

Landmark Cloud Support Services

Leverage your success in transitioning government and business to cloud services and their ongoing operation using our “best execution” model. Unlock your business intelligence by using our specialist location-based expertise to enhance your data. Utilise our data as a service and data migration and conversion skills to enhance your business.

Features

  • Technical architecture, design and on-boarding
  • Business Analysis – ensuring your business vision through cloud-first principles
  • Service Integration, Transition, Deployment and Quality Assurance
  • Cloud service management using our “best execution venue” model
  • ITIL CESG secure services to meet your security levels
  • Services to international ISO and Programme Management standards
  • Property valuation, survey, planning, financial risk and environmental risk specialisms
  • Data migration, conversion, capture, rationalisation, validation and cloud provision
  • Cloud service data modelling, geospatial, tabular and statistical analysis
  • GIS, Mapping, Addressing, location-based and property cloud services/expertise

Benefits

  • Create elegant solutions that transform the power of your data
  • Reduce costs, increase flexibility through our “best execution venue” model
  • Unlock the benefit of location, place, property and neighbourhood visualisations
  • Use our expertise to navigate the complexities of UK Addressing
  • Focus on your core business by utilising our service management
  • Benefit from our knowledge of data migration, transition and conversion
  • Plug in to >350 geospatial data sets as a service
  • Our knowledge of property planning, valuation, financial and environmental risk
  • Keep your and your customers data safe and secure cloud

Pricing

£500 per unit per day

Service documents

G-Cloud 9

139700288306292

Landmark Information Group Ltd

Paul Morris

03300 366375

Paul.Morris@Landmark.co.uk

Planning

Planning
Planning service Yes
How the planning service works We will engage directly with the buyer and users of the service to understand their needs through requirements management techniques. Scale of support can range from a full project to small change requests
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Any/all Cloud Hosting managed services
  • Geospatial and addressing services
  • Any/all service transitions to Cloud

Training

Training
Training service provided Yes
How the training service works Training is designed to fit specific customer requirements using a range of techniques including documentation, online videos, FAQs, webinars, onsite training
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We engage directly with the buyer and users of the service to understand their needs through requirements management techniques. Scale of support can range from a full Project to small change requests. We supply architects, developers, DBAs and engineers to cover all elements of Cloud provisioning using Landmark and third party services.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We engage directly with the buyer and users of the service to understand their needs through requirements management techniques. From these requirements Test Plans can be created and executed using a variety of industry leading tools and within the controls of our ISO9001 and ISO27001 QA processes.

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Service desk, delivery managers and technical staff will deliver direct support to customers. This can be offered remotely or on site

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Initial response within two hours, 24/7
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our Zendesk application adheres to Section 508 Accessibility
Web chat accessibility testing Internal tests with users who require accessibility features and toolsets which measure adherence to standards
Support levels P1 - No Service 2 hour resolution;
P2 - High Impact - 4 hour resolution;
P3 - Low impact - 24 business hours resolution;
P4 - No impact - 72 business hours fix
This is our standard service, included in overall pricing. Includes provision of Technical Account Manager and/or Support Engineer as appropriate

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £500 per unit per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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