Netcall MATS Low-code Platform
MATS Low-code lets you develop your own digital services and applications with 5-10x less resource. MATS gives you a custom fit with all the digital features and communications you need but is more cost-effective than off-the-shelf solutions. It's extremely fast and simple to use with eLearning or 3-day onboarding training.
- British Low-code technology built and supported in the UK.
- Configurable business rules, database and process design for digital services.
- Configurable mobile and web interface design with branding features.
- Standard integrations with popular ERP CRM AI & Cloud applications.
- Scalable, secure and resilient Cloud or Private Cloud hosting options.
- Configurable realtime dashboards and reporting highlight bottlenecks and service insights.
- Configurable database, process, business rules, automation and case management design.
- Built-in communications adaptors for SMS, Social Media and bulk email.
- Template accelerators with pre-built functionality available which can be customised.
- Rapid onboarding with eLearning or 3 day essentials training course.
- Build digital services faster using template accelerators and prebuilt components.
- Increase capacity using non-IT staff as Low-code citizen developers.
- Build cost effective solutions which fit better than point products.
- Digitally transform services and add mobile capability faster.
- Avoid lengthy overruns and spiralling costs with proven Low-code approach.
- Reduce per-seat application costs with custom, multichannel systems of engagement.
- Improve citizen experience via automated multi-channel communications and self-service.
- Simplify IT using standard technology for citizen and operational services.
- Collaborate and share applications via MATS Community and App Share.
- Create better services with access to comprehensive digital capabilities.
£20.00 per user per month
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Netcall Telecom Limited
0330 333 6100
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
Netcall Liberty Cloud offers a complete suite of patient engagement software. MATS Low-code can be used as standalone or as an add-on to following Netcall applications:
|Cloud deployment model||
|Service constraints||We do not have any inherent service constraints.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Target response times are subject to the contracted level of Netcall SolutionCare: Standard - Target 90 minutes initial response Comprehensive - Target 90 minutes initial response|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
We will provide a Standard level of support which will be included within the cost. This includes access by telephone or email to the remote support teams during contracted hours.
A technical account manager will be provided.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Netcall will provide project management, engineering, and training support for the initial configuration of MATS. MATS has an accredited training program which may be provided on-site, at our Training Academy or alternatively via online sessions. We also provide Train the Trainer courses for solutions built on the platform which may be arranged on-site or at our Training Academy. Full user documentation is provided for the platform.|
|End-of-contract data extraction||At any point data can be extracted via API integration to another system or by file exports. Both are easily configured in the build area.|
|End-of-contract process||Once we have received written notice to terminate the service in line with this agreement, it will be scheduled for closure at the agreed date. We will work with you to ensure your data is extracted an agreed format.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The MATS platform has been designed to work equally well when used on both desktop and mobile devices. Whilst applications must be designed and built using a desktop device, the vast majority of user interfaces components will work equally well on either. Some features are designed to take advantage of the large screen sizes of a desktop device while some features require access to native mobile functionality so are only available on mobile. MATS applications can be used via a web interface or a native app including offline capability.|
|What users can and can't do using the API||
The MATS platform has a Generic REST adaptor that allows you to configure a connection to any REST based resource. Should you find the configuration options don’t support a feature needed to utilise the resource in question then please inform us and we’ll attempt to add the feature to improve the generic adaptor.
In addition we have a number of adaptors created for specific solutions, they are listed here: https://www.matssoft.com/product/integration/
Finally API endpoints can be exposed using REST or SOAP. This allows you to configure endpoints and methods that third parties can consume to pull & push data or trigger events/actions.
|API documentation formats|
|API sandbox or test environment||Yes|
|Description of customisation||All aspects of Mats can be customised by users with build access.|
|Independence of resources||MATS instances run on dedicated virtual instances using AWS, Azure or Google Compute cloud hosting providers. Where co-location or on premise hosting has been requested a resilient architecture with dual data centres will typically be implemented.|
|Service usage metrics||Yes|
|Metrics types||Metrics can be defined based on the applications implemented. Typically this will include: Number of active instances, pages per minute, User logins and Records created per minute. All historic reports can be manually downloaded in csv file format.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Users can export their data from a MATS solution via CSV, API or ODBC connection.|
|Data export formats||
|Data import formats||
|Data protection between buyer and supplier networks||
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||MATS has an agreed Service Availability of 99.5%. Service credits can be discussed as part of your contract.|
|Approach to resilience||Information regarding the resilience of the data centre is available upon request|
|Outage reporting||Email Alerts|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||MATS has a range of security controls to ensure the security requirements will be met. These include built in Role management, Security Policy, Login Control, Object permissions and Interface permissions.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||Other|
|Other security governance standards||Cyber Essentials|
|Information security policies and processes||Based on the requirements of Cyber Essentials and ISO27001, we have the following policies in place: Acceptable Usage Policy, Audit Policy, Backup Policy, Change Management Policy, Corporate Information Security Policy, Data Classification & Handling Policy, Data Destruction Policy, Development Standard Policy, Encryption Policy, Exceptions Policy, Firewall Policy, Forensic Readiness Policy, Incident Handling Policy, Monitoring & Logging Policy, Network Architecture Policy, Patching Policy, Physical Security Policy, Protective Monitoring Policy, Remote Access Policy, Secure Build Policy, Security Awareness and Training Policy, Starters and Leavers Policy, Wireless Access Policy and Password Policy.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Where there are minor or major releases to the platform, each application or instance contains a versioning audit trail and an ability to update to the latest versions. Release notes are included to allow impact analysis of updates.
Major revisions to the platform are pen tested by independent testers and evidence and results can be provided on request.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
As part of the Business Continuity Plan (BCP), a Business Impact Analysis (BIA) is completed along with a Risk Analysis. This establishes the threats and provides a route to mitigate against those threats.
Once a notice has been received by our technical team of a patch release, which could arrive from multiple sources, it’s prioritised and the patch(es) made during a period of in-activity, out of hours.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||Integrit monitors servers for file-system changes and alerts the Netcall systems team when files change unexpectedly. It is a reactive system.|
|Incident management type||Supplier-defined controls|
|Incident management approach||Any security incidents are captured within the Netcall Information Security Management System (ISMS). The customer nominated contact is informed. Users may report incidents via our Support portal.|
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£20.00 per user per month|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Netcall offers trial versions of the MATS software either as blank instances with builder support or with accelerator content already included. We term this service the 'MATS Innovation Lab' and it provides prototyping and proof of concept services free of user license costs. Please ask us for more information.|