Tascomi Ltd

Tascomi Cloud Professional Services

Tascomi Cloud Professional Services provide local government departments with the most effective tools to empower them to move away from paper-based processes, legacy software and inefficient business workflows, to embrace agile development, cloud working and digital citizen services.

Features

  • Cloud Development
  • Cloud Training Services
  • Cloud Implementation Services
  • Cloud Data Migration Services
  • Cloud Project Management
  • Cloud Testing
  • Cloud Design

Benefits

  • Departments can focus on their key work
  • Provides greater budgeting certainty about future IT costs
  • “Future Proofs” organisations from a technology viewpoint
  • Does not require a large upfront investment
  • Economies of scale-savings
  • Boosting Customer Satisfaction
  • Agile and Mobile Working
  • Improving Employee Moral

Pricing

£750 to £1000 per unit per day

Service documents

G-Cloud 10

132101994011497

Tascomi Ltd

Victoria MacManus

0845 119 6020

tenders@tascomi.com

Planning

Planning
Planning service Yes
How the planning service works Details available on demand.
Planning service works with specific services Yes
Hosting or software services the planning service works with Tascomi Cloud Solutions

Training

Training
Training service provided Yes
How the training service works Details available on demand.
Training is tied to specific services Yes
Services the training service works with Tascomi Cloud Services

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Details available on demand.
Setup or migration service is for specific cloud services Yes
List of supported services Tascomi Cloud Solutions

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Details available on demand.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Details available on demand.

Service scope

Service scope
Service constraints No contraints.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Details available on demand.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels To ensure the best possible access to our support systems Tascomi provide the following communication channels for our customers:
• Phone – 0845 119 6020
• Email – support@tascomi.com
• Integrated Support

Tascomi telephone support is available as a minimum from Monday to Friday between 09:00 and 17:30 excluding Public Holidays.

Tascomi’s unique “Integrated Support” is a fast and efficient method of raising support calls, enabling users to raise a support call without leaving their current workflow.

By clicking the “Help” button on the bottom right-hand side of their screen, which is available throughout the system, the support tool allows the user to:

• Choose the type of request; Bug, Enhancement, Question, Task
• Enter narrative describing the nature of the request, and
• Submit the request directly to our support system automatically raising a support call.

The user’s request is then acknowledge by email with the call reference number, which can then be monitored using the customer portal. All support requests are logged and allocated a reference number and the call is only closed when the customer accepts the closure action.

The priority of the call will be agreed with the customer and then monitored against our support targets.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Pricing

Pricing
Price £750 to £1000 per unit per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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