ISI Software Europe

CRA Snapshot SAAS

Cloud Readiness Assessments, Discover the Servers/Desktops/Laptops within your infrastructure, working with you to model these to what you need rather than what the public cloud providers say you do. Detailed documents showing server dependencies/hardware specs/applications. We can also help model your servers into an on-premise virtual infrastructure or private cloud.


  • Infrastructure Discovery, detailed reports of a networked device
  • Virtualisation, after discovery detailed reports on what can be virtualised
  • Detailed Dependencies, showing incoming/outgoing connections by the process
  • Independent, not affiliated with anyone, recommends best solution available
  • Cloud Readiness Assessment, showing what is required in the cloud
  • Cloud Readiness Assessment, showing what is required in the cloud


  • Immediate in-depth understanding of your IT infrastructure
  • Over 100 analytical reports
  • Creation of desktop and server virtualisation readiness plans
  • Energy savings across all IT assets
  • Detailed documents within days rather than months
  • Reduce your costs moving into the CLOUD
  • Detailed Application/Consistency Groups when migrating to multi-locations


£10.00 per device per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9


ISI Software Europe

Mark Relf


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints No constraints
System requirements
  • Licenses are included in software purchase
  • Admin/Root access to discover devices
  • Firewall rules opened to access DMZ
  • VM provisioned to collect data
  • SQL Database required, depending on device sizes

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2hour respond time, if not quicker. 24/7
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Skype for Business
Normal Skype
Facebook Messaging
Go to Meeting
Team Viewer
Web chat accessibility testing Skype for Business
Normal Skype
Facebook Messaging
Go to Meeting
Team Viewer

All tested successfully with external customers
Onsite support Onsite support
Support levels Whilst using the software all support is free, including support engineer and technical account managers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite and online training, user documentation if required
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Database is left onsite, detailed excel documentation given, Database extracted and downloaded to our repositories to create bespoke documents not required whilst onsite
End-of-contract process All documents requested by customer handed over, database left onsite. database taken away for 6 months to produce any bespoke reports. database destroyed after 6 months.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Software Installed and used by Technical Consultant supplied by Vendor
Accessibility testing Runs on standard windows/linux. Run on customer sites on these operating systems
Customisation available No


Independence of resources Work directly with the IT team, no other users are affected or will use our software


Service usage metrics Yes
Metrics types Utilisation reports, detailing use against actual installed components
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach All data exported by vendor.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Only interaction on customers network if local. VPN access if external
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability All SLAs are agreed with the customer, SLA failure is dependant on customer issues and access to allocated IT resource. If refunds are required, compensation will be agreed with customer
Approach to resilience Available on request
Outage reporting Installed on customer site, so no vendor outages

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User Level Access determining what reports you can access
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards CSA CCM version 3.0
Information security policies and processes 128bit encryption, on all data transfers. All standard interfaces. User-id and Password controlled. Limit access to information by role. Agentless software, nothing installed on client target appliance.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Each Version has a different release number. Each Version has a detailed report stating the new releases and fixes Audit report created with issues logged and tracked with feedback to the reporting customer Maintain a detailed roadmap, including customer suggestions
Vulnerability management type Supplier-defined controls
Vulnerability management approach Dedicated Support and Development team to fix any security issues Patches released within 24hours Detailed Logs produced within the software, including access and errors Automatically notify customer with issues via email generation
Protective monitoring type Supplier-defined controls
Protective monitoring approach Not Applicable to this software suite
Incident management type Supplier-defined controls
Incident management approach Customers report incidents via email or the support telephone number Calls logged and audit trail started, when fix applied audit trail is closed.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £10.00 per device per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free version
Limited Licenses Vendor run only 30 days


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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