Phoenix Software Ltd

Druva CX:inSync

CX:inSync provides backup and data governance for endpoint devices and cloud applications. Enabling you to protect all your data sources across; Desktops, laptops, Mobile, tablets devices, as well as Office365, Google Apps for Work, & Salesforce.


  • Endpoint Device Backup
  • Office365, Google Suite, & Salesforce Backup
  • Data Governance and eDiscovery Enablement
  • Federated Data Search & System Audit
  • Endpoint Data Loss Prevention
  • Endpoint Device Refresh
  • Integrated Mass Deployment
  • AD Integration & Single Sign On
  • Cloud File Share & Shared Workspace
  • Administrative dashboard & reporting


  • Compliance to data legislation (PCI-DSS,GDPR,HIPAA,PII)
  • Cost effective data protection for all data sources
  • Long-term data Retention across all data sources
  • Source-side global duplication for more efficient data backup
  • Enterprise grade security protects all data in transit
  • Self-service user data restore portal
  • Enterprise integration and deployment capabilities
  • Ransomware & malware protection
  • BYOD policy management
  • Data replication between 3 data centres


£40 to £120 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


Phoenix Software Ltd

Jonny Scott

01904 562200

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements Dependant on opportunity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 4 hours mon-fri 9-5
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Telephone support desk
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A start-up guide is sent to the customers upon ordering. Additional help is available as a professional services engagement for an additional fee
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users can download all of their data
End-of-contract process Customer has 30 day period to retain their account before it is permanently deleted.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Users can access and use the same functionality across desktop and mobile devices as well as protect data across both platforms. The mobile devices use a dedicated application per operating system app store.
Accessibility standards None or don’t know
Description of accessibility Users can access the service via supported internet browsers, as well as via the software agent available on supported platforms.
Accessibility testing Basic interface testing done but does not comply with regulatory standards
What users can and can't do using the API Users can utlise the API access for pulling limited reporting information from within the system
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available Yes
Description of customisation Customers can self brand components within the service and allow them to display their own support information within the endpoint client applcation and self-service portal.


Independence of resources The service is scalable using Amazon AWS Compute and Storage for all users, allowing it to use further resoruces as and when necessary


Service usage metrics Yes
Metrics types Customers can view metrics on backup & restore status, data utilization, data usage trends, file sharing , user activity, device activity
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports


Supplier type Reseller (no extras)
Organisation whose services are being resold Druva / Oriium

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can self-restore data themselves via a self-service portal accessible to them, or the assigned administrator within their cloud service can access and carryout the restore process for them.
Data export formats Other
Other data export formats Users can upload data in any format
Data import formats Other
Other data import formats Users can upload data in any format

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability We provide an SLA of 99.5% uptime
Approach to resilience The cloud instance for the customer is alwalys replicated between 3 physically different data centres as part of the Amazon AWS availability zone feature. In the case of access being not availabile from 1 datacentre, the customers instance will be instantly available from 1 of the 2 further datacentres.
Outage reporting Outages of the system availability or the storage component are communicated to all assigned administrators within a cloud instance via email as well as via the Support Portal

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Users will require 2-factor authentication in order to access the service. This authentication can be controlled using the service's own in-built authentication system, or alternatively, organisations can join this to their own internal Active Directory domain for management of users.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 19/10/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 29/09/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover N/A
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO/BSI

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Any changes are controlled under project management
Vulnerability management type Undisclosed
Vulnerability management approach N/A
Protective monitoring type Undisclosed
Protective monitoring approach N/A
Incident management type Undisclosed
Incident management approach N/A

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £40 to £120 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 day free trial


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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