Telefonica UK Limited

O2 Wifi

O2 Wifi is a fully managed public wifi solution that’s free to end-users, open to all and simple to use, enabling direct engagement and communication with citizens, driving footfall and increasing productive dwell-time. Providing an open community of users, it also benefits the venue-partner by generating rich customer behaviour insights.


  • One-Step Registration , with no user names and passwords required
  • Ability to deploy Wifi as greenfield or over existing infrastructure
  • Branded webpages that enable engage with your customers
  • Content Filtering and Bandwidth management, provided as standard
  • Fast reliable and Secure
  • Diverse venue-base, helping to build a large user community
  • Scalable, and delivered through strong partnerships across variety of venues


  • Free Wifi gives immediate access to 14,000+ O2 Wifi hotspots
  • Become part of O2 (25million+users) irrespective of service-provider
  • Provides valuable in-depth data analytics of users within your venue
  • Can be used for both Corporate and Guest connectivity
  • Does not eat into data allowance on your mobile allowance
  • Potential to use as 3G/ 4G backup to primary WAN
  • Gateway into other O2 services- UC, SIP, Cloud services MDM
  • Cloud app and traffic prioritisation, delivered alongside O2 office-Wifi
  • Footfall and reliable zone reporting on venue usage and utilisation


£48.91 per instance per month

Service documents

G-Cloud 11


Telefonica UK Limited

Neil Cruden


Service scope

Service scope
Service constraints None
System requirements None

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Not applicable
Onsite support Onsite support
Support levels O2 Wifi proactively monitor the following services across the customer venues 24/7, 365 days notably- Core network, Servers, Network components, Connectivity & Availability
Core Network Service Levels:
P1 Major – 6hrs
P2 Medium – 12hrs
P3 Low – 5 days
Hardware, Router, AP, Cabling 24hrs – 8am to 8pm.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Users click on O2 Wifi SSID and open a browser, the user fills a form on the welcome page. A text with a user code is then sent to the mobile number provided by the user. Once the user is verified they get access every time they connect to O2Wifi.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Not applicable to the service
End-of-contract process Please refer to Service Definition documentation

Using the service

Using the service
Web browser interface Yes
Using the web interface Non applicable
Web interface accessibility standard None or don’t know
How the web interface is accessible Through a URL, using credentials with optional 2FA.
Web interface accessibility testing None
What users can and can't do using the API Registration API - Push
Provides you with registration data in real time as the user signs-up
Allows you to pull a list of marketing Opt ins for a given day
Session API - Subscription API.
Raw session data, “start” (arrive at venue), “interim” (dwell) and “stop”) (leave venue) for opted-in users.
Dataset API
Allows filtering of session data. Insights API - Reporting
You can obtain summary reports of usage e.g. devices, connection duration etc.
API automation tools
  • Ansible
  • Other
Other API automation tools
  • Subscription APIs require access token from OAuth 2.0 Identity
  • Obtained using credentials provided during the onboarding process.
  • Token must be included in an Authorization HTTP header
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources There's a 10GB monthly usage allowance. If you use more than 10GB in any month, we may give you a written warning (by email or otherwise). In extreme circumstances, if the levels of activity don't immediately decrease after the warning, we may reduce the quality of your Service for the rest of that month or permanently, suspend or terminate your Service.
Usage notifications Yes
Usage reporting
  • Email
  • SMS


Infrastructure or application metrics Yes
Metrics types
  • Network
  • Other
Other metrics
  • Monthly Service Reports to the customer are produced
  • Based upon the system availability KPIs
  • Service Performance Summary Report
  • Service Desk Report
  • Incident Summary Report
  • Problem Management Report
  • Root Cause Analysis for Priority 1 and major Incidents.
  • Root Cause Bulletin
  • Install, Move, Add and Change (IMAC) Delivery and Order Summary
  • Service Performance (against Service Level Agreement targets) and more
Reporting types
  • API access
  • Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Physical access controls at data centre. Encryption of physical media.
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • Other
Other protection between networks O2 Wifi services are physically separated from the buyer's network
Data protection within supplier network Other
Other protection within supplier network Private WAN service

We comply to all the Government regulations around data protection including Digital Economy Act (DEA 2010), and Data Protection Act (DPA)

Availability and resilience

Availability and resilience
Guaranteed availability Availability is dependent on Local site infrastructure, connectivity and the Core Network. The guaranteed availability will be based on the specific combination selected for the customer.
Approach to resilience We have full resilience across all aspects of the Core network. This includes resilience within the Data Centres, across the Data Centres and connectivity in and out of the Data Centres.
Outage reporting Any service outage is communicated via our Service Desk through our case management tool which is Service Now. For every incident ticket that is raised related to yourselves will mean you receive an e-mail when the case is opened, updated, resolved and closed.

Identity and authentication

Identity and authentication
User authentication Other
Other user authentication In order to use the O2 Wifi service, users will go through a simple, one off registration process. Once registered the device MAC address is ued to authenticate the device onto the service.
Access restrictions in management interfaces and support channels Non applicable - we do not provide access to management interfaces as part of the standard service.
Access restriction testing frequency Never
Management access authentication Other
Description of management access authentication Not applicable to the service
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 22/01/2010
What the ISO/IEC 27001 doesn’t cover All relevant areas covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • CAS (T)
  • ISO27001
  • BS ISO/IEC 27001:2005
  • BS EN ISO 14001:2004
  • ISO 22301:2012
  • OFCOM Metering and Billing Direction
  • Payment Card Industry (PCI) v1.2.1 Data Security standard

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards CAS/T
Information security policies and processes O2 has its own information security policy based on ISO27001. We have well developed internal processes for handling security events. We have security teams dedicated to specific areas. The business is audited by external auditors to ensure compliance with the standards we adhere to.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach A Change Advisory Board meeting is held to discuss the change. Any risks or conflicts with other changes are highlighted. Testing and roll back procedures are discussed.
Only once authorisation has been granted can the work take place.
The change management ticket is updated and closed with the outcome noted.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our process which starts with hardening the equipment to reduce the likelihood of some vulnerabilities. For this we use CIS benchmarks for server and network equipment build. We also use OWASP for web applications We scan our hosts and networks with Qualys. We receive alerts from vendors. We receive reports from pen testers. We carry out an impact assessment. We remediate the issues, following a change control process, within defined timescales. If an issue cannot be remediated, the risk owner can raise an exemption. Regular governance meetings are held to discuss items on the risk register.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We aim for gpg13 best practice.

We log centrally to the O2 instance of Arcsight SIEM. Alerts on events are recorded as tickets, escalated to the correct team and investigated.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach O2 UK have a CERT (Computer Emergency Response) team. Incidents are escalated to them via defined process steps. They have close links with technical and legal people as well a senior management.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Not applicable as the end users do not directly connect to the virtualisation environment.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres Best practice and adherence to the EU Code of Conduct for Energy Efficient datacentres


Price £48.91 per instance per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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