GCC innova Ltd

GCC Microsoft Dynamics 365 Customer Engagement SaaS services

Service is to provide Microsoft Dynamics 365 Customer Engagement SaaS services along with associated services

Features

  • Dynamics 365 Customer Engaement functionality
  • Remote access

Benefits

  • Access data from any device

Pricing

£6 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

128771269106076

GCC innova Ltd

Chris Harthman

01452371441

chris.harthman@gcc.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints All as per the Microsoft Dynamics 365 processes
System requirements
  • Needs a mainstream browser
  • Needs to be fully licensed

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4 hour response, Monday-Friday 08.30 - 17.30
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Service desk support is Premium (4 hour) or Premium Plus (2 hour) response. Costs for services levels depend on which cloud services are being provided Yes we provide a technical account manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started GCC provide onsite and online training along with user documentation
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Via GCC end of contract extraction services
End-of-contract process End of contract processes are at additional cost at GCC standard day rates

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service As per the Microsoft Dynamics 365 services guide
Service interface No
API Yes
What users can and can't do using the API Users must contact GCC to access any API interfaces
API documentation No
API sandbox or test environment Yes
Customisation available Yes
Description of customisation All as per the Microsoft Dynamics 365 service options

Scaling

Scaling
Independence of resources All as per the Microsoft Dynamics 365 service guides

Analytics

Analytics
Service usage metrics Yes
Metrics types All as per the Microsoft Dynamics 365 service metrics
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach All as per the Microsoft Dynamics 365 service guides
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Via GCC data export services or directly in to Excel
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks All as per the Microsoft Dynamics 365 service guides
Data protection within supplier network Other
Other protection within supplier network All as per the Microsoft Dynamics 365 service guides

Availability and resilience

Availability and resilience
Guaranteed availability All as per the Microsoft Dynamics 365 service guides
Approach to resilience All as per the Microsoft Dynamics 365 service guides
Outage reporting All as per the Microsoft Dynamics 365 service guides

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication All as per the Microsoft Dynamics 365 service description
Access restrictions in management interfaces and support channels Access restrictions are through the GCC service desk management tools for password protection and encryption
Access restriction testing frequency Never
Management access authentication Other
Description of management access authentication All as per the Microsoft Dynamics 365 service description

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Less than 1 month
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Less than 1 month
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Security is modelled on ISO 27000 and adapted to suit a small business such as GCC
Information security policies and processes All as per the GCC GDPR published standards

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All as per Microsoft Dynamics 365 service descriptions
Vulnerability management type Undisclosed
Vulnerability management approach All as per Microsoft Dynamics 365 service descriptions
Protective monitoring type Undisclosed
Protective monitoring approach All as per Microsoft Dynamics 365 service descriptions
Incident management type Undisclosed
Incident management approach We have pre-defined processes for common events Users can use telephone, email and web portal to report incidents Reports are provided via the web portal

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £6 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial All inclusive, limited to 30 days - core Microsoft Dynamics 365 systems only

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
Return to top ↑