GCC innova Ltd

GCC Microsoft Dynamics 365 Customer Engagement SaaS services

Service is to provide Microsoft Dynamics 365 Customer Engagement SaaS services along with associated services

Features

  • Dynamics 365 Customer Engaement functionality
  • Remote access

Benefits

  • Access data from any device

Pricing

£6 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 2 8 7 7 1 2 6 9 1 0 6 0 7 6

Contact

GCC innova Ltd

Chris Harthman

01452371441

chris.harthman@gcc.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
All as per the Microsoft Dynamics 365 processes
System requirements
  • Needs a mainstream browser
  • Needs to be fully licensed

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hour response, Monday-Friday 08.30 - 17.30
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Service desk support is Premium (4 hour) or Premium Plus (2 hour) response. Costs for services levels depend on which cloud services are being provided Yes we provide a technical account manager
Support available to third parties
Yes

Onboarding and offboarding

Getting started
GCC provide onsite and online training along with user documentation
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Via GCC end of contract extraction services
End-of-contract process
End of contract processes are at additional cost at GCC standard day rates

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
As per the Microsoft Dynamics 365 services guide
Service interface
No
API
Yes
What users can and can't do using the API
Users must contact GCC to access any API interfaces
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
All as per the Microsoft Dynamics 365 service options

Scaling

Independence of resources
All as per the Microsoft Dynamics 365 service guides

Analytics

Service usage metrics
Yes
Metrics types
All as per the Microsoft Dynamics 365 service metrics
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
All as per the Microsoft Dynamics 365 service guides
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Via GCC data export services or directly in to Excel
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
All as per the Microsoft Dynamics 365 service guides
Data protection within supplier network
Other
Other protection within supplier network
All as per the Microsoft Dynamics 365 service guides

Availability and resilience

Guaranteed availability
All as per the Microsoft Dynamics 365 service guides
Approach to resilience
All as per the Microsoft Dynamics 365 service guides
Outage reporting
All as per the Microsoft Dynamics 365 service guides

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
All as per the Microsoft Dynamics 365 service description
Access restrictions in management interfaces and support channels
Access restrictions are through the GCC service desk management tools for password protection and encryption
Access restriction testing frequency
Never
Management access authentication
Other
Description of management access authentication
All as per the Microsoft Dynamics 365 service description

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Less than 1 month
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Less than 1 month
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Security is modelled on ISO 27000 and adapted to suit a small business such as GCC
Information security policies and processes
All as per the GCC GDPR published standards

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All as per Microsoft Dynamics 365 service descriptions
Vulnerability management type
Undisclosed
Vulnerability management approach
All as per Microsoft Dynamics 365 service descriptions
Protective monitoring type
Undisclosed
Protective monitoring approach
All as per Microsoft Dynamics 365 service descriptions
Incident management type
Undisclosed
Incident management approach
We have pre-defined processes for common events Users can use telephone, email and web portal to report incidents Reports are provided via the web portal

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£6 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
All inclusive, limited to 30 days - core Microsoft Dynamics 365 systems only

Service documents

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