Nexus Open Systems Ltd

Nexus Dark Web Monitoring & Reporting Service

Digital credentials including usernames and passwords connect your employees to critical business systems and applications, along with other online services. Compromised credentials are amongst the most valuable assets found on the Dark Web. Nexus Dark Web Monitoring and Reporting delivers real-time awareness of compromised credentials and remedial correction.

Features

  • Proactive identity monitoring for employees
  • 24/7 365 monitoring using human & artificial intelligence
  • Real-time awareness of compromised credentials
  • Summary compromise alert reports sent to designated contacts
  • Remedial action to change the affected users’ credentials
  • Automated logging of critical tickets when compromise occurs
  • Inclusive setup and installation of client profiles on platform
  • Scours millions of sources including botnets, chat rooms, P2P networks
  • Free initial Dark Web scan and report
  • No requirement to connect software to high risk services directly

Benefits

  • Help mitigate cyber threats that leverage stolen credentials
  • Simple per domain pricing per month
  • Flexible to scale and add further domains as you grow
  • Same advanced monitoring as used by FT 500 companies
  • Peace of mind that your user credentials are monitored
  • Delivers domain, supply chain and executive email monitoring
  • Protect your company data and intellectual property
  • Reduce the risk of data breaches and their financial impact
  • Improve the visibility of when data is compromised
  • Use our resource rather than divert your IT resources

Pricing

£99 per unit per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

1 2 6 9 5 5 8 5 5 3 9 1 9 4 6

Contact

Nexus Open Systems Ltd

Chris Goodwill

01392 205095

sales@nexusos.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
Browser-based Internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard SLA is for 2 hours response for Critical issues
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Users can interact with our Technical, Sales and Training teams. Raising questions which are dealt with there and then. Alternatively we will take enquiries away and respond direct to users through email.
Web chat accessibility testing
None as yet
Onsite support
Yes, at extra cost
Support levels
Pricing: No Set-up Costs; No Annual Upgrade or Re-licencing Costs; Simple Pricing Model - Support: Ongoing 8-6 Support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We follow a defined process for on-boarding new clients to ensure that they have the assurance of our help, whilst at the same time remain in control of the cloud services which are often at the core of their business. Through the on-boarding process Nexus will complete a detailed assessment of: • Client’s strategic vision • Organisational culture • Current and future objectives • Desire business outcomes • Potential improvements to existing business processes • Project and programme delivery resources • Current governance and programmes. We can provide onsite training to our clients as well as instruction at our own training centre. User documentation is provided by way of client portal guide
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The monthly service provides monitoring of credentials on the Dark Web, once the contract ends, no further monitoring takes place.
End-of-contract process
The monthly service provides monitoring of credentials on the Dark Web, once the contract ends, no further monitoring takes place.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Web browser
Accessibility standards
None or don’t know
Description of accessibility
Not applicable
Accessibility testing
Not applicable
API
Yes
What users can and can't do using the API
While email integration carries the advantage of easy configuration, a direct integration between your ticketing system and Dark Web ID solution avoids any issues that may occur with email delivery and processing. Using Dark Web ID’s compromise API, you’ll also have easier access to the metadata of compromises rather than parsing text from an email notification.
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Web-based system continuously searches and monitors the Dark Web for all valid credentials

Analytics

Service usage metrics
Yes
Metrics types
Service provides monitoring and alerting
Service provides summary compromise reports
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
ID Agent

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Any data required can be exported in the format of your choice, or through the online portal.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The service comes with a defined SLA
Approach to resilience
Not applicable
Outage reporting
Our service desk generates email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access management controls are available through the portal with admin users enabling additional controls for other areas. As the service will only need to be accessed by the IT Admin team there is less of a requirment to give end users access.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • ISO27001 is in progress

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials
Information security policies and processes
Policies have been established to ensure a common, accountable, secure, and professional approach. Each person who is to be granted elevated rights is required to commit to these codes of practice before rights are assigned. System administrators require formal authorisation from the "owners" of any equipment they are responsible for and have a duty to monitor compliance with policies which apply to the systems. Policies cover Authorisation and Authority, Responsibility, Permitted Activities, Operational activities, Policy activities, Disclosure of information, Modification of data and Deletion of data.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Available upon request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available upon request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available upon request
Incident management type
Supplier-defined controls
Incident management approach
Available upon request

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£99 per unit per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free scan and report available

Service documents

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