Intelligent Voice

Intelligent Voice

Scalable, Secure Speech Recognition and Natural Language Processing for highly regulated and privacy sensitive environments. The Intelligent Voice Speech Analysis Software provides a powerful and comprehensive suite of speech analysis capabilities, covering e-discovery / e-disclosure, live and post call compliance monitoring, PCI redaction, legal and regulatory services, and fraud prevention.


  • Fastest and most accurate speech to text engine commercially available
  • Makes audio and video files keyword searchable for review
  • Real-time conversation monitoring for contact centre agents and supervisors
  • Live, non-enrolled, biometric Speaker Identification and revalidation
  • Proprietary topic extraction specifically calibrated for voice
  • Patented SmartTranscript™ html file, with in-player topic navigation
  • Automatic redaction of pre-defined data classes (e.g. PCI)
  • Foreign languages and industry-specific vocabulary
  • Full self-service model building capabilities
  • Biometric search for persons of interest


  • Identifies themes and concepts in otherwise non-searchable data
  • Enables a more targeted review of audio data files
  • Automated compliance alerts for regulated environments
  • Explainable, defensible flagging of potentially untruthful claims and statements
  • Automated credibility alerts for fraud and other risk environments
  • 50%+ reduction in time spent on audio investigations
  • No trade-off between processing acceleration and transcription accuracy
  • Algorithmic surfacing of blind spots and unknown unknowns
  • 16 times improvement in call steering and dissemination
  • Utilisation-based pricing


£10000 per instance

Service documents


G-Cloud 11

Service ID

1 2 5 5 8 4 2 6 9 8 7 6 5 2 4


Intelligent Voice

Nigel Cannings


Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • GPU-accelerated hardware or cloud instance
  • Audio or video to process

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within service levels
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
• Standard: Monday to Friday, 09:00 - 17:30 UK
• Premium: 24 / 7 / 365
Support available to third parties

Onboarding and offboarding

Getting started
Online training. Onsite training. User documentation.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Audio and video files, and transcripts in all the available formats, can all be extracted at any point during the contract, including contract end. Associated metadata and unique identifiers can also be extracted from the open-source database during or at the end of the contract. IV would provide such assistance and information to the Client or a New Service Provider as necessary to enable as efficient and effective a transfer of services as possible.
End-of-contract process
There are no additional costs associated with an end of contract.

Using the service

Web browser interface
Supported browsers
  • Firefox
  • Chrome
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
What users can and can't do using the API
A fully documented REST-based API supports all user functions
API documentation
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
By agreement with Intelligent Voice Limited


Independence of resources
Users will not be affected by the demand other users may place on our service.


Service usage metrics
Metrics types
Hours processed,
Custodians (i.e individuals) processed,
Phone lines / numbers
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
API, UI or Command Line
Data export formats
  • CSV
  • Other
Other data export formats
  • .html
  • .eml
  • .wav
  • .txt
  • .xml
  • .dat
Data import formats
  • CSV
  • Other
Other data import formats
  • 16-bit Signed Integer PCM .wav
  • H264 video codec, AAC audio codec .mp4

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Approach to resilience
Shared-nothing high-availability setup with multiple redundant servers. Geographic replication. DNS based failover.
Outage reporting
Email alerts and API

Identity and authentication

User authentication needed
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Role-based access control
Access restriction testing frequency
At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Board level responsibility
Information security policies and processes
All staff empowered to review and escalate security risks.
Designated individuals responsible for reviewing security.
Secure-by-design software development including security reviews during development process.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All software development assets are stored in a version control system. Software development lifecycle is tracked in change control system. Security review is done during development and at regular intervals.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats are actively triaged and prioritised by development teams. Patches can be deployed within 1 hour if required. Information on threats comes from internal review, client escalation, and supplier notice (including tracking open source software vulnerability reports).
Protective monitoring type
Protective monitoring approach
Review processes and automated intrusion detection. Response includes internal review and client disclosure. Response time depends on severity and nature or incident, can be sub-1-hour response.
Incident management type
Incident management approach
Pre-defined responses for some events. Dedicated support routes for users. Incident reports typically distributed by email.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£10000 per instance
Discount for educational organisations
Free trial available

Service documents

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