Equifax Ltd

Debt Management

Equifax provide a range of debt management services. These use our extensive data attributes to help segment case files, separate those debtors who can pay from those who won’t, devise focused strategies for successful debt collection, and work with debt collection agencies to recover monies owed.

Features

  • Provides comprehensive data display for further debt investigation / negotiation
  • Includes hyperlinks to other names and addresses to extend assessment
  • Supports both online, real-time transactions and batch file processing
  • Simple and intuitive to use, with clear presentation of results
  • Seamlessly integrates with our services that help trace individuals
  • Profiled and segmented files are returned to your debt managers
  • Proactively monitors our databases for updates on individuals
  • Fully compliant with all relevant legislation, e.g. Data Protection Act.

Benefits

  • Improves overall debt collection / recovery rates and increases yield
  • Saves money through efficient use of internal debt management resources
  • Improves efficiency by providing integrated access to extensive financial data
  • Provides a comprehensive understanding of a debtor’s financial status
  • Helps separate debtors who can pay from those who won’t
  • Enables creation of customer-focused treatment strategies
  • Helps challenge debtor claims of not being able to pay
  • Helps improve customer relations by treating debtors as individuals
  • Ensures you are quickly informed of new / updated data

Pricing

£250 per instance

  • Free trial available

Service documents

G-Cloud 11

123662202316871

Equifax Ltd

Mitesh Gandhi

+44 7580 850 039

bid.team@equifax.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No
System requirements Access provided via supported browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times No, email responses are the same at weekends. User support is 24/7.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels The service will be accessed via a standard browser so minimal impact on current infrastructure. We would not anticipate requiring technical support however we would work with any organisation to overcome any potential issues.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Once users have been set up we will engage with the buyer to assess what the training needs are and how best they can be fulfilled. Training options include on site / webinar / train the trainer. Full user documentation can be provided and the system has an online help facility which users can refer to at any time.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This is an online service which utilises the data provided only when requested by the user. There will not be any data held on Equifax's beyond what is legally mandated for audit and compliance purposes.
End-of-contract process Once the contract period has ended the account will be deleted so no users can log on in the future. All costings would be clearly marked on the contract which would be agreed at the outset of the arrangement and no further costs will be incurred outside of that.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Reader View is available
API No
Customisation available No

Scaling

Scaling
Independence of resources Equifax websites are widely used by a wide variety of organisations within the UK and as such have a scalability built in so there is always capacity to cope with additional demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Equifax can provide usage information based on the actual volume of requests. These can show the volume of and type of reports requested and also details of the request such as user who performed the request, time and date and details of what was input.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Results from the enquiry will be shown on screen and users can then print or create a .pdf of the results for reference. Should batch requests be submitted these will be provided in .csv format.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Services typically run at around 99.5% availability. Buyers can liaise with Equifax at the outset of a contract to agree on SLA's and what refunds the buyer would be eligible for should the service run below the agreed SLA.
Approach to resilience This information can be made available on request.
Outage reporting A public dashboard (on the log on page) will be provide information on any known upcoming changes to the products and services. In the case of outages we will communicate the issue and the progress (along with expected resolution times where available) to buyers via email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Confidential. We are happy to discuss in further detail with the Equifax Security team.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We follow ISO 27001 best practice, which ensures we comply to various regulations regarding data protection, privacy and IT governance. All employees have to read, acknowledge and sign the information security policy when they join the company. All employees are vetted using previous employment references and internal credit checks as part of the application process. We operate a mandatory induction training programme for all new starters, which includes a detailed study of the company’s information security policy, standards, practices, and the employee’s obligations under that policy framework. All employees have to sign non-disclosure / confidentiality agreements
Information security policies and processes We follow ISO 27001 best practice, which ensures we comply to various regulations regarding data protection, privacy and IT governance. All employees have to read, acknowledge and sign the information security policy when they join the company. All employees are vetted using previous employment references and internal credit checks as part of the application process. We operate a mandatory induction training programme for all new starters, which includes a detailed study of the company’s information security policy, standards, practices, and the employee’s obligations under that policy framework. All employees have to sign non-disclosure / confidentiality agreements.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Confidential. We are happy to discuss in further detail with the Equifax Security team.
Vulnerability management type Undisclosed
Vulnerability management approach Confidential. We are happy to discuss in further detail with the Equifax Security team.
Protective monitoring type Undisclosed
Protective monitoring approach Confidential. We are happy to discuss in further detail with the Equifax Security team.
Incident management type Undisclosed
Incident management approach Confidential. We are happy to discuss in further detail with the Equifax Security team.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £250 per instance
Discount for educational organisations No
Free trial available Yes
Description of free trial For a limited time or an agreed volume of reports Equifax would be willing to provide to trial of the full service in order for an assessment to be made by the supplier of its suitability.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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