Somerford Associates Limited

Netskope - Secure Web Gateway and Cloud Access Security Broker

Netskope is an agile data-centric next generation Secure Web Gateway (SWG) that protects data when accessing cloud services, applications and the web, providing real-time insights of advanced threats and user behaviour. Acting as a Cloud Security Access Broker (CASB), Netskope monitors and enforces security policies.

Features

  • Cloud security
  • Remote Data Access
  • Managed Cloud Applications
  • Data Threat Protection
  • Cloud Services
  • Cloud Access Security Broker
  • Secure Web Gateway
  • Digital Transformation
  • Adaptive Data Access Control
  • Cloud Encryption

Benefits

  • Netskope is data-centric, cloud-smart and fast
  • Netskope follows and secures data everywhere it goes
  • Netskope protects data created and exposed in the cloud
  • Netskope secures unmanaged cloud apps and personal devices
  • Netskope enables you to safely use the cloud and web
  • Netskope delivers real-time, cloud-native security
  • Netskope delivers a cloud security stack and threat protection
  • Netskope data protection safeguards sensitive data from loss and exposure
  • Netskope protects data in SaaS, IaaS and PaaS platforms
  • Netskope provides inline threat protection for web and cloud traffic

Pricing

£70.00 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

1 2 2 7 5 7 0 7 8 9 6 6 5 3 1

Contact

Somerford Associates Limited Penny Harrison
Telephone: +44 1242 388168
Email: penny.harrison@somerfordassociates.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Netskope encryption can be applied to sensitive data at rest in managed cloud services like Office 365 and Salesforce, regardless of when content is created or uploaded. Encryption can also be applied automatically inline to content for any cloud service transparent to users.
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
No.
System requirements
Cloud infrastructure, not suitable for on-prem data storage.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support desk is available during normal working hours (0830-1730 hours Mon-Fri (less Bank Holidays). Weekend support requests are dealt with as a priority the next working day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Our Service Desk provides support for P1 to P4 where a part of the software, appliance or license was previously working and is not working as expected or at all. If an issue requires a level of Professional Services to engage, a member of the support team will discuss with your Account Manager to discuss this further. Service Desk offer support through several channels, including telephone, e-mail and remote sessions where appropriate. Any employee of our entitled customers can raise a support desk ticket via telephone or e-mail with their company e-mail address. This will be logged and assigned to an engineer who will respond within 1 business hour. Somerford resolve over 90% of service desk tickets without requiring the involvement of our Partners. Where Partner involvement is required, we will advise you on this the process. Wherever possible, we will manage your service desk case with our Partners. Our service desk is available between 9am and 5pm Monday to Friday, excluding Bank Holidays. Our service desk will provide support for existing Customers and companies that are engaged in Proof of Concepts. All our customers have a Technical Account Manager.
Support available to third parties
No

Onboarding and offboarding

Getting started
We’ll partner with you to plan and deploy your Netskope cloud security solutions from start to finish. Our Professional Services team is all set to work through your Activation so that you’re realising value from your investment. Following Activation, we’ll provide guidance for policy and reporting set-up as your Netskope adoption grows.
A mixture of self-paced online e-learning and, for learners that prefer, live classroom training on the entirety of the Netskope platform is available. In addition to training, virtual workshops are available for enablement.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Administrators may download metadata and event logs through the Netskope REST API or from within the Netskope administration console on demand.

Administrators can also delete all metadata from the administration console.
End-of-contract process
When a customer contract expires and is not renewed or at POC completion, processes are in place to ensure full and proper data migration and secure deletion of customer data. A full and complete data removal process including backups are rotated out after 30 days from contract termination.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Seamless user interface between mobile and desktop.
Service interface
No
API
Yes
What users can and can't do using the API
Netskope provide REST APIs to the Netskope console to allow data requests such as event, alarms, and reports. API documentation is available through the "help" section of the Netskope console.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
No

Scaling

Independence of resources
Netskope sits on dedicated cloud infrastructure scaled appropriately to each customers requirements. One or more tenants can be provisioned across several points of presence spread between different geographical locations for availability.

Analytics

Service usage metrics
Yes
Metrics types
TBC
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Netskope

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users can schedule and export custom reports, as well as leverage the Netskope API to access additional data and metrics.
Data export formats
  • CSV
  • Other
Other data export formats
PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability target is 99.9% or above. SLAs and related support terms including credits are available at https://www.netskope.com/support-terms
Approach to resilience
Netskope operates a highly redundant distributed cloud platform with auto-failover. Netskope operates its platform on private cloud infrastructure that is not reliant on the public cloud.
Outage reporting
Service outages are communicated through the Netskope customer support portal. Customers can sign up for automated email alerts.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
All logical access including remote access to the Netskope production platform and networking devices requires unique individual user accounts and are controlled using secured VPN and bastion hosts enabled with multi-factor authentication through a federated identity management system.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Coalfire ISO, Inc.
ISO/IEC 27001 accreditation date
25/10/2019
What the ISO/IEC 27001 doesn’t cover
The scope of the ISO/IEC 27001:2013 is limited to the security management system (ISMS) supporting the documented policies, procedures and controls implemented at the organisations worldwide corporate headquarters and supplemented by the locations listed with the certificate, in accordance with the Statement of Applicability, and aligned with ISO/IEC 27018:2019. The ISMS preserves the confidentiality, integrity, and availability (CIA), and privacy information assets for the Netskope Cloud Security Services Platform.

The department scope includes Netskope's human resources, information security, information technology, infrastructure operations, engineering, and corporate information technology teams affecting the ISMS.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
25/10/2019
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
The scope of the ISO/IEC 27001:2013 is limited to the security management system (ISMS) supporting the documented policies, procedures and controls implemented at the organisations worldwide corporate headquarters and supplemented by the locations listed with the certificate, in accordance with the Statement of Applicability, and aligned with ISO/IEC 27018:2019. The ISMS preserves the confidentiality, integrity, and availability (CIA), and privacy information assets for the Netskope Cloud Security Services Platform.

The department scope includes Netskope's human resources, information security, information technology, infrastructure operations, engineering, and corporate information technology teams affecting the ISMS.
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • AICPA SOC 2
  • AICPA SOC 3
  • FedRAMP
  • Privacy Shield
  • TRUSTe
  • Cloud Computing Compliance Controls Catalog (C5)
  • California Consumer Privacy Act
  • Data Processing Addendum
  • ISO/IEC 27018:2019

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Netskope have a documented set of Information Security policies that are sponsored and approved by senior management; published and available to all employees on an internal intranet page; and required to be read and acknowledged on hire and at least annually as part of the Netskope Security Awareness program.

Netskope's Information Security Policies are in alignment with the AICPA Security, Availability and Confidentiality trust principals, ISO 27001, ISO 27018, and CSA STAR certifications.

Netskope SOC 2 and SOC 3 reports provide additional details on the specific control activities executed by Netskope.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Netskope have a documented software development lifecycle and change management program utilizing a change management system that has been approved by management, communicated to appropriate constituents and has an owner to maintain and review the policy at least annually.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Netskope has a documented patch and vulnerability management process in place, along with an automated configuration management solution to support efficient deployments of new patches and to ensure that security-related patches are addressed within a reasonable timeframe based on their risk, CVSS score, and applicability to the systems environment and architecture.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Netskope has defined incident management procedures and communication protocols to notify clients in the event of a breach.

Netskope maintains incident and log review management processes that includes both automated alerts and at least daily log reviews. Netskope responds to such incidents within 24 hours.
Incident management type
Supplier-defined controls
Incident management approach
Netskope have a documented incident response policy and plan including playbooks for common events. Incidents are triaged and responded to as documented.
Internal users are provided instructions for communicating potential security breaches to the Governance, Risk and Compliance team.
If an incident is detected or reported, an incident report is created by authorized personnel. Corrective actions are implemented in accordance with defined policies and procedures.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£70.00 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at penny.harrison@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.