Centerprise International Ltd

Dell Boomi Integration Platform as a Service (IPaaS)

Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of cloud integration and workflow automation for building the Connected Business. Our technologies connect applications, assure data quality and automate business processes. Our cloud-native, low-code platform helps more than 6,500 organisations run better, faster and smarter.

Features

  • Application and Data Integration
  • Application Programming Interface (API) Design and Management
  • Back to Back (B2B) Electronic Data Interchange (EDI) Management
  • HUB - Master Data Hub
  • Boomi Flow - Workflow Automation and Application Development

Benefits

  • Achieve interoperability between your internal system and trading partners
  • Automate workflows on any channel, device or platform with low-coding
  • Business agility achieved through modern integration approach to digital transformation
  • Integrate any endpoint combination of applications
  • Enterprise grade solution with global reach
  • Provides true ease of use and faster time to value
  • Modernise and expose underlying APIs to deliver realtime interactions
  • Single platform moves, manages and governs data across the enterprise
  • Lower TCO - no hardware, software or maintenance costs
  • Synchronise and enrich trusted data across your enterprise

Pricing

£374.00 to £8980.00 per unit per month

Service documents

G-Cloud 10

122582437904416

Centerprise International Ltd

Tenders Team

01256 378 000

tendersteam@centerprise.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Dell Boomi can be used to integrate other application or data source, including both on-premise and in cloud.
Cloud deployment model Hybrid cloud
Service constraints The Dell Boomi platform is designed for and has been tested at a minimum screen resolution of 1366 x 768. Platform applications should function and display properly at this resolution and at higher resolutions. NOTE: All browsers must have JavaScript and cookies enabled. Dell Boomi supports TLS version 1.1 and TLS version 1.2 in the supported browsers. SSL version 3.0 has been disabled due to the Poodle vulnerability.
System requirements
  • The Dell Boomi platform supports Microsoft Edge
  • The Dell Boomi platform supports Microsoft Internet Explorer
  • The Dell Boomi platform supports Mozilla Firefox
  • The Dell Boomi platform supports Google Chrome
  • The Dell Boomi platform supports Apple Safari

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times You may open any level of support case by phone. And you may use Live Chat to discuss general issues related to the integration platform. But Boomi 24/7, toll-free phone support covers only Severity 1 issues (production down). If we find that an issue is not Severity 1, we will handle it according the level of support purchased which is from 4 hours to 2 business days. There is no guaranteed response time for support cases submitted via email.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AA or EN 301 549 9: Web
Web chat accessibility testing Boomi is currently working to improve the accessibility of the platform and achieve compliance with WCAG. Currently all web interfaces are AA level compliant for colours and contrast. We have increased the size of actionable icons, and all images have alt text. We are working on full keyboard navigability. As well, we have started working with an accessibility consultant to guide our work going forward.
Onsite support Yes, at extra cost
Support levels To accommodate your application integration and data management needs, Dell Boomi provides three levels of support: Standard, Premier, and Premier Plus. • Standard—Standard support is included at no charge with all Dell Boomi subscriptions. • Premier—Premier support is available for Professional, Enterprise or Enterprise Plus edition customers. The cost of Premier support is 25% of the total annual subscription price, including extra data source connections, add-ons, and upgrades. • Premier Plus—Premier Plus support is available only to Enterprise and Enterprise Plus edition customers. The cost of Premier Plus support is 35% of the total annual subscription price (£25,000 annual minimum). Predictive Assistance With our Predictive Assistance technology we can see the overall health of our entire customer population, and whether an individual customer—like you—is having an issue that we can help resolve. It’s all part of how we help Dell Boomi customers increase their ROI from our platform. You will be assigned a Customer Success Manager. Customer Account Reviews We offer you an annual technical account, conducted via web conference. These reviews are an excellent opportunity to increase your understanding of the Boomi platform and explore ways in which Boomi can further support your business.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Complimentary online training is provided to Boomi clients. https://boomi.com/services/training/ In addition, our professional services offer a 5-day JumpStart program which takes a hybrid approach to training and consulting. One of our highly skilled integration experts will travel to your facility and work hand-in-hand with a team of your IT and integration specialists. After your team is trained on our platform, they will be guided through a pilot project of your choice that fits your unique business objectives. Included in the 5-day program is a 3-day Integration Developer I training session, which enables your team to become Boomi Integration Developer Level 1 Certified. JumpStart packages are by far our most popular consulting engagements. Your team gains invaluable experience by building the foundation of an integration process that fits your business objectives while receiving hands-on training and assistance.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction The Integration Platform as a Service doesn't hold any of our clients "data" - the platform allows you to integrate your data with your systems. Any integrations that you create within the platform, can be downloaded from the portal and saved on a local drive or storage system.
End-of-contract process At the end of the contract the integration platform will no longer continue to be accessible to the customer. No action is required to be undertaken by the customer. There are no additional costs at the end of the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is accessed through a browser.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Boomi is currently working to improve the accessibility of our platform and achieve compliance with WCAG. Currently all web interfaces are AA level compliant for colours and contrast. We have increased the size of actionable icons, and all images have alt text. We are working on full keyboard navigability. As well, we have started working with an accessibility consultant to guide our work going forward.
API Yes
What users can and can't do using the API The AtomSphere API provides programmatic access to functionality that is normally accessed through the AtomSphere application. The API is built around an object/verb hierarchy. This hierarchy parallels the basic object-oriented programming paradigm as well as the web service implementation behind REST. Within the AtomSphere API: Objects represent structures and relationships within AtomSphere, such as Account, Account User Role, Atom Startup Properties, and Environment. Verbs are the various operations that you can perform for each object, such as GET, QUERY, and UPDATE. These verbs are referred to as object-based operations. Verbs that do not fall into the object/verb hierarchy, such as deployComponent and executeProcess, are referred to as action-based operations. All AtomSphere API calls are authenticated by AtomSphere user name and account ID. The account ID is used as the general context for any API call. For example, if you make an API call to execute a QUERY of the Account Groups object with no query filters applied, all of the account groups owned by the authenticated account are returned. The AtomSphere API has been developed with both a RESTish and a SOAP implementation. NOTE: AtomSphere also provides: The AtomSphere Partner API, which supports additional partner-specific operations.
API documentation Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources There are two architecture options that your integration architects can use in designing your Boomi landscape to support high availability while also supporting your disaster recovery requirements: an Active/Passive configuration or an Active/Active configuration. This document explains each of these options and their benefits so you can choose the best option for the organization: https://app-community.boomi.com/docs/DOC-2900

Analytics

Analytics
Service usage metrics Yes
Metrics types Dell Boomi AtomSphere offers three dashboards: the Account Dashboard, which is available to all accounts, the HTTP Status Dashboard, and Real-time Dashboard. These dashboards offer a holistic view of your integration activity and infrastructure. Additionally, through the Process Reporting tab, you can apply various filters to run reports and analytics based on process execution threads and documents. Finally, Boomi offers an extensive set of APIs to satisfy a plethora of use cases, including accessing report data.
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Dell Boomi

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Dell Boomi is an integration platform and does not hold any user data.
Data export formats Other
Other data export formats No user data is held
Data import formats Other
Other data import formats No user data can be uploaded to the platform

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Boomi’s goal is to achieve 99.99% Service Availability. Subject to 1c and 1d in the document in the URL (https://boomi.com/sla/), if in any month the Service Availability is less than 99.99%, Boomi shall provide, as the sole and exclusive remedy, a credit to Customer in accordance with the following schedule, with the credit being calculated on the basis of the monthly service change for the affected service: Service Availability Credit Percentage < 99.99% 10%, < 99.00% 20%, < 97.00% 35%, < 95.00% 50%, < 90.00% 100%
Approach to resilience Customers can deploy Boomi integrations and APIs to a run-time engine that provides high availability and disaster recovery out of the box, with no intervention needed by your internal teams. Boomi’s message queuing technology allows you to complete transactions with available systems, be they on-premise or SaaS, and replay those messages when your on-premise operational systems become available. In terms of business continuity, you can recover faster. You might lose connectivity to on-premise systems, but because your endpoints are in the cloud, you’re not losing data.
Outage reporting Outages are reported on the public dashboard at trust.boomi.com and email alerts sent to the account administrator.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication The AtomSphere single sign-on implementation uses SAML 2.0 with federated authentication. SAML 2.0 allows service providers (i.e., AtomSphere) to query the identity providers for authentication. AtomSphere supports both identity provider-initiated log-in and service provider-initiated log-in. Additional details can be found here: http://help.boomi.com/atomsphere/GUID-D62131F2-25DB-42C9-9BE5-8C8E2D0D6152.html
Access restrictions in management interfaces and support channels With the platform, an admin user has access to the User Management console. Within User Management tab, you add and maintain users, assign roles and privileges to users, and create custom roles to assign to users. A user corresponds to a unique email address that can be given direct access to one or more Boomi accounts. A role is assigned to a user to enable a list of privileges. A privilege is a right reserved to a role that allows a user to access or perform actions in a specific area of the Dell Boomi platform.
Access restriction testing frequency At least every 6 months
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Alcumus ISOQAR
ISO/IEC 27001 accreditation date 12/02/2018
What the ISO/IEC 27001 doesn’t cover N/A - Everything is covered by our ISO 27001 certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification SecurityMetrics
PCI DSS accreditation date 10/10/2016
What the PCI DSS doesn’t cover N/A - Everything is covered by our PCI DSS accreditation
Other security certifications Yes
Any other security certifications Cyber Security Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards Cyber Security Essentials Plus
Information security policies and processes In-line with the requirements of ISO 27001 and 20000, we've developed policies and procedures to support both standards and comply with the requirements of ISO 9001 e.g., our Information Security Policy includes the following internal policies/procedures:

•IT Security Business Continuity Policy
•Information Security Policy – Suppliers
•CCTV Policy
•CI Forensic Policy
•Corporate Hospitality and Bribery Act
•Access Control Policy
•Policy Against Malicious Code
•Child Protection Policy
•Policy on the Secure Handling, Use, Storage, Retention and Destruction of Disclosure Information
•Clear Desk Policy
•Cryptographic Policy.

The Information Security Policy has been produced and accepted by the Board. The policy is visible to all staff on SharePoint and all staff sign Appendix E of the policy, which is retained in the employee’s HR file. The importance of Information Security and the policy is covered in employee inductions and the Staff handbook.

Security responsibilities are defined within our Information Security policy, which records the following managers:

•Service Delivery Manager (Information Security Manager)
•Security Controller
•Group Quality Manager
•Users – to comply with the IT Security Policy.

Security Responsibilities are defined in the individual’s job description and employment contract.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Boomi Platform supports consumable formats, it can be reused across users and projects, its interchangeable and supports both on-premises and cloud environments. Change Management: All Boomi objects automatically save all versions with ability to restore and deploy any version. This flexible delivery capability is further enhanced by leveraging "Extensions" to the delivery integration pack. This allows sets of parameters to be defined external to the deployed integration objects that are unique to each environment in the release cycle.
Vulnerability management type Undisclosed
Vulnerability management approach Vulnerability tests are identified as part of Dell Boomi's Risk Analysis Procedure, including regular internal penetrations and code scans, as well as yearly external penetrations tests.
Protective monitoring type Undisclosed
Protective monitoring approach Reporting of Information Security Incidents and Violations Standard 2.6.1.8, applies, which can be shared under NDA. Dell Boomi has a policy for notifying customers in event of a security incident or breach. Security issues are treated similarly to production incidents. Customers are notified via the www.trust.boomi.com web site. This website provides system availability, reliability and performance information to customers, application vendors and system integrators. This site is available 24 hours per day, 7 days per week, so that you can check the current status of the Dell Boomi Atom Cloud, the MDM Atom Cloud and the Boomi platform any time.
Incident management type Supplier-defined controls
Incident management approach Our Reporting of Information Security Incidents and Violations Standard 2.6.1.8 applies, which can be shared under NDA.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £374.00 to £8980.00 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Get instant access to the Dell Boomi AtomSphere Platform, FREE for 30 days, to see how easy it is to integrate your business applications, without coding. Once your trial expires, you'll have the option to fully subscribe to Boomi AtomSphere and deploy the integration processes you built during your trial.
Link to free trial https://boomi.com/cre/free-trial-3a/?src=web

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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