Helpful Technology Ltd T/A Helpful Digital

Strategy and implementation support for consultation and engagement

We help you pick consultation methods and platforms which achieve constructive results. Our implementation support ranges from scoping and strategy design to coaching leaders and community managers; platform integration of cloud-hosted tools for consultation and engagement and the content design of materials for effective outreach and involvement of your audiences.

Features

  • Planning consultation, crowdsourcing and engagement projects
  • Senior leadership coaching in skills for consultation and engagement
  • Coaching community managers/policy teams to gather useful responses
  • Digital content design of consultation documents and platforms
  • Custom website build and support to support consultation projects
  • Training and guidance on content moderation and community management
  • Support for analysing responses and maintaining engagement
  • Integration of cloud tools and social media for feedback/policymaking

Benefits

  • Defines a positive, purposeful scope for consultation projects
  • Builds understanding and confidence amongst senior leaders
  • Aligns with Government Digital Service content design/social media guidance
  • Improves effectiveness of digital content and publishing to digital channels
  • Integrates digital channels into offline consultation feedback
  • Ensures feedback is constructive and channeled appropriately
  • Tailors consultation platforms to user needs
  • Reduces cost in making functional changes to existing CMS
  • Manages risk in gathering critical data safely and professionally

Pricing

£800 to £1,000 a person a day

Service documents

Framework

G-Cloud 12

Service ID

1 2 1 5 9 8 2 1 5 9 7 4 3 7 9

Contact

Helpful Technology Ltd T/A Helpful Digital Steph Gray
Telephone: 020 3012 1024
Email: hello@helpfuldigital.com

Planning

Planning service
Yes
How the planning service works
We help to scope the needs of the team, understand existing skills, tools and processes and set clear objectives, milestones and deliverables for the project. We work transparently and in an agile way with clients so you can follow progress and reprioritise work as the requirements become clearer. We are tool and provider agnostic, so provide independent advice rooted in user needs and an understanding of the wider landscape you operate in.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We diagnose skills gaps and understand the dynamics and roles in your team. We provide training to address the needs of individuals in the team in a range of modes, from in-person workshops to virtual, self-paced learning. These are always practical and tailored to your organisation and its context: leaving behind greater confidence, practical skills and low-cost tools and templates.

Where we provide implementation support for a consultation tool, we provide publisher training on publishing and moderation.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
No specific constraints: we provide on-premise training/support and remote support

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to client queries on email via our helpdesk within 24 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We respond to client queries on email via our helpdesk within 24 hours.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£800 to £1,000 a person a day
Discount for educational organisations
No

Service documents