Strategy and implementation support for consultation and engagement
We help you pick consultation methods and platforms which achieve constructive results. Our implementation support ranges from scoping and strategy design to coaching leaders and community managers; platform integration of cloud-hosted tools for consultation and engagement and the content design of materials for effective outreach and involvement of your audiences.
Features
- Planning consultation, crowdsourcing and engagement projects
- Senior leadership coaching in skills for consultation and engagement
- Coaching community managers/policy teams to gather useful responses
- Digital content design of consultation documents and platforms
- Custom website build and support to support consultation projects
- Training and guidance on content moderation and community management
- Support for analysing responses and maintaining engagement
- Integration of cloud tools and social media for feedback/policymaking
Benefits
- Defines a positive, purposeful scope for consultation projects
- Builds understanding and confidence amongst senior leaders
- Aligns with Government Digital Service content design/social media guidance
- Improves effectiveness of digital content and publishing to digital channels
- Integrates digital channels into offline consultation feedback
- Ensures feedback is constructive and channeled appropriately
- Tailors consultation platforms to user needs
- Reduces cost in making functional changes to existing CMS
- Manages risk in gathering critical data safely and professionally
Pricing
£800 to £1,000 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
1 2 1 5 9 8 2 1 5 9 7 4 3 7 9
Contact
Helpful Technology Ltd T/A Helpful Digital
Steph Gray
Telephone: 020 3012 1024
Email: hello@helpfuldigital.com
Planning
- Planning service
- Yes
- How the planning service works
- We help to scope the needs of the team, understand existing skills, tools and processes and set clear objectives, milestones and deliverables for the project. We work transparently and in an agile way with clients so you can follow progress and reprioritise work as the requirements become clearer. We are tool and provider agnostic, so provide independent advice rooted in user needs and an understanding of the wider landscape you operate in.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
-
We diagnose skills gaps and understand the dynamics and roles in your team. We provide training to address the needs of individuals in the team in a range of modes, from in-person workshops to virtual, self-paced learning. These are always practical and tailored to your organisation and its context: leaving behind greater confidence, practical skills and low-cost tools and templates.
Where we provide implementation support for a consultation tool, we provide publisher training on publishing and moderation. - Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- No specific constraints: we provide on-premise training/support and remote support
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We respond to client queries on email via our helpdesk within 24 hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- We respond to client queries on email via our helpdesk within 24 hours.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £800 to £1,000 a person a day
- Discount for educational organisations
- No