Shelton Development Services Limited

SDS HomeMatch

SDS HomeMatch focuses on property sales process management in the social housing sector. It streamlines the process for shared ownership and outright sale properties. HomeMatch automates the financial assessment and matching of people with properties, and digitises the documentation required. HomeMatch incorporates Workflow and includes the Regulator's affordability calculator.

Features

  • Document/Data storage for all elements of the sales process
  • User configurable Workflow (track/manage your sales process in real time)
  • Dashboard alerts when tasks fall behind schedule (configurable)
  • Manage Documents and Property Viewings
  • Incorporated Homes England Affordability calculator for Shared Ownership
  • Automatically find suitable applications for any property & vice-versa
  • Define, collect, validate applicant data through web portal
  • Automate emails, chasers, documents etc to applicants & other stakeholders
  • Integration with SDS Sequel Project Management software
  • Import / export data to CSV or Excel

Benefits

  • Streamlines the property sales process for Social Housing providers
  • Centralises the repository for all sales related data and documents
  • Frees up staff time to focus on value add activities
  • Accessible on mobile devices
  • Standardises the sales process within the organisation
  • Allows real time tracking & reporting of sale status/progress
  • Reduces compliance risk
  • Improves Customer experience via better management of sale process
  • Improves cashflow forecasting accuracy when synchronised with SDS Sequel
  • Automates Data collection, validation, and storage.

Pricing

£10000 to £20000 per instance per year

Service documents

G-Cloud 11

120638616185857

Shelton Development Services Limited

Rob Shelton

01483278444

robshelton@s-d-s.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements
  • Web browser as per specification
  • A Google account to manage document templates

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is provided during business hours.

Critical support tickets we have a 4 hour initial response SLA with a 5 day resolution unless it involves a fix to be implemented in the application in which case it's a 20 day resolution.

Lower support levels vary with the lowest importance having an 3 day response and 20 day resolution unless it involves a fix to be implemented in the application in which case it's 2 months
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We offer the same level of support to all our customers. If a customer logs a call it defaults to 'Urgent' which requires a 4 business hours response.

Initial support tickets are created via email to support@s-d-s.co.uk, via a phone call to 01483 278444 or existing users can create their own ticket in our Support application Freshdesk.

Support calls are dealt with in the order they arrive by the next available support team member enabling calls to be triaged and prioritised accordingly.

We do not provide a technical account manager for an organisation but we do allocate technical managers for specific projects - system upgrades etc.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-site training is provided for any number of individuals, run on a day basis for up to 6 people at a time.

We also provide an E-Learning solution which offers a virtual classroom experience where up to 8 users can attend over a number of 1.5 hour sessions.

End user documentation is provided on our website.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This can be downloaded using either reports or exported via CSV by the client from their user interface
End-of-contract process The price will be determined by the service required. There will be the rental cost of the software. Typically there will also be an initial training cost and potentially (depending on the size and requirement of the client), consulting costs to provide implementation support. At the end of the contract the client will have the option to extend the software rental on an annual basis. This pricing will be determined at the time of renewal.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Functionally there are no differences however there will be navigation differences due to screen size
Service interface Yes
Description of service interface Web browser
Accessibility standards WCAG 2.1 AAA
Accessibility testing Only automated compliance checking tools are used.
API No
Customisation available Yes
Description of customisation The software is configurable (or customisable) by the Client. Training will be provided on the various set up and admin functions which enable the data, workflow and document areas to be tailored to the client's specific needs. This would typically be undertaken by the business owner (rather than IT). For additional charge, SDS can undertake this process on behalf of the client (see pricing for more details).

Scaling

Scaling
Independence of resources The database backend is Google Cloud Firestore which has been designed to scale automatically with demand.

The web server front end is Google AppEngine which auto-scales with demand.

Each running server instance has its own queue for incoming requests. If App Engine detects that queues for an application are getting too long due to increased load, it automatically creates a new instance of the application to handle that load within a few seconds.

Analytics

Analytics
Service usage metrics Yes
Metrics types The number of entities in each database table is reported on screen.
Each user's activity is logged and reported on a daily, weekly, monthly and annual basis. Administrators can thus identify inactive (or non-productive) user accounts, and spot anomalous behaviour by looking at the frequency and pattern of actions performed by users.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Google Cloud Platform encrypts customer content stored at rest, without any action required from the customer, using one or more encryption mechanisms.

Data for storage is split into chunks, and each chunk is encrypted with a unique data encryption key. These data encryption keys are stored with the data, encrypted with ("wrapped" by) key encryption keys that are exclusively stored and used inside Google’s central Key Management Service. Google’s Key Management Service is redundant and globally distributed.

Data stored in Google Cloud Platform is encrypted at the storage level using either AES256 or AES128.

https://cloud.google.com/security/encryption-at-rest/default-encryption/
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users export their Application or Scheme data by using a button and field filter which generates a 'csv' file
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability See https://cloud.google.com/appengine/sla
Approach to resilience Google operates a global network of data centers to reduce risks from geographical disruptions. The link below includes the locations of our data centers:
http://www.google.com/about/datacenters/inside/locations/

Google does not depend on failover to other providers and builds redundancy and failover into its own global infrastructure.

Google performs annual testing of its business continuity plans to simulate disaster scenarios that simulate catastrophic events that may disrupt Google operations.

https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf
Outage reporting Public dashboard with service availability and service issues here:
https://status.cloud.google.com/

API: JSON Feed, RSS Feed

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Your administrators authorise which of your users can take action on specific resources, giving you full control and visibility.

Support services are only provided to authenticated users. SDS access has to be granted by the user for each incident and is logged for auditing purposes. This log is available to your administrators.
Access restriction testing frequency At least once a year
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards GDPR
Information security policies and processes https://cloud.google.com/security/compliance/#/regions=Europe

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Our source code is managed in GIT version control system. Committing new/changed code the repository triggers an automated build, test and deploy (if tests pass) process. In addition to this, deployed versions can be rolled back to last ten versions within seconds.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach See https://cloud.google.com/security/overview/whitepaper#vulnerability_management
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach See https://cloud.google.com/security/overview/whitepaper#monitoring
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach See https://cloud.google.com/security/overview/whitepaper#incident_management

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10000 to £20000 per instance per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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