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Facilities Management Software (Lenio)

Facilities Management Software (Lenio) provides simple and easy to use facilities management. Its primary use is the management of mandatory service items, by using a simple calendar system that ensures that items are planned and completed correctly. It can also be used to track one-off items such as faults.

Features

  • Track all regularly occurring and mandatory service items
  • View summaries of a site’s maintenance
  • Ticketing system for one-off defects and other items
  • Calendar to easily view upcoming and completed work items

Benefits

  • Ensure that no mandatory work items are missed
  • Improve collaboration between site management and contractors
  • Easily track maintenance costs and manage budgets

Pricing

£75 to £100 per instance per month

  • Minimum contract period: Month
  • Excluding VAT
  • Education pricing available
  • Trial option available

Service documents

G-Cloud 8

119205926884519

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Andy Beverley

020 3474 1200

info@ctrlo.com

Support

Support
Support service type
  • Service desk
  • Email
  • Phone
  • Onsite
Support accessible to any third-party suppliers Yes
Support availability 24/7
Standard support response times 1 hour
Incident escalation process available Yes

Open standards

Open standards
Open standards supported and documented Yes

Onboarding and offboarding

Onboarding and offboarding
Service onboarding process included Yes
Service offboarding process included Yes

Analytics

Analytics
Real-time management information available Yes

Cloud features

Cloud features
Elastic cloud approach supported Yes
Guaranteed resources defined Yes
Persistent storage supported Yes

Provisioning

Provisioning
Self-service provisioning supported No
Service provisioning time 1 hour
Service deprovisioning time 24 hours

Open source

Open source
Open-source software used and supported Yes

Code libraries

Code libraries
Languages your code libraries are written in
  • Perl Dancer
  • jQuery
  • Bootstrap

API access

API access
API access available and supported Yes
API type RESTful

Networks and connectivity

Networks and connectivity
Networks the service is directly connected to Internet

Access

Access
Supported web browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Offline working and syncing supported No
Supported devices
  • PC
  • Mac
  • Smartphone
  • Tablet

Certifications

Certifications
Vendor certification(s) ISO27001

Identity standards

Identity standards
Identity standards your service uses OAuth2

Data storage

Data storage
Datacentres adhere to the EU code of conduct for energy-efficient datacentres Yes
User-defined data location Yes
Datacentre tier Uptime Institute Tier 2
Backup, disaster recovery and resilience plan in place Yes
Data extraction/removal plan in place Yes

Data-in-transit protection

Data-in-transit protection
Data protection between user device and service

Asset protection and resilience

Asset protection and resilience
Datacentre location
Data management location
Legal jurisdiction of service provider UK, assured by Independent validation of assertion
Datacentre protection Yes, assured by Independent validation of assertion
Data-at-rest protection
Secure data deletion Other secure erasure process, assured by Independent validation of assertion
Service availability 99.95%, assured by Contractual commitment

Separation between consumers

Separation between consumers
Cloud deployment model Public cloud, assured by Service provider assertion
Type of consumer Anyone - public, assured by Service provider assertion
Services separation Yes, assured by Service provider assertion
Services management separation No, assured by Service provider assertion

Governance

Governance
Governance framework Yes, assured by Independent validation of assertion

Configuration and change management

Configuration and change management
Change impact assessment Yes, assured by Independent validation of assertion

Vulnerability management

Vulnerability management
Vulnerability assessment Yes, assured by Independent validation of assertion
Vulnerability monitoring Yes, assured by Independent validation of assertion
Vulnerability mitigation prioritisation Yes, assured by Independent validation of assertion
Vulnerability tracking Yes, assured by Independent validation of assertion
Vulnerability mitigation timescales Yes, assured by Independent validation of assertion

Event monitoring

Event monitoring
Event monitoring Yes, assured by Independent validation of assertion

Incident management

Incident management
Incident management processes Yes, assured by Independent validation of assertion
Consumer reporting of security incidents Yes, assured by Independent validation of assertion
Security incident definition published Yes, assured by Independent validation of assertion

Personnel security

Personnel security
Personnel security checks

Secure development

Secure development
Secure development Yes, assured by Independent validation of assertion
Secure design, coding, testing and deployment Yes, assured by Independent validation of assertion
Software configuration management Yes, assured by Independent validation of assertion

Supply-chain security

Supply-chain security
Visibility of data shared with third-party suppliers Yes, assured by Independent validation of assertion
Third-party supplier security requirements Yes, assured by Independent validation of assertion
Third-party supplier risk assessment Yes, assured by Independent validation of assertion
Third-party supplier compliance monitoring Yes, assured by Independent validation of assertion

Authentication of consumers

Authentication of consumers
User authentication and access management Yes, assured by Independent testing of implementation
User access control through support channels Yes, assured by Independent testing of implementation

Separation and access control within management interfaces

Separation and access control within management interfaces
User access control within management interfaces Yes, assured by Independent testing of implementation
Administrator permissions Yes, assured by Independent testing of implementation

Identity and authentication

Identity and authentication
Identity and authentication controls

Secure service administration

Secure service administration
Service management model

Audit information provision to consumers

Audit information provision to consumers
Audit information provided Data made available, assured by Independent validation of assertion

Secure use of the service by the customer

Secure use of the service by the customer
Device access method
Training Yes, assured by Service provider assertion
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