SYMBIANT LTD

Risk, Audit and Compliance Management software

Modular online (cloud based) software for the management of Audits, Risks and Compliance. Modules include Custom Data Entry, Risk Registers, Incident Reporting, Questionnaires, Assessments, Indicators, Control and Policy Management, Control Assessments and Testing, Working Papers, Audit Tools, Audit Planning, Action Tracking, Time-sheets, Audit Universe, Project Management, Document Management, Collaborative tools

Features

• risk
• audit
• policy
• compliance
• incidents
• cloud based
• controls
• reports
• bespoke
• heatmaps

Benefits

• Customise forms as required
• Collaborate
• work offline
• Bespoke Reports
• Create new data entry forms as required
• share data between risk, audit, compliance and governance
• SHE, DPIA, Due Diligence, Action Tracking
• custom reports
• Auto notices and emails

£1 to £20 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mlong@symbiant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

118868410032494

Contact

Mark Long
0113 873 0193
mlong@symbiant.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: HTML5 compatible browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 24/7/365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: Support is included
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Video and online training
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Export
• End-of-contract process: Data is destroyed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Menus and screen size
• Service interface: No
• API: No
• Customisation available: Yes
• Description of customisation: Layouts and wording by administrator level users

Scaling

• Independence of resources: We use AWS EC2 auto scaling which gives extra resources as required.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Using the export or reporting functions
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • HTML
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99% update and availability. Pro-rata time is credit back to the client if we miss this level
• Approach to resilience: Information on this is available on request.
• Outage reporting: A public dashboard

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We have a defined security policy, all management and support access is protected by Multi-factor authentication with views and privilege levels based on the users role within the business.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Ernst and Young
• ISO/IEC 27001 accreditation date: 05/11/2019
• What the ISO/IEC 27001 doesn’t cover: Locations outside of the data centre
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a published IT Security Policy, which is GDPR compliant and a Data Protection Policy (GDPR Compatible).; These documents provide full information and are available from our web site.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Procedures exist to provide that only authorized, tested, and documented changes are made to the system. We have a isolated testing environment to ensure all changes are fully tested before being made live.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We perform various tests including penetration testing and vulnerability scanning. We deploy any security patches within 48 hours. Threat information is provided by the industry standard testing software.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our servers are monitored 24/7 for any potential issues including hack attempts. If a potential security issue is discovered immediate action is taken to block the attack. Security incidents are responded to immediately.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We have automated system to log all network events and dedicated software for users to log incidents and for them to be managed and escallated as required. All incidents have a tracking cycle to ensure the correct course of action is taken to resolve issues to a satisfactory conclusion.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £1 to £20 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 day full system free trial
• Link to free trial: https://www.symbiant.co.uk/free-trial/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mlong@symbiant.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.