Phoenix Software Ltd


Advanced Email Security
Cloud Archive
Mail Continuity


  • Multi-layered malware protection
  • SLAs
  • Immediate enforcement of email security and DLP policies
  • Sandbox email attachments to protect against malicious scripts
  • Transcribe attachments in real time delivering a 100% safe
  • On-click URL scanning protects against good websites turning bad


  • Comprehensive email security including protection
  • Continuity service with RPO / RTO
  • Full email and attachment scanning to control or block
  • SLA-backed protection from spam and malware
  • All features managed through single console
  • Highly secure and resilient offsite, cloud-based perpetual archive
  • Mimecast plugs-in


£0 per person per year

  • Education pricing available

Service documents

G-Cloud 10


Phoenix Software Ltd

Jonny Scott

01904 562200

Service scope

Service scope
Service constraints None
System requirements Add-ons have prerequisites

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1-12 Hours dependant on support package
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Depends on service package
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have a wide range of end user facing assets, including videos, email shots and knowledge base articals.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Eml
End-of-contract data extraction Mimecast professional services can extract data for a pre-agreed fee or users can export the data themselves via pst or eml
End-of-contract process Mimecast will stop providing services to the customer and data will be deleted.

Using the service

Using the service
Web browser interface Yes
Using the web interface Mimecast provides a web based end user interface (Mimecast Personal Portal) that exposes all end user client functionality including spam quarantine and blocked/permitted senders management, archive search, large file send and continuity features depending on the product package in use by the customer. Customers can expose or hide functionality for their users based on policy. The web interface is reactive and supports a variety of display formats including tablet and smartphone devices.
Web interface accessibility standard WCAG 2.0 AAA
Web interface accessibility testing None
What users can and can't do using the API There is a wide range of functionality offered via the API, this detail can be found on the below link. -
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
API documentation Yes
API documentation formats Other
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources The MIME|OS platform is designed to ensure that load is equally balanced across services.
Usage notifications Yes
Usage reporting Other


Infrastructure or application metrics Yes
Metrics types Other
Other metrics Search speeds
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Reseller providing extra support
Organisation whose services are being resold Mimecast

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Mailbox data including email, metadata, calendar and contacts data.
Backup controls There are granular controls in the sync and recover configuration which can specify which data is to be backed up.
Datacentre setup Multiple datacentres
Scheduling backups Users schedule backups through a web interface
Backup recovery Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 100% service uptime SLA (this is not a guarantee)
Approach to resilience Multiple data centres with no single point of failure.
Outage reporting Via the administration centre or via customer success representitives.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication "
Access restrictions in management interfaces and support channels "
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 21/01/2016
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 BSI
ISO 28000:2007 accreditation date 21/01/2016
What the ISO 28000:2007 doesn’t cover N/A
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach
Vulnerability management type Supplier-defined controls
Vulnerability management approach
Protective monitoring type Supplier-defined controls
Protective monitoring approach
Incident management type Supplier-defined controls
Incident management approach

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Encryption segregates data between customers. Multi tennancy splits policy application

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £0 per person per year
Discount for educational organisations Yes
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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