Amberjack

Impact

A Digital Assessment Centre application, including registration of users, allocation of timetabled tasks, immersive experiences and collating and processing results.

Features

  • Comprehensive management of assessment or development centres
  • Fully personalised to your brand and custom assessment exercises
  • Mobile enabled paperless assessment centre technology
  • Remote assessment
  • Captures all assessment data across multiple locations
  • Plan assessment centres by allocating resources to locations
  • All scoring data is secure and stored centrally
  • Unrivalled candidate experience
  • All task instructions and exercises updatable on the fly
  • Interactive digital experience for assessors, facilitators and candidates

Benefits

  • Delivers an authentic experience of working life today
  • Showcase your brand and benefit from flexible configuration
  • Environmentally friendly with exceptional candidate experience
  • Remote access for facilitators and assessors saves costs
  • Secure, centralised access to data improves results
  • Planning and scheduling assessment centres is 96% faster
  • Improve efficiency, make time to offer 93% faster
  • Meets the demanding expectations of candidates today
  • Improves flexibilty and deliver of assessment centres
  • Participants efficiently interact in digital exercises as individuals or groups

Pricing

£100 to £500 per instance per month

Service documents

Framework

G-Cloud 11

Service ID

1 1 4 1 4 8 1 6 1 7 6 1 3 6 5

Contact

Amberjack

Emily Hyde

01635 584130

marketing@weareamberjack.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Impact can integrate with Ambertrack and is able to integrate with other third party applicant tracking systems.
Cloud deployment model Public cloud
Service constraints As with all software services, Amberjack will, with due notice, periodically provision service upgrades and platform maintenance that may require a period of planned downtime. Typically this downtime will be planned outside of key operating hours.
System requirements
  • Modern browser (Google Chrome, Firefox, Microsoft Edge)
  • Best experienced on tablets with horizontal resolution of 600 pixels

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Depending on the severity of fault, between 2 hours and 1 day.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels Reactive support is included in the price. This provides working day telephone and email support with 4 levels of ticket categorisation.
Technical account management is offered to provide proactive management of the service including service reviews, reporting and strategic support.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started An onboarding service, including training will be provided to enable successful use in a high stakes activity like an assessment centre. Amberjack experts can provide onsite support to ensure the best possible candidate experience.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Amberjack will provide a data extract in the format required by the client at the end of the contract. Data retention/archive/deletion policies will match the requirements of the client.
End-of-contract process Typically at the end of the contract, an exit plan will be put in place to define the timeline for closure of system for new registration, removing access for candidates and client users, data extraction and decommissioning.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None, beyond responsive formatting for different screen sizes.
Service interface Yes
Description of service interface The client interface provides functionality to manage candidates, register them for events, design the assessment centre day and automatically create timetables for multiple groups of candidates (Auto-Scheduling).
Assessors can score candidates in real time whilst observing events in progress. Messages can be exchanged between users, and created content can be uploaded for review.
Candidate users can review their timetable and use Impact to help navigate themselves through the assessment centre day.
Results of the live activities can be reviewed by assessors in order to make decisions about candidate progression.
Accessibility standards None or don’t know
Description of accessibility Supporting accessibility standards is an ongoing element of the Amberjack technical development roadmap and we are happy to work with each client to discuss requirements and adapt our services appropriately. For example we can offer alternative processes or views to accommodate reasonable adjustments.
Accessibility testing SortSite has been used to assess our solutions for accessibility. Supporting accessibility standards is an ongoing element of the Amberjack technical development roadmap.
In addition NVDA has been used in a Proof of Concept capacity to understand compatibility with screen readers.
API Yes
What users can and can't do using the API API integration can be discussed as part of initial partnership dialogue.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Impact provides the ability to customise branding with logos and colour schemes.

Scaling

Scaling
Independence of resources Whilst Impact uses shared resources, these are managed through frequent capacity management reviews to review existing client consumption growth, based on information in our monitoring tools, and new business expectations for the next period. Infrastructure capacity can then be adjusted as necessary to ensure high levels of performance and availability.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported by means of CSV data export functionality available within the user interface.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Availability target of 99.9% excluding planned maintenance.
Service penalties are agreed with each client individually.
Approach to resilience Our third party hosting provider uses two geographically seperated datacentres. Near real time replication provides very low recovery time frames should one data centre experience a total failure.
Within each data centre, each client tenancy is protected by high availability firewalls within high capacity network infrastructure.
Outage reporting External probes monitor availability of the service with notifications being served to Amberjack all hours support. Clients will be alerted via emails trigger by Amberjack for service outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Privileged Access Management tools are in place to control access to infrastructure. Monitoring is in place to alert of unauthorised access attempts.
Access to management interfaces and support channels are authorised through an existing ticketing system to approve access to infrastructure, databases and support systems for starters, leavers and movers.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Amberjack have a set of processes that align with ISO27001 in order to manage information security. These are owned by a dedicated Information Security Manager who is a permanent employee of Amberjack.
Information security policies and processes All employees are subject to both an IT Security policy and a Data Protection policy. These policies cover, amongst other things, the acceptable use of the company's information and IT equipment. Employees also undertake mandatory security awareness training and are required to successfully complete a security examination.

The IT Security policy is owned by the Information Security Manager, and the Data Security policy is owned by the Data Protection Officer. The individuals performing these roles report directly to Board Members within the organisation.

Regular audits are performed internally by a dedicated Quality and Compliance team to ensure processes are being adhered to.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Amberjack follow ISO27001 aligned processes for configuration and change management. Client requested changes are documented and responded to with a scope of work. A point of release a change note documents the changes and is authorised by each client. All documentation is stored centrally for future reference.
3rd party configuration changes are also documented in a similar way with change notes issued for review and authorisation. Change notes will include roll back plans, security risks, timing of maintenance windows and details of the changes being made.
Vulnerability management type Supplier-defined controls
Vulnerability management approach A risk management framework has been deployed across the organisation to ensure a consistent risk-based approach is taken to assess any potential threats. Patch management is defined within the organisation's IT Security policy. Security-related patches are deployed to critical servers within a defined timely manner. Other servers are configured to automatically apply patches once released. Information about potential threats is obtained from various sources, including threat intelligence notifications and vendors' announcements.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Security controls have been deployed to detect, prevent and alert on any potential compromise of the organisation's assets. Details of responses to any potential compromise are published in the organisation's Data Breach Incident Management Guide. This document defines the roles and responsibilities of the incident management team, the steps to be taken to contain an incident, assessing the extent and severity of an incident, and what actions for notification are to be taken. Incidents are responded to on a case by case basis, and always in accordance with all legal and regulatory requirements.
Incident management type Supplier-defined controls
Incident management approach Incident management is key to enabling fast resolution and transparent communications to clients. The Amberjack incident management process is based on ISO27001 controls and covers roles and responsibilities, ownership, communications plan and action logging. Depending on the scale of the incident, client facing service tickets may be used to track and communicate progress, or for larger incidents dedicated communication paths are defined for each affected client. Following an incident a reason for outage (RFO) report is authored to advise clients on any remedial activities and opportunities for improvement.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £100 to £500 per instance per month
Discount for educational organisations No
Free trial available No

Service documents

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